2. What will be covered
How to prepare for job interviews
Interview formats
Interview questions
Interview well - get your skills to shine
Tips for interview success
Useful resources
3. The interview – your sales pitch
You need to convince the employer that:
You can do the job
You want to do the job
You will fit into the organisation
Make them want YOU!
Prepare but don’t overprepare
5. Before the interview
YOU!
• Know yourself
• Re-read your application
• Identify your strengths and weaknesses
• Why do you want the job?
COMPANY & SECTOR
• Why do you want to work for the
organisation?
• What does the organisation do?
• What are the latest developments in the
sector?
THE JOB
• What skills are
required?
• Demonstrate
skills with
examples
• Know the
Interview format
• What questions
are likely to be
asked?
• Prepare and
rehearse answers
6. Interview Questions
Motivational Questions
• Assess your motivation for the job and
organisation
Technical Questions
• Designed to test the technical knowledge you
have learnt on your course/work experience
Competency Questions
• Structured around the competencies or qualities
required by the job
7. Be a STAR at interviews
Answer questions using the STAR method
Situation
Task
Action
Result
8. Example of a STAR response
Describe a time when you have used an innovative approach to solving a problem:
Situation
Task
Action
Result
– The above example might also be used to address other skills areas such as:
Using initiative, making a reasonable adjustment for a disabled person or
excellent customer service.
When I was assistant manager of an IT training workshop at
a college in Brighton, we had a student who couldn’t raise
her hand to ask questions due to arthritis in her shoulders.
She would get very frustrated when she had a problem and
even more frustrated when she couldn’t get the attention of
one of my staff to get the problem fixed. I went out and
bought a set of decorative lights that attach to the sides of
computer monitors which could be switched on and off by a
button next to the keyboard. I informed her and my staff that
if she had a problem, she should switch the light on and
then my staff would be able to see that she had a problem
and could deal with it accordingly. She was very satisfied
with the solution and found the learning experience much
easier and more rewarding.
9. During the interview
Positive attitude
• Be positive in your attitude and answers
• Treat the interviewer with respect
Remain calm
• Take a deep breath
• Be yourself
• Maintain an appropriate posture and body language
Shine!
• Remember STAR
• Let the interviewer know about the skills, knowledge and
experience that make you a qualified candidate
• Have some questions of your own
11. Tips for success
Preparation, preparation, preparation!
Dress appropriately
Mobile phone OFF
Arrive in good time
Shake hands in a firm and positive manner
Check posture – avoid slouching
Maintain good eye contact
Listen carefully – never interrupt
Give clear and concise answers
Have some questions of your own
Smile!
12. Career Development Centre Services
Information and advice on
CVs, Covering letters and application forms
Resources
Guides, general and sector specific
publications, DVDs and much more
Face-to-face advice and guidance
20 minute quick query session
45 minute in-depth individual guidance or
mock interview session
13. Contact us
Central London
1st Floor, Cavendish House
101 New Cavendish Street
London
W1W 6XH
Harrow
Room EG.15
Maria Hewlett Building
Nearest Tube:
Northwick Park
T 020 7911 5184
E careers@westminster.ac.uk
westminster.ac.uk/careers
Notas do Editor
You’ve got the letter inviting you for an interview – Great News!
You may be interviewed by a panel or an individual recruiter. The interview may be structured or unstructured. You may be asked to give a practical demonstration of your knowledge or expertise (ie presentation) or solve a hypothetical problem on the job. The purpose of this is to establish whether or not:
You can do the job
You would do the job
You would fit in
Telephone interviews
Telephone interviews are increasingly used by companies as part of the recruitment process, often at an early stage of selection, especially by overseas recruiters. Prepare in the same way that you would for a face-to-face interview. Make sure you choose a suitable time and date, in a quiet place without any interruptions, and your mobile is charged if you are using it. Remember to keep any necessary documents, like your CV and the job advert, to hand throughout the phone call.
Face-to-face interviews
This is the most common method. One interviewer or two or a panel of interviewers will conduct the interview. The one-to-one method is the least preferred due to ethical issues around equality and transparency but it is sometimes used for informal pre-screening interviews as part of a multi-stage recruitment process. Two person interviews ideally have an interviewer of each gender. Panel interviews generally contain a spread of gender and expertise and are often chaired by the person to whom you will report, should you get the job.
Group interviews
Several candidates are present and will be asked questions in turn by two or more interviewers. A group discussion around a specific topic may be encouraged and you may be invited to put questions to the other candidates and/or to the panel.
Preparation is everything!
Self-knowledge is an essential ingredient of your preparation for the interview.
Know yourself – you the person, your skills, your limitations, your strengths, understand your achievements - the essence of you.
Although your company research forms the foundation of your interview preparation, you should also build role/job-specific information on top of it.
Try and research some original things about the employer
Motivational Questions
Why do you want to work here?
How much do you know about our organisation?
Where do you see yourself in 5/10 years times?
Technical Questions
If you have applied for a job that requires technical knowledge, it is likely that you will be asked technical questions or have a separate technical interview. Questions may focus on your final year project or on real or hypothetical technical problems. Don’t worry if you don’t know the exact answer - interviewers are interested in your thought process and logic.
What do you know about working in a photographic laboratory?
What experience do you have using the following…?
Competency Questions
The interviewers are looking for evidence of your skills and abilities and will expect you to support your answers with examples of your experience from your life to date.
Can you tell me about a time when you …worked in team/dealt with a difficult customer/met a challenging deadline?
Use evidence based examples. A useful technique is CAR – Context, Action, Result
Use positive, powerful and simple language
Provide evidence of your skills and experience using the CAR method
Context – where were you? What did you have to do?
Action – what action did you take? Be explicit about your role
Result – what was the outcome and why? Would there be anything you would do differently next time?
Review your performance
Did I prepare thoroughly?
What impression did I create?
Am I right for the job/organisation?
What questions did I find it difficult to answer?
Did I say all I wanted to say?
What could I do differently?
Don’t be afraid to ask for feedback from the interview
Follow up with a thank you note.
Interview, but no job offer – don’t give up!
Preparation, preparation, preparation – failing to plan is planning to fail