The Change Matrix: Unique and Useful Guidelines for Managing Change Learning objective: Techniques for adapting to change in the workforce The next generation of leaders is faced with unique challenges and changes as business threats and solutions change rapidly. It is critical to continue to assess position and purpose to stay ahead of the competition. The key to success is not always trying to figure out what will happen next, but about developing the strategy to manage changes, turn obstacles into opportunities, and thrive in the face of great uncertainty. A Matrix of Change is one strategy that can help leaders anticipate the complexity of how people, processes, and systems impact each other. This seminar will not only arm you with change management strategies, but also examine creative ways to solve problems and create growth opportunities. At the end of this seminar, participants will be able to: a. Examine the change matrix and associated management skills b. Explore how management and leadership skills impact the change process c. Explore ways to stay inspired and committed d. Identify specific strategies and examples of how obstacles and change can be stepping stones for great opportunities e. Examine how to support teams through change

1. October 23–25, 2014
THE CHANGE MATRIX
Unique and Useful Guidelines for Managing Change

2. Backdrop for Change
• Why and for what reason
– Advance in Technology
• Information
• System of Systems and Processes
– Competition
• Capture more of the market
• New Opportunities
The Change Matrix: Unique and Useful Guildlines for Managing Change
2

3. Using Matrix of Change
• Four Step Process
– Determine Business Objectives ... what matters
most
– Highlights Interaction of what matters and the
possibilities/difficulties of one to another
– Stakeholders involvement and feedback to the
change
– Guidelines for the pace of change, sequence,
feasibility, and location of change
The Change Matrix: 3 Unique and Useful Guildlines for Managing Change

4. Matrix Change Management Origin
• The Matrix Change
– Complex interrelationships surrounding
change
• Inspired by works of Milgrom & Roberts
• Other Related Tools
– Total Quality Management (TQM)
– Quality Functional Deployment (QFD)
The Change Matrix: 4 Unique and Useful Guildlines for Managing Change

5. Matrix of Change …How it Works
• Graphical display
– Reinforcing activities
– Interfering activities
• Highlights interaction between
complementary practice
– Existing and Target Practices
• Emphasizing any one practice increases return to its
complementary
• Likewise on deemphasizing one reduces returns
The Change Matrix: Unique and Useful Guildlines for Managing Change
5

6. Constructing the Matrix
• Current organization …where you are
• Targeted organization … where you want to be
• Horizontal and Vertical Matrices
Horizontal axes – existing practices
Vertical axes – target practices
• Metrics point of Interaction
+ Complementary
Weak/No Interaction
- Interfering Practices
The Change Matrix: 6 Unique and Useful Guildlines for Managing Change

7. Supporting the Team
Change Matrix Leaders …
• Remove obstacles that impede change
• Understands team dynamics
• Continues to engage with members and
stakeholders
• Are champions for change
• Have a vision for change support by
Management
The Change Matrix: Unique and Useful Guildlines for Managing Change
7

8. Management & Impact
• Management involvement key
– Communication and Feedback
• Employee surveys
• Newsletters
• Customer Forums
– Stakeholders Involvement (internal & external)
• Change Matrix Meetings
• Surveys
• Small Group Trials
Difference between failure or success!
The Change Matrix: Unique and Useful Guildlines for Managing Change
8

9. Summary
• The Change Matrix helps to focus
organizational targets
– New Opportunities
– Competition
– Market Shares
• Building a better product requires ownership
– Internal and external …adding value
• Communicate!!!!
The Change Matrix: Unique and Useful Guildlines for Managing Change
9

10. Questions
The Change Matrix: 10 Unique and Useful Guildlines for Managing Change