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E-COMMERCE
                                                                          ENTERPRISE PARTNERS
                                                                                                                                                              www.casaleggio.it

                                                                          Companies that trade online have to make at least four important choices
                                                                          regarding potential business partnerships. From a recent survey of Italian
                                                                          e-commerce enterprises the following emerged as the major partners utilised.




                                                                                                                                  CONTACT                                SOFTWARE
                                                 PAYMENTS                                SHIPPING                                 (mailing)                              PLATFORM



                              81% Paypal                          63% Bartolini                           55% In-house application                84% Developed ad-hoc
E-COMMERCE COMPANY PARTNERS




                              44% Banca Sella                     38% SDA                                 22% Contact Lab                         12% Magento
                                  (Gestpay)
                                                                  34% Poste Italiane                      20% MailUp                              12% Oscommerce
                              27% CartaSi (Xpay)
                                                                  31% UPS                                   7% MailChimp                              4% WhiteLabel
                              16% IWBank (IWSmile)
                                                          26% DHL                                           4% MagNews                                2% IBM Websphere
                              14% Intesa Sanpaolo
                                  (Moneta Online /Setefi) 25% GLS                                           2% eC-messenger                           1% OpenCart

                               8% Monte Paschi di Siena           25% Veicoli di proprietà                  1% EmailVision                            1% Intershop
                                  (MPShop)
                                                                  18% FedEX                                 1% Business Finder                    57% Other
                               8% Icbpi (Key Client)
                                                                    5% CEVA                                 1% Lyris
                               7% Unicredit (PagOnline)
                                                                  48% Other                               55% Other
                               3% Worldpay (Bibit)
                               6% Other


                                        23 %                                    14 %                                    28 %                                    44 %
SCORE




                                          Very                                   Very                                    Very                                    Very
                                     satisfied with                         satisfied with                          satisfied with                          satisfied with
                                  the selected service                   the selected service                    the selected service                    the selected service


                                   Reliability                                Speed                               Reliability                             Flexibility
                                  and security                             of delivery                           and security                         and customisation
DESIRED FEATURES




                                          •                                     •                                       •                                         •
                                Overall service costs                 Overall service costs                        Flexibility                        Reliability and security
                                          •                                     •                              and customisation                                  •
                                Integration potential                  Customer Service                                 •                              Integration potential
                                          •                                     •                            Integration potential•                               •
                                   Customer Service                      Payment processing                                                           Updates and new versions
                                             •                                      •                                      Cost                                      •
                                 International presence            Integration with in-house sy-                            •                             Customer service
                                             •                                                                      Shipping speed                                   •
                                                                               stems                                        •
                                     Ancillary services                                                                                                   Overall cost of software
                                                                                    •                                Special features
                                                                            Handling of returns
                                                                                                                            •
                                                                                    •                                Customer Service
                                                                          International presence


                                        32 %                                    27 %                                    27 %                                    33 %
DECISION-MAKER




                                           CEO                               E-commerce                               E-commerce                             E-commerce
                                                                               Manager                                  Manager                                Manager
                                        27 %
                                     E-commerce                                 23 %                                    22 %                                    26 %
                                       Manager                                     CEO                                 Marketing                                   CEO
                                                                                                                        Director
                                        21 %                                      9%                                                                            13 %
                                    Administration                          Administration                              17 %                                       IT
                                      Manager                                 Manager                                      CEO                                  Manager


                                     Casaleggio Associati - Strategie di Rete
                                     Via Morone 6, 20121 Milano | info@casaleggio.it | +39 02 89011466 | twitter.com/casaleggio | www.casaleggio.it

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E-commerce enterprise partners

  • 1. E-COMMERCE ENTERPRISE PARTNERS www.casaleggio.it Companies that trade online have to make at least four important choices regarding potential business partnerships. From a recent survey of Italian e-commerce enterprises the following emerged as the major partners utilised. CONTACT SOFTWARE PAYMENTS SHIPPING (mailing) PLATFORM 81% Paypal 63% Bartolini 55% In-house application 84% Developed ad-hoc E-COMMERCE COMPANY PARTNERS 44% Banca Sella 38% SDA 22% Contact Lab 12% Magento (Gestpay) 34% Poste Italiane 20% MailUp 12% Oscommerce 27% CartaSi (Xpay) 31% UPS 7% MailChimp 4% WhiteLabel 16% IWBank (IWSmile) 26% DHL 4% MagNews 2% IBM Websphere 14% Intesa Sanpaolo (Moneta Online /Setefi) 25% GLS 2% eC-messenger 1% OpenCart 8% Monte Paschi di Siena 25% Veicoli di proprietà 1% EmailVision 1% Intershop (MPShop) 18% FedEX 1% Business Finder 57% Other 8% Icbpi (Key Client) 5% CEVA 1% Lyris 7% Unicredit (PagOnline) 48% Other 55% Other 3% Worldpay (Bibit) 6% Other 23 % 14 % 28 % 44 % SCORE Very Very Very Very satisfied with satisfied with satisfied with satisfied with the selected service the selected service the selected service the selected service Reliability Speed Reliability Flexibility and security of delivery and security and customisation DESIRED FEATURES • • • • Overall service costs Overall service costs Flexibility Reliability and security • • and customisation • Integration potential Customer Service • Integration potential • • Integration potential• • Customer Service Payment processing Updates and new versions • • Cost • International presence Integration with in-house sy- • Customer service • Shipping speed • stems • Ancillary services Overall cost of software • Special features Handling of returns • • Customer Service International presence 32 % 27 % 27 % 33 % DECISION-MAKER CEO E-commerce E-commerce E-commerce Manager Manager Manager 27 % E-commerce 23 % 22 % 26 % Manager CEO Marketing CEO Director 21 % 9% 13 % Administration Administration 17 % IT Manager Manager CEO Manager Casaleggio Associati - Strategie di Rete Via Morone 6, 20121 Milano | info@casaleggio.it | +39 02 89011466 | twitter.com/casaleggio | www.casaleggio.it