ITIL is the most widely accepted Best Practices Framework in IT Service Management in the world. This is relevant to anyone involved in the delivery or support of IT services.

1. ITIL INTERMEDIATE - LIFECYCLE -
CONTINUAL SERVICE IMPROVEMENT
(CSI)

2. OVERVIEW
 Continual Service Improvement (CSI) is one of ITIL core
publications in Service Lifecycle. This course trains
participants in the practical aspects of the ITIL® Service
Lifecycle and processes associated with the Continual
Service Improvement.
 This also focuses on the process elements that align
business and IT, CSI aims to link IT deliverables to
meeting business goals, requirements and service
management principles. Participants will be provided
with practical and hands-on learning experiences using a
scenario-based approach.
 Participant’s successfully passing CSI phase would
lead to obtaining a Continual Service Improvement (CSI)
certification issued by the Cabinet Office, UK, and a step
closer to being an ITIL Expert in IT Service Management
Certification.

3. At the end of this course, participants will learn:
 Best Practice guidance for CSI stage of IT Service Life
Cycle.
 Ensuring Quality management methods are used to
support continual improvement activities
 Ensuring that processes have clearly defined
objectives and measurements that lead to actionable
improvements
 Understanding what to measure, why it is being
measured & what the successful outcome should be
 Achieving overall health of ITSM as a discipline
 Achieving current and future business needs
 Attaining maturity and capability of the organization
providing Continual improvement of all aspects of the IT
KEY LEARNING OBJECTIVES

4.  Introduction to continual service improvement
 Continual service improvement principles
 Continual service improvement processes
 Continual service improvement methods and
techniques
 Organizing for continual service improvement
 Technology considerations
 Implementing continual service improvement
Challenges, critical success factors and risks
COURSE OUTLINE

5. IT professionals involved in IT Service Management
implementation and improvement programs Operational
staff, managers and team leaders involved in Change
Management, Release and Deployment Management ,
Service Validation and Testing, Service Asset and
Configuration Management , Request Fulfillment , Service
Evaluation.
TARGET AUDIENCE

6. REGISTRATION DETAILS
CELTEM Learning provide flexible method for registering
for our workshops. If you need more information and
having any problem, please contact our customer
relationship manager.
1. Online Registration
Register online in our website celtemlearning.com
select workshop you wish to enroll and pay using your
credit/debit card.
2. Pay through Cheque / DD
Check should be in favour of ‘CELTEM Knowledge
Solutions Pvt. Ltd.’ send it to:
CELTEM Knowledge Solutions Pvt. Ltd.
No.4, 15th Cross, 4th Sector, MCHS, HSR Layout,
Bangalore - 560 034, India . You have to register online in
our website celtemlearning.com

7. REGISTRATION DETAILS
3. Online Transfer
Transfer fund online to our Bank Account
Bank Name: ICICI Bank, HSR Layout Branch, Bangalore
A/c No – 035705000395
IFSC Code - ICIC0000357
You have to register online in our website
celtemlearning.com