16. Where do libraries fit in? http://www.flickr.com/photos/rock_creek/2382724719/ Are most somewhere between here…
17. … and here? http://www.flickr.com/photos/davesag/18735941/ We have the technology, but aren’t using it to our advantage.
18. Where do YOU fit in? http://blogs.forrester.com/groundswell/2007/04/forresters_new_.html
19. Mind the Gap http://blaugh.com/2007/01/03/the-good-old-days/
20.
21. Awareness = Opportunities How and where do your users want to find out about the library? Reach outside your walls! http://www.flickr.com/photos/curiouslee/2510642740/
27. Awareness = Opportunities http://www.flickr.com/photos/travelinlibrarian/447138479/ Reconsider your policies… (From Yikes! To an improvement.) http://www.flickr.com/photos/crazytales562/2723047828/