These are 3 main session of ABE LEVEL 4 UESD delivered by Greenwich University Pakistan-Mauritius main campus in Rodrigues Island (Republic of Mauritius) in October 2019

1. Lecturer : Caron Gangoo
Session 1
Date: 07th of October 2019

2. level 4 ABE FINANCE FOR MANAGERS

3. WHAT is EMPLOYABILITY ?
Employability refers to your ability to gain initial employment, maintain
employment, and obtain new employment if required.
Employability is about being capable of getting and keeping fulfilling work.
“Employability is having a set of skills, knowledge, understanding and
personal attributes that make a person more likely to choose and
secure occupations in which they can be satisfied and successful.
Your employability depends on:
 Your Knowledge (what you know)
 Your Skills (what you do with what you know)
 Your Attitudes (how you approach things)

4. WHAT is EMPLOYABILITY?
A degree is no longer enough to secure a job
Employers are looking for graduates who can prove they have good
communication skills, advanced digital literacy and strong
team-working abilities, as well as relevant work experience.
With a huge COMPETITION, you need to make sure you stand out
through your involvements and achievements.
You MUST prove that you add value to business organisations !!

5. WHAT is EMPLOYABILITY?

6. Employability skills are CORE skills,traits ,general skills that make someone
desirable to an organisation.
Employability skills needed in nearly every job are sometimes called
foundational skills or job-readiness skills. They are made of :
1. SOFT SKILLS allow you to WORKWELL WITH , apply know-
ledge to solve problems into any work environment.
2. TRANSFERABLE SKILLS can be apply them to a job in any industry.
Hiring managers almost always look for employees with these MUST-HAVE
SKILLS which are :
HOW to BOOST your EMPLOYABILITY?

7. Communication
All employers look for job candidates with strong communication skills.
These refer to one’s ability to convey the RIGHT information clearly to others.
Employers want employees with strong written, verball, and non verbal skills.
Part of being a strong communicator also includes being a GOOD LISTENER;
employees need to be able to understand the questions and concerns of their
clients and listen to their employer’s directions.
• Written Communication
• Oral Communication
• Interpersonal Skills
• Active Listening
• Attentive
What are the EMPLOYABILITY SKILLS?

8. Communication-Interpersonal Skills
The interpersonal skills are required to work well with other people
Good interpersonal skills allow you to participate effectively as a team
member, satisfy customers’ and clients’ expectations, negotiate,
make decisions and solve problems with other people, and
generally work effectively with other employees.
Well-honed interpersonal skills allow us to empathise and build rapport
with colleagues and clients, leading to a better and less stressful working
environment.
There are a range of areas covered by interpersonal skills, including:
What are the EMPLOYABILITY SKILLS?

9. ACTIVE LISTENING
What are the EMPLOYABILITY SKILLS?

10. What Is Active Listening?
Active listening is the process by which an individual secures information from
another individual or group. The “active” element involves taking steps to
draw out details that might not otherwise be shared.
Active listeners avoid interrupting at all costs, summarize and
repeat back what they have heard, and observe body
language to give them an extra level of understanding.
Active listening is a EXTREMELY helpful skill to develop.
It helps you TRULYunderstand what people are saying in conversations and
meetings (and not just what you want to hear, or think you hear). During
interviews, it can help you build rapport with your interviewer.
Like critical thinking and problem-solving, active listening is a soft skill
that’s held in high regard by employers. When interviewing for jobs,
using active listening techniques can help show the interviewer how your
interpersonal skills can draw people out.
Active listening redirects your focus from what is going on inside of
your head to the needs of your prospective
What are the EMPLOYABILITY SKILLS?

11. What Is Active Listening?
Thanks to active listening, you can prove that you :
• Are interested in the organization’s challenges and successes
• Are ready to help them problem-solve work issues
• Are a team player as opposed to being nothing more than a self-
absorbed job candidate.
It’s important to not interrupt, or worse, try to answer the
question before you know what the interviewer is asking.
Listen carefully to the interviewer’s questions, ask for clarification if
necessary, and wait until the interviewer has finished
talking to respond.
Active listening techniques include:
• show understanding such as nodding, eye contact, and leaning forward
• Brief verbal affirmations like “I see,” “Sure,” “Thank you,” or “I understand”
• Asking open-ended questions
• Asking specific questions to seek clarification
• Waiting to disclose your opinion
What are the EMPLOYABILITY SKILLS?

