How to Motivate, Manage, and Lead Difficult Employees and Bosses
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This document provides an overview of strategies for motivating, leading, and managing difficult people. It examines common types of difficult personalities and techniques for diffusing conflict, such as defining issues, showing empathy, and asking questions rather than giving advice. The document also discusses managing relationships with bosses by understanding their goals and communication preferences. Overall, it promotes developing competence, trustworthiness, and expertise to become an influential leader.
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How to Motivate, Manage, and Lead Difficult Employees and Bosses
- 1. MOTIVATING, LEADING AND MANAGING DIFFICULT PEOPLE Talia Fox, M.Ed. CEO, KUSI Training www.kusitraining.com
- 2. Learning Objectives Examine common types of difficult people and associated strategies to motivate them Explore the power relationship between boss and subordinate and the “power questions” that improve this relationship dynamic Examine communication techniques to diffuse conflict Explore strategies to motivate and engage ANYONE
- 3. Get It Out! What types of people are difficult?
- 4. Why Are People Difficult? What are some of the underlying reasons for difficult behavior?
- 5. Managing and Leading Difficult People • What is the challenge? • What type of difficult person are you dealing with? • What is your role in the conflict? • How do your values/perceptions impact your behavior? • What part of the conflict to you agree with? • What is the bigger picture? What is the goal?
- 6. Specific Techniques That Diffuse Conflict • • • • • • Define conflict Identify the nature of conflict Show empathy Ask questions Offer suggestions (Not advice) Understand the role of values, biases, history, culture, etc.
- 8. Managing Your Boss The ideal relationship is an interdependent relationship: 1. 2. 3. 4. Expressed mutual needs Expressed mutual goals Expressed mutual respect Expressed mutual dependence
- 9. Competence = Service Your Boss Is Your Customer! • What are your boss’s priorities and goals? • What pressures does he/she face? • What is his/her communication style and preferences? • How does your boss like to work? • What are your boss’s weaknesses and strengths?
- 10. Top Professional Influencers 1. Competence 2. Trustworthiness 3. Expertise 4. Likability 5. Composure 6. Sociability Authority and Positional Power is not on this list?
- 11. An “A” in Powerful Communication Techniques • • • • Ask Absorb Agree Add
- 12. Shift From Amateur to Professional Professional Amateur • • • • • • • • Has knowledge Has awareness Has great ideas Follows job description Stays in comfort zone Collaborates Understands the power of individual contributions Has values • • • • • • • Turns knowledge into practice Articulates and implements awareness Expresses ideas and Motivates others Aligns with personal/professional values Seeks challenges to grow and innovate Leverages resources and shapes opportunities Liquidates collective value Makes choices based on values
- 13. How to Motivate? • Be influential • Learn more, teach less • Motivational interviewing techniques • Know that others are motivated by different things • Create relationships and partnerships
- 14. Ability to get things done Controlling one’s environment What is power? Exercising authority Capacity to influence outcomes
- 15. Sources of Power • • • • • • • • • Personality Information Connection Idea and Innovation Communication Confidence Past performance Unique Value Organization • • • • • • • • • Resource Silence Charisma Emotional intelligence Organizational Awareness Availability Internal resilience Crisis management Relationship Building