1. POLICIES,
PROCEDURES
AND PROGRAMS
OF THE
ORGANISATION

2. FOLLOW ORGANISATION
GUIDELINES

During this element we will learn;
To follow workplace instructions and policies
 How to support organisation programs and
procedures within the job role
 How best to use organisation resources for the
purpose intended
 Why and when to seek and obtain clarification
when necessary


3. WHAT ARE POLICIES AND
PROCEDURES?
Today, as a result of legislation, regulations,
funding requirements and best practice
standards, most community service organisations
have some form of written or spoken guidelines.
 These guidelines are generally called policies,
procedures, protocols or programs.
 Policies reflect the philosophy of the service or
organisation and usually outline a set of general
guidelines or rules that tell us what the
management of the organisation expects will be
done in particular situations.


4. CONT’D
They may also include a philosophy statement as
well as step-by-step procedures or protocols that
relate to how things should be done in practice.
 For example;
 At the workplace where you are there are rules
for you to follow and information for you so you
will know what to do in a particular situation.
 Some things would include what to do if you are
arrive late for work or what type of behaviour is
expected of you as a professional


5. CONT’D
Policies are usually specific to and developed by
individual organisations, are informed by legal
obligations and ethical considerations, and are
monitored and enforced through service
management procedures.
 This means that an organisation writes policies
that will abide by all laws that govern them and
it is the management who will make sure that
they are being followed


6. CONT’D
For example;
 People with disabilities who are receiving
personal care in their own homes what to be sure
they are treated with respect.
 Parents want to be sure that their child will be
safe and cared for in an appropriate manner in a
children’s service
 Workers in community or children’s services
want to be able to work in a safe and healthy
environment


7. CONT’D

Community Service organisations will have
policies and procedures relating to all ares of
their operation. Often these policies are
compulsory because we must follow occupational
health and safety. This means we must keep our
staff and clients safe and healthy in the
workplace.

8. CONT’D

These include;
Clients or service users eg. confidentiality,
behaviour guidance
 Staff eg. workplace agreements, job
descriptions/responsibilities
 Community eg. access to the service, antidiscrimination
 Management eg employment, staff complaint and
grievance
 Health and safety eg immunisation,
administering medication, illness, accident