12. What Is Active Listening?
Examples of Active Listening Responses
• Building Trust and Establishing Rapport: “Tell me what I can do to
help.” “I was really impressed to read on your website how you
donate five percent of each sale to charity.”
• Demonstrating Concern: “I am eager to help you; I know you are
going through some tough challenges.” “I know how hard a
corporate restructuring can be – how is staff morale at this
point?”
• Paraphrasing: “So, you are saying that the uncertainty about who
will be your new supervisor is creating stress for you.” “So, you
think that we need to build up our social media marketing
efforts.”
• Brief Verbal Affirmation: “I understand that you would like more
frequent feedback about your performance.” “Thank you. I
appreciate your time in speaking to me.”
What are the EMPLOYABILITY SKILLS?

13. What Is Active Listening?
Examples of Active Listening Responses
• Asking Open-Ended Questions: “I can see that John's criticism
was very upsetting to you. Which aspect of his critique was
most disturbing?” “It’s clear that the current situation is
intolerable for you. What changes would you like to see?”
• Asking Specific Questions: “How long do you expect your hiring
process to last?” “What is your average rate of staff turnover?”
• Waiting to Disclose Your Opinion: “Tell me more about your
proposal to reorganize the department.” “Can you please provide
some history for me regarding your relationship with your former
business partner?”
• Disclosing Similar Situations: “I was also very conflicted about
returning to work after the birth of my son.” “I had the
responsibility of terminating four of my personnel, due to
downsizing, over the last two years. Even if it’s necessary, it
What are the EMPLOYABILITY SKILLS?

14. What Is Active Listening?
Examples of Active Listening SKILLS
• Validation
• Emotional Intelligence
• Problem Sensitivity
• Courtesy
• Professionalism
• Nonverbal Communication
• Transparency
• Integrity
• Humility
• Proactivity
• Accepting Constructive Criticism
• Creating and Managing Expectations
• Confidence
• Empathy
What are the EMPLOYABILITY SKILLS?

15. What Is Active Listening?
Examples of Active Listening SKILLS
• Understanding
• Observation
• Attention to Detail
• Vocal Tone
• Sensitivity to Religious and Ethnic Diversity
• Self-Awareness
• Situational Awareness
• Interpretation
• Identify and Manage Emotions
• Understanding Hidden Needs of Others
• Body Language
• Facilitating Group Discussion
• Reaching Consensus
• Collaboration
By employing these active listening techniques, you will impress your
What are the EMPLOYABILITY SKILLS?

16. What Is Active Listening?
Improving Your Soft Skills SKILLS
Never underestimate the power of “soft skills” (also known as
“people skills”) like active listening, problem-solving, flexibility, self-
motivation, leadership, and teamwork.
Especially for YOU young, first-time job candidates with limited
work experience, these people skills often are the deciding factor in
whether an employer will be willing to take the risk in hiring them
over others who may have more experience
Good listeners always attempt to decode and interpret verbal
messages and nonverbal cues (e.g., the tone of voice, facial
expressions, physical posture).
Great listeners also show their curiosity and ask a lot of questions.
Through their body language and other cues, effective listeners
subtly communicate to the speaker that they are listening.They
encourage and welcome others thoughts, opinions, and feelings
What are the EMPLOYABILITY SKILLS?

17. What Is Active Listening?
Improving Your Soft Skills SKILLS
Never underestimate the power of “soft skills” (also known as
“people skills”) like active listening, problem-solving, flexibility,
self-motivation, leadership, and teamwork. Your CV or resume may
look great, but don’t forget to nourish your soft skills.
Especially for YOU young, first-time job candidates with limited
work experience, these people skills often are the deciding factor in
whether an employer will be willing to take the risk in hiring them
over others who may have more experience
What Makes a Bad Listener
Interrupting the other party indicates that your listening skills are
underdeveloped. Likewise, responding in a way that fails to answer
the question will reflect poorly on your listening skills, especially in a
job interview.
What are the EMPLOYABILITY SKILLS?

