2. Maintaining Confidentiality
Confidentiality is an essential policy on ethics that all
child care centres will have. It would be unacceptable
for you as a child care worker to;
Discuss a child or their family with other clients
Discuss other workers’ rates of pay
To give out other clients contact details
Discuss child custody court orders
Allow client documents to be left unsecured
Have conversations about clients with staff members outside
the centre
To display photos of children without consent
3. Maintaining Confidentiality
There are certainly times when staff discussion
must take place regarding children/families but it
would be on a “need to know” basis.
In other words not all staff may need to knowknow whatwhat
is happening.
Can you think of any confidentiality matters where
not all staff may need to know?
4. Maintaining Confidentiality
There will also be occasions when ALL STAFF are required to
know about certain matters.
Can you think of some examples?
Perhaps all staff may only need to know part of a confidential
matter.
Whatever the case, the information that is shared with you
must remain confidential.
5. You may not always be told certain information is
deemed confidential
You must assume that ALL information is exactly that
and not for you to discuss or share with anyone.
Maintaining Confidentiality
6. The following list of people requires
privacy in a community service
organisation:
1) Clients
2) Clients and their families (including children)
3) Workers in the service
4) Contract workers within the service
8. Exceptions to the rule of confidentiality
1) Making records available to the police if they have a
warrant to inspect documents
2) Making information available in the case of suspected
or confirmed physical or sexual abuse
3) Responding to a summons or subpoena
4) Responding to a request under the freedom of
information legislation
9. 2. Communication Skills –
Week 8 3/9/2013
RESPECTING DIVERSITY
AVOIDING DISCRIMMINATION IN
COMMUNICATION
11. Respecting diversity
PEOPLE ARE ALL DIFFERENT!
In the workplace you will come across people who are
very different from you.
12. Differences are due to:
1) Our own individual preferences;
2) Our family backgrounds;
3) Our own talents, skills and abilities.
These factors have an impact on how we differ from
others. They are neither right or wrong – they are simply
differences.
Respecting diversity (cont)
13. Respecting diversity (cont)
Egocentric and ethnocentric worldviews
1) We see what happens around us from our own point of
view about things and,
2) we assume that this is the way things really are....
HOWEVER, ARE THESE ASSUMPTIONS CORRECT?
14. Respecting diversity (cont)
Egocentric and ethnocentric worldviews
The reality is that people have
many different points of view
and their culture and
life experiences
affect their point of view.
15. Respecting diversity (cont)
When you view the world from this perspective, you tend
to see people who are like you as good, right and
attractive.
However, it also means that we can tend to see people
who are NOT like us as bad, wrong and not so attractive...
Historically this has lead to people in minority groups
being blamed for things and shunned by the majority.
Egocentric and ethnocentric worldviews
16. Respecting diversity (cont)
HOW MUCH DO YOU FEEL YOUR VIEWS ON
DIVERSITY AND, HOW YOU ACCEPT DIFFERENCES IN
OTHER PEOPLE CAN AFFECT THE CHILDREN YOU
ARE WORKING CLOSELY WITH?
18. Respecting diversity (cont)
Read Miss Lily's FABULOUS Pink Feather Boa
by Margaret Wild (illustrated by Kerry Argent) to the
class.
19. Respecting diversity (cont)
What is the message in this book?
How does it relate to diversity?
Do you believe that children would understand the
message the author is conveying, or trying to get across?
20. Respecting diversity (cont)
ACTIVITY I
Divide the class into three. Have one student read to the
others. Each group has one book each -
1) Wilma the Wonderful Whistler by Robert Marrone
(illustrated by Rae Dale)
2) Jump Baby by Penny Matthews (illustrated by
Dominique Falla)
3) The Very Blue Thingamijig by Narelle Oliver (author
and illustrator)
21. Respecting diversity (cont)
What are the messages in these books?
How do they relate to diversity?
Do you believe that children would understand the
message the author is conveying, or trying to get across in
each book?
23. Avoiding discrimination in communication
ACTVITY 2
Using butcher paper, list what forms of
discrimination there are, or, have been, in
Group 1) THE WORKPLACE and
Group 2) HISTORICALLY IN AUSTRALIA?
24. Avoiding discrimination in communication
(Being treated unfairly because of who they are)
Discrimination happens in different forms – some
examples in Australian history are....
Gender – females were not allowed to vote until the
early 1900's
Sexual orientation – same sex couples are not
permitted to marry
Racial background – in Australia, government policy
until the 1960's (and up until 1973) promoted the White
Australia Policy
25. Avoiding discrimination in communication
(cont)
Religious belief – no vegetarian alternatives were
provided to meet the religious dietary requirements until
recently
Cultural background – the wearing of head scarves
(hajib), was not permitted in some occupations (e.g.
female officers within policing) until recently.
26. Avoiding discrimination in communication
(cont)
There is anti-discrimination legislation in place in NSW
which makes it illegal to deny a person access to a service
on any to the grounds listed above.
It also stipulates that reasonable accommodation for
cultural and religious practices needs to be made by
employers e.g. allowing Muslims time and a place to pray
while at work and not having exams on religious
holidays.
27. Avoiding discrimination in communication
(cont)
In our day to day communication, we can avoid being
discriminatory by paying attention to our words and
actions.
We need to use communication that puts values into
practice e.g. not calling anyone a spastic if they do
something silly....
What can we do to be respectful?
28. Avoiding discrimination in communication
(cont)
HOW?
RESPECT PEOPLES NAMES
THINK ABOUT HUMOUR
GESTURES AND TOUCH
