1. Communicating with clients

2. Communication
Mostly we don’t stop to think about how we
communicate with others.
We simply assume that we just know how to do it
However we don’t always get the message across
Communication is a complex process with the
potential for things to go wrong (miscommunication)

3. Communication
Communication skills are so important within the
Community Services Industry
We need to be able to relate to our clients, colleagues and
other community agencies in the best possible way
Communicating with clients, their families, colleagues
and other organisation can be done by;
Face to face
Over the phone
Individually or within a group setting
At a meeting or conference
By writing (e-mails, letters, memos, reports etc)

4. Types of Communication
Communication can be verbal and non-verbal
Usually we refer to verbal communication as
relating to the words that are said
Non-verbal communication includes all the
messages that are sent not using words;
What are some forms of non-verbal
communication?

5. Communication
Messages usually contain both verbal and non-verbal
components
The verbal part conveys the content or information
The non-verbal part tells the receiver what the content
means to the person talking
In situations where there is a mismatch between the
verbal and non-verbal, the receiver is more likely to focus
on the non-verbal signals they are receiving
This is because body language is more likely to give us the
clues about what the message means

6. Communication
Messages usually contain both verbal and non-verbal
components
The verbal part conveys the content or information
The non-verbal part tells the receiver what the content
means to the person talking
In situations where there is a mismatch between the
verbal and non-verbal, the receiver is more likely to focus
on the non-verbal signals they are receiving
This is because body language is more likely to give us the
clues about what the message means