18. TYPES of ACTIVE LISTENING
What are the EMPLOYABILITY SKILLS?

19. VERBAL Communication
What are the EMPLOYABILITY SKILLS?

20. VERBAL Communication
Almost every job requires workers to use verbal communication skills.
That’s why verbal skills are highly ranked on the candidate evaluation checklists
used by many job interviewers
The stronger your communication skills, the better your chances of
getting hired regardless of the job for which you’re applying.
You’ll do better NOT ONLY during the interview BUT ALSO on the job.
What Are Verbal Communication Skills?
Effective verbal communication skills include more than just
talking. Verbal communication encompasses both how you deliver
messages and how you receive them.
Communication is a soft skill, and it’s one that is important to
every employer.
Workers who can convey information clearly and effectively are
highly valued by employers.
What are the EMPLOYABILITY SKILLS?

21. VERBAL Communication(cont)
Employees who can interpret messages and act appropriately on
the information that they receive have a better chance of excelling
on the job.
Verbal Communication Skills in the Workplace
Effective verbal communication on the job depends on the
relationships between communication partners and the work
context. Verbal communication in a work setting takes place
between many different individuals and groups such as :
co-workers, bosses and subordinates, employees, customers,
clients, teachers and students, and speakers and their audiences.
Verbal communication occurs in many different contexts including
training sessions, presentations, group meetings, performance
appraisals, one-on-one discussions, interviews, disciplinary
sessions, sales pitches, and consulting engagements.
What are the EMPLOYABILITY SKILLS?

22. VERBAL Communication(cont)
Some examples of effective workplace verbal communication skills
employed in different workplace contexts.
Verbal Communications for Managers
The best supervisors don’t merely tell their subordinates what to do
and expect them to listen. Instead:
• they employ active listening skills to understand employee
needs and perspectives, engage in verbal negotiation to address
and defuse issues, and capitalize upon opportunities to praise
individual and team achievement.
• Disciplining employees in a direct and respectful manner
• Giving credit to others
• Recognizing and countering objections
• Showing an interest in others, asking about and
recognizing their feelings : EMPATHY
• Speaking calmly even when you’re stressed
What are the EMPLOYABILITY SKILLS?

23. VERBAL Communication(cont)
Verbal Communications for Team Members
• Open and constant lines of communication are vital
to team success, particularly when completing
quality- and deadline-critical projects.
• One of the most important team-building skills, strong verbal
communications help to ensure that issues will be spotted IN DUE
TIME and resolved QUICKLY TO AVOID COST ESCALATION.
PRECISELY AND CONCISELY
• Encouraging reluctant group members to share input
• Explaining a difficult situation without getting angry
• Explaining WITHOUT SHAME that you NEED ASSISTANCE
• REPEATING SEVERAL TIMES IF NECESSARY to show understanding
• Posing RELEVANT questions to elicit more detail about specific
issues
• Receiving criticism without defensiveness
• Refraining from speaking too often or interrupting others
What are the EMPLOYABILITY SKILLS?

24. VERBAL Communication(cont)
Verbal Communications with CLIENTS
As a sales professional,keep in mind that your conversations
need to be focused upon identifying and addressing your
clients’ needs. Properly using your verbal talents to encourage
consultative dialogues will ensure positive client relations.
Anticipating CUSTOMER’S CONCERNS
Asking for clarification
Asking open-ended questions to stimulate dialogue
Calming an agitated customer by recognizing and responding to
their complaints
Emphasizing benefits of a product, service, or proposal to persuade
an individual or group
Noticing non-verbal clues and responding verbally to
verify confusion, defuse anger, etc.
What are the EMPLOYABILITY SKILLS?

25. VERBAL Communication(cont)
Verbal Communications for PRESENTERS
Public speaking is a talent that is honed both through practice
and through formal training. Speaking articulately and
persuasively to a live audience involves:
• Enunciating each word you speak clearly
• Introducing the focus of a topic at the beginning of a
presentation or interaction
• Planning communications prior to delivery
• Projecting your voice to fill the room
• Providing concrete examples to illustrate points
• Restating important points towards the end of a talk
• Selecting language appropriate to the audience
• Speaking at a moderate pace, not too fast or too slowly
• Speaking confidently but with modesty
• Summarizing key points made by other speakers
What are the EMPLOYABILITY SKILLS?

