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CBS Luncheon Talk on Achieving Career Success with EQ - 5 April 2016

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CBS Luncheon Talk on Achieving Career Success with EQ - 5 April 2016

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CBS Luncheon Talk on Achieving Career Success with EQ - 5 April 2016

  1. 1. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 1 Prof Sattar Bawany CEO & C-Suite Master Executive Coach, CEE Global Adjunct Professor & Member of Advisory Board, CGSB 5 April 2016, 12.15 pm to 1.30 pm at CBS, Bentley Campus “ACHIEVING CAREER SUCCESS WITH EMOTIONAL INTELLIGENCE”
  2. 2. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 2 Every morning in Asia, a tiger wakes up. It knows it must outrun the slowest deer or it will starve to death. Every morning in Asia, a deer wakes up. It knows it must run faster than the fastest tiger or it will be killed. It doesn’t matter whether you are a tiger or a deer: when the sun comes up, you’d better be running….. Are You a Tiger or a Deer?
  3. 3. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 3 About Centre for Executive Education (CEE)  Executive Education  Leadership & High Potential Development  Executive Coaching  Succession Planning  Executive Assessment 3 CEE Global is the Exclusive Strategic Partner of Executive Development Associates (EDA), a global leader in Executive Development & Coaching since 1982.
  4. 4. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. • CEO of Centre for Executive Education (CEE Global) • C-Suite Master Executive Coach, EDA Asia Pacific • Over 30 years’ in international business management, executive coaching, group facilitation, executive education and senior leadership development and training • Adjunct Professor and Member of Advisory Board of Curtin Graduate School of Business (CGSB) • Adjunct Faculty of Harvard Business School Corporate Learning • Adjunct Faculty of Duke Corporate Education (CE) • Assumed senior global and regional leadership roles with DBM (Drake Beam & Morin), Mercer Human Resource Consulting, Hay Management Consultants and Forum Corporation About Your Guest Speaker 4
  5. 5. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 55 Top Career-Destroying Blunders That Most New Grads Make • Blunder #1: Fail to Follow Your Passion and Purpose. • Blunder #2: Inability to Combine Your Skills with Your Passion to achieve your Purpose in Life. • Blunder #3: Believing that your degree entitles you to a Job and a Passport for Success in the Corporate World. • Blunder #4: Failing to understand that Successful Careers don’t happen by accident. • Blunder #5: Thinking that you’re Young and have plenty of Time.
  6. 6. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 6 • Of all the abilities deemed essential for effective performance, 67% were related to EI. -Rosier 1994 • Of all the competencies that distinguish outstanding managers (vs. mediocre managers), 81% are related to EI. -Boyatzis, 1982 Why do smart people fail?
  7. 7. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 7 Common Employer Complaints • Lack of social skills, motivation to keep learning (learning agility), and inability to take criticism (self-awareness & self-control) • Leads to plateaued or derailed careers because of crucial gaps in Emotional Intelligence Competencies
  8. 8. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 8 Importance of Self-Leadership Sattar Bawany (2014), “Building High Performance Organisations using Results-based Leadership Framework” Leadership Excellence Essentials, Issue 11.2014 (Nov 2014). E-Copy available as download at: http://www.cee-global.com/6/publication
  9. 9. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 9 Intelligence Quotient (IQ) IQ refers to an individual’s logical abilities (or the cognitive aspects of intelligence) such as memory, problem solving, how to rationalize and analyze as well as scholastic abilities
  10. 10. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 10 Emotional Intelligence (EI) & EQ Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups. “Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.” Aristotle in ‘Nicomachean Ethics’ Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books.
  11. 11. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 11 Daniel Goleman’s EI Model Self Awareness  Emotional Self Awareness  Accurate Self Assessment  Self Confidence Social Awareness  Empathy  Organizational Awareness  Service Orientation Self Management  Self Control  Trustworthiness  Conscientiousness  Adaptability  Achievement Orientation  Initiative Relationship Management Visionary Leadership  Influence  Developing Others  Communication  Change Catalyst  Conflict Management  Building Bonds  Teamwork & Collaboration Goleman, D. (2000) Leadership That Gets Results. Harvard Business Review. March-April
  12. 12. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 12 "A leader's intelligence has to have a strong emotional component. He has to have high self-awareness, maturity and self-control. He must be able to withstand the heat, handle setbacks and when those lucky moments arise, enjoy success with equal parts of joy and humility. Emotional intelligence is more rare than book smarts, but it is actually more important in the making of a leader." Jack Welch, former Chairman & CEO of GE Inc. Speaking to The Wall Street Journal Leadership and EI
  13. 13. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 13 EI and Developing Future Leaders • Successful leaders at all levels demonstrate a high degree of Emotional Intelligence in their role • Emotionally intelligent leaders create an environment of positive morale and higher productivity resulted in sustainable employee engagement • Critical leadership skills include EI competencies such as relationship management; cross cultural communication; effective negotiation and conflict management Bawany, S. (2010). ‘Maximizing the Potential of Future Leaders: Resolving Leadership Succession Crisis with Transition Coaching’ In ‘Coaching in Asia – The First Decade’. Creation Publishing LLP. Download e-copy from: www.cee-global.com/6/publication
  14. 14. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 14  Neocortex  The thinking part of the brain (“Just Say No” circuit)  Six seconds to activate  Amygdala  The brain’s emotional memory bank  Stores memories (failures and victories); scans incoming information for threats and opportunities  “Fight or Flee” Part of the Brain  What makes us “snap” (e.g. Road Rage; Mike Tyson biting Evander Hollyfield’s ear during 1997 WBA Match; Zinedine Zidane’s head butted Marco Materazzi during 2006 World Cup’s Finals Soccer Match) Amygdala Thalamus ‘Amygdala Hijack’
