Ce diaporama présente le thème de la communication

1. http://www.bized.co.uk
Copyright 2006 – Biz/ed
Business Communication
BTEC Business

2. http://www.bized.co.uk
Copyright 2006 – Biz/ed
Importance of Communication
• Communication is important
because it is about how
information is sent and received
within firms
• The way information is
communicated is often governed
by how firms are structured

3. http://www.bized.co.uk
Copyright 2006 – Biz/ed
Forms of Business Structure
• Entrepreneurial - decisions made
centrally
• Pyramid - staff have a role, shared
decision making, specialisation is
possible
• Matrix - staff with specific skills join
project teams, individuals have
responsibility
• Independent - seen in professions
where organisation provides support
systems and little else

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Powerpoint is a registered product of Microsoft.
Graphics: Masterclips – IMSI; Art Explosion –
Nova Development; Corel

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Program Objectives (1 of 3)
 To identify steps in taking
responsibility for your own
communication.
 To explore the use of words, tone of
voice, and body language in
communication.
 To identify ways to establish rapport in
communication.
 To compare “telling” and “asking”
questions styles in solving problems.

6. Page 6
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Program Objectives (2 of 3)
 Recognize and understand the
power of communication.
 Understand how problems develop
due to listening.
 Identify specific communication
problems and apply treatments.
 Learn techniques to manage and ensure
proper communication.

7. AN ARMY FORWARD ANY MISSION, ANYWHERE! USAREUR ODCS G1UNCLASSIFIED
UNCLASSIFIED
7
Online FRSA Training
EFFECTIVE
COMMUNICATION

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Effective communication involves many elements!
It is not just about being a good speaker or being
knowledgeable about the resources available to families
within the unit and the community.
INTRODUCTION

9. AN ARMY FORWARD ANY MISSION, ANYWHERE! USAREUR ODCS G1UNCLASSIFIED
UNCLASSIFIED
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Effective communication involves many elements!
It is not just about being a good speaker or being
knowledgeable about the resources available to families
within the unit and the community.
Effective communication is as much about listening as
it is about talking. Without good listening skills you can
not be an effective communicator. Listening transforms
a conversation. Listening to someone will encourage
them to listen to you when it is time to share the
important resources available throughout the command
and community.
INTRODUCTION

10. Page 10
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http://fr.slideshare.net/readysetpresent/communication-powerpoint?qid=42b413f0-
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