1. Provider Relations Program Retain and grow referral business through positive physician relationships and targeted, measurable strategies
2. Objectives Retain existing and grow new market share Create awareness of key services available at your practice Develop and enhance relationships with referral providers Maintain meaningful exchange of information between physician liaison and referring physician, including competitive intelligence
3. Key Program Elements Referral Management Relationship Management Office Staff Management – Access into MD Prioritization of Visits Reporting Process Measurement
5. Referral Management Identify and analyze available referral data Develop issue tracking system to address referral physician concerns Introduce and promote practice physicians Establish measurement tools to benchmark and monitor referral physician satisfaction
6. Relationship Management Create liaison process with referring MDs Offer CME/education events Improve patient related communication to referring MDs including new provider orientation Coordinate office visits by specialists New provider orientation
12. Summary Understand Competitive Landscape Understand Demographics Learn and Leverage Best Practices Develop the Plan Outsource Key Components as Necessary Execute the Plan Measure Progress and Course Correct