  15. 15. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 15 EI Mini Quiz Important Note: The purpose of the following short quiz is to provide you with an application of Emotional Intelligence (EI). The results you get from this quiz are NOT a comprehensive picture of your EQ.
  16. 16. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 16 Scenario 1. You are in a meeting when one of your colleague takes credit for work that you have done. What do you do? A. Immediately and publicly confront the colleague over the ownership of your work. B. After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work. C. Nothing, it's not a good idea to embarrass colleagues in public. D. After the colleague speaks, publicly thank her for referencing your work and give the group more specific detail about what you were trying to accomplish.
  17. 17. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 17 Answer for Scenario 1 The Credit Stealing Colleague: The most emotionally intelligent answer is D. By demonstrating an awareness of work-place dynamics, and an ability to control your emotional responses, publicly recognizing your own accomplishments in a non-threatening manner, will disarm your colleague as well as puts you in a better light with your manager and peers. Public confrontations can be ineffective, are likely to cause your colleague to become defensive. A. 0 Points – Immediately and publicly confront the colleague over the ownership of your work. B. 5 Points – After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work. C. 0 Points – Nothing, it's not a good idea to embarrass colleagues in public. D. 10 Points – After the colleague speaks, publicly thank her for referencing your work and give the group more specific detail about what you were trying to accomplish.
  18. 18. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 18 A. Ignore it – the best way to deal with these things is not to react. B. Call the person into your office and explain that their behavior is inappropriate and is grounds for disciplinary action if repeated. C. Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. D. Suggest to the person telling the joke he go through a diversity training program. Scenario 2: You are a Manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overheard an employee telling both sexist and racist jokes. What do you do?
  19. 19. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 19 The most emotionally intelligent answer is C. The most effective way to create an atmosphere that welcomes diversity is to make clear in public that the social norms of your organization do not tolerate such expressions. Confronting the behavior privately lets the individual know the behavior is unacceptable, but does not communicate it to the team. Instead of trying to change prejudices (a much harder task), keep people from acting on them. A. 0 Points – Ignore it - the best way to deal with these things is not to react. B. 5 Points – Call the person into your office and explain that their behavior is inappropriate and is grounds for disciplinary action if repeated. C. 10 Points – Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. D. 5 Points – Suggest to the person telling the joke he go through a diversity training program. Answer for Scenario 2 The Racist Joke:
  20. 20. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 20 Scenario 3. You are a college student who had hoped to get an A in a course that was important for your future career aspirations. You have just found out you got a C- on the midterm. What do you do? A. Sketch out a specific plan for ways to improve your grade and resolve to follow through. B. Decide you do not have what it takes to make it in that career. C. Tell yourself it really doesn't matter how much you do in the course, concentrate instead on other classes where your grades are higher. D. Go see the professor and try to talk her into giving you a better grade.
  21. 21. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 21 The most emotionally intelligent answer is A. A key indicator of self-motivation, also known as Achievement motivation, is your ability to form a plan for overcoming obstacles to achieve long-term goals. While focusing efforts on classes where you have a better opportunity may sometimes be productive, if the goal was to learn the content of the course to help your long-term career objectives, you are unlikely to achieve. A. 10 Points – Sketch out a specific plan for ways to improve your grade and resolve to follow through. B. 0 Points – Decide you do not have what it takes to make it in that career. C. 5 Points – Tell yourself it really doesn't matter how much you do in the course, concentrate instead on other classes where your grades are higher. D. 0 Points – Go see the professor and try to talk her into giving you a better grade. Answer for Scenario 3 The 'C' Midterm:
  22. 22. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 22 In Conclusion: Key to Success  You live at the most exciting of times. You were born at the dawn of a new era, and are part of the first generation to grow up with the technology that is now shaping every aspect of life throughout the globe. The opportunities in your future are limited only by your willingness to pursue them.  The only certainty about your future in this age is that change will be constant in your work. To get what you want out of life—to live a life that is both financially stable and fulfilling—demands that you take control of your destiny and invest yourself intelligently in continuous learning (experiential on-the-job, coaching, mentoring, workshops, voracious readings) can accelerate your professional growth and geared towards in bringing your dreams to life.
  23. 23. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 23 If you do tomorrow what you did yesterday Your Future is History…………… If you do tomorrow what we’ve covered today Your Future is Historic!!! Final Thoughts…
  24. 24. Copyright ©2016 Centre for Executive Education Pte Ltd (CEE) All Rights Reserved www.cee-global.com CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 24 Prof Sattar Bawany CEO, Centre for Executive Education (CEE) Managing Director, EDA Asia Pacific Email: sattar.bawany@cee-global.com LinkedIn: www.linkedin.com/in/ceeglobal Facebook: www.facebook.com/ceeglobal Twitter: www.twitter.com/cee_global Articles: www.cee-global.com/6/publication Presentation: www.cee-global.com/7/speaking_engagements Further Dialogue on Social Media

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