26. VERBAL Communication(cont)
Verbal Communications for PRESENTERS
Public speaking is a talent that is honed both through practice
and through formal training involving:
Supporting statements with facts and evidence
Tailoring messages to different audiences
Telling stories to capture an audience
Using humor to engage an audience
TIPS TO IMPROVE Verbal Communications
Even if you are a shy introvert who prefers to work
independently, there are ways to improve your verbal
communications skills so that you can more easily cultivate
rapport with others.
active listening, clarity and conciseness, confidence, empathy, friendly-
ness, open-mindedness, giving and soliciting feedback, respectfullness,
(body language, tone of voice, eye contact communication).
What are the EMPLOYABILITY SKILLS?

27. TEAMWORK
Teamwork is an essential component of today’s competitive world.
Whichever industry it is, the employees of an organization have to
work in teams and have good teamwork skills.
When a problem arises, there are people who instantly start blaming
someone else on the team for the issue.
There are people who will not step up to assist their team
member who is in urgent need of help or support.
You might even see some who deliberately take credit for what is
not their contribution or achievement.
So Teamwork is when members of a group work
together in collaboration and unity to achieve a common
goal.
Why is teamwork important?
With the rapidly changing technology-based work environment, having only
individual skillsets and goals will not help achieve success in any workplace.
What are the EMPLOYABILITY SKILLS?

28. TEAMWORK-the BENEFITS
•Efficiency: There might be various skills required to complete a
particular job within an organization. One individual may not have all the
skills. Teamwork helps in delegating tasks according to each member’s
abilities thus improving efficiency and also the productivity of each
individual.
•Flexibility: With a group of people working together, there’s greater
flexibility to take risks and consider more options during problem-solving.
•Opportunities: Teamwork provides more opportunities to
discuss and brainstorm for newer ideas and possible
solutions to solve a problem or complete a task. It allows for
more opportunities to learn from each other’s mistakes and
grow.
•Healthy Environment: Teamwork encourages and motivates you to
perform better. Good team members are supportive and builds
morale. Teamwork also improves communication skills.
•Responsibility: Each member of the team is aware of their
responsibilities. This helps in taking ownership of your responsibilities
and being accountable.
What are the EMPLOYABILITY SKILLS?

29. TEAMWORK-the BENEFITS
5 Ways to Develop Teamwork Skills in the Workplace
1.Show Respect:
•Whatever the educational background or personal background of your
team members, show respect to them and treat all equally.
•Whenever conflict arises within the team, be respectful and address the
issue clearly without aggression and playing the blame game.
•As a true leader and team player, you should refer to your work during
discussions with a ‘we’ to represent the team and avoid referring only to
yourself with ‘I.’
2.Communicate:
•Communicate openly to support and motivate each other on your team.
•Express ideas, opinions, feedback and share information within your
team.
•You can develop effective communication by making use of
opportunities in team meetings and discussions.
3.Be Responsible:
•Take responsibility of your role and actions within your team.
•Accept your mistakes and seek the support of your team to correct and
learn.
What are the EMPLOYABILITY SKILLS?

30. TEAMWORK-the BENEFITS
5 Ways to Develop Teamwork Skills in the Workplace
4.Be Supportive:
•If someone on your team needs help, offer it to them and support them.
•Encourage others on the team who do not express themselves to speak
up and participate in team meetings and discussions.
•Share your knowledge and learn more in the process.
5.Be Honest:
•Being honest will earn you the trust and respect of your team.
•If you are unable to do something, do not hesitate to share your
limitations and seek help.
•Do not steal the credit of another team member. Be supportive and
appreciative within the team of others’ achievements.
Teamwork fosters a positive work environment
where each employee learns and grows with the
team. The organization benefits when the teams
within the organisation works in synergy.
What are the EMPLOYABILITY SKILLS?