This document summarizes three projects at North Carolina State University Libraries that utilize mobile technology to better integrate in-person and online library services. The projects discussed are WolfWalk, which provides a mobile tour of campus history; Suma, a system for collecting and analyzing data on physical space usage; and an iPad kiosk application to provide reference help. The presentation considers how mobility can be used to reach new users, extend in-person services, better understand space usage, and enhance staff performance.
Blending in-person and online library services by utilizing mobile technology
1. Blending in-person and online
library services by utilizing
mobile technology
Jason Casden
North Carolina State University Libraries
ASEE - Mobile Strategies for Engineering Libraries
June 13th, 2012
2. Outline
• Overview
• Three projects at NCSU Libraries
– WolfWalk
– Suma
– “Get Help” iPad kiosk application
• What’s around the corner?
10. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
11. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
• to extend the reach of in-person services?
12. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
• to extend the reach of in-person services?
• to better understand how people use our
spaces and services?
13. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
• to extend the reach of in-person services?
• to better understand how people use our
spaces and services?
• to enhance staff performance?
67. Could we utilize mobility to…
• reach new users or to open pathways to
new kinds of use?
• extend the reach of in-person services?
• better understand how people use our
spaces and services?
• enhance staff performance?
68. What's coming?
• James B. Hunt, Jr. Library
• Roaming reference
• More uniform data collection and analysis
• Targeted and experimental space and
service design
69. WolfWalk credits
• The project team
– Tito Sierra
– Jason Casden
– Cory Lown
– Steven Morris
– Markus Wust
– Brian Dietz
– Todd Kosmerick
– Joseph Ryan
70. “Get Help” kiosk credits
• The project team
– Jason Casden
– Adam Rogers
– David Woodbury
– John Pommerich
71. Suma credits
• The project team
– Jason Casden
– Rob Rucker
– Joyce Chapman
– Eric McEachern
– Bret Davidson
– Rusty Earl
Suma is an extension of efforts to collect data about how students use our services into the area physical spaces and services. It goes beyond basic metrics by providing a reporting interface that will allow this data to be used in day-to-day decision making as well as larger-scale service design.