Smart Home Services: Electric Vehicle Management ITRON Utility Week 2012 By Gerry Vurciaga Director - Global Smart Energy Services & Partners at Capgemini.

1. Smart Home Services
Electric Vehicle Management
October 2012

2. Smart Home…
People taking control of their energy use Utilities interacting with their customers in
and their home management… new ways…
Warm up the house before getting home Save them money without them taking any action
Turn off appliances after leaving home Help them to increase comfort levels
Set the alarm, turn on security lights and turn Provide new services together with partners, such as
off the TV when going to bed, all at the touch of security and healthcare
a button
Understand who to target with which tariffs, products and
Link new devices and appliances easily services
SMART HOME
© 2012 Capgemini. All rights reserved
2

3. And the market is now at an inflection
point
Demand for Smart Services
• Home area networks, broadband and
smartphones becoming ubiquitous
• Consumers seeking out new services,
especially on smartphones and tablets Suppliers of Smart Services
• Increasing consumer demand for energy • Utilities with early home energy management
consumption data and awareness of offers – looking for the right services and business
home energy management model going
• Independent players with additional services, but
limited product range
• Telcos looking to get into the home – gearing up for
new service offers that take advantage of
investment in broadband and smartphones
• Retailers looking for service revenues on the back
of product sales
SMART HOME
© 2012 Capgemini. All rights reserved
3

4. Our service reduces risk and accelerates growth
Integration Cloud Services Home & Mobile Apps Home Area Network
Marketing & Analytics Device Activation Billboard Gateway
Customer Management App Downloads Energy Management Communication Protocol(s)
Customer Service Automation (scenes) Comfort Monitors & Sensors
Billing Demand Response Security Control Devices
Messaging & Alerts Healthcare Smart Appliances
Data Capture
• Ready-to-go solution – rapid tailoring to your market needs and integration
with your systems
• Managed service – we take care of the IT
• Continual development – new capabilities, new apps and new device drivers
SMART HOME
© 2012 Capgemini. All rights reserved
4

5. It allows you to give your customers the choice
they expect
Multiple operating systems
Multiple home network protocols, for example…
Device manufacturer agnostic
Hundreds of product drivers already written for many manufacturers
Access for other providers to deliver value added services to your customers
SMART HOME
© 2012 Capgemini. All rights reserved
5

6. It provides a direct communications channel to
your customers
Targeted messages via…
Text or full HTML… Contrail Airlines… Save Energy, Earn Miles…
go to www.contrail.com/save-energy
Alerts, such as demand response and critical peak pricing events
Integration with CRM, billing and marketing/analytics
SMART HOME
© 2012 Capgemini. All rights reserved
6

7. We will work with you to develop your solution
at the speed you require
Today’s mobile apps
• Billboard
• Whole house and appliance energy monitoring
• Temperature/AC control
• Electric Vehicle Management
• Lighting and appliance control
• PV/solar monitor
• Household profile
• Camera monitoring
Today’s cloud functionality
• Consumer – device activation, scenes and triggers, mobile app
downloads
• Service provider – certified product catalogue, customer and activity
monitoring/reporting, targeted customer communications, customer
alerts, demand response event management (OpenADR), threshold
based scenes, ecosystem service provider management, household
activity data capture
SMART HOME
© 2012 Capgemini. All rights reserved
7

8. EVM SERVICE
Integrating more adaptable and
sustainable transport infrastructure
and vehicles – making the smart
energy society a reality
8

9. EVM Service
EVM Service integrates with the Smart Grid and provides utilities and
their customers smart charging options and applications to take advantage
of utility programs; an Open Standard framework is utilized to encourage
electric vehicle adoption.
Targeted Benefits:
• Support Electric Vehicle Adoption by using Open Standards
• Provide customers with smart charging options and price options
• Customer Applications provide interface to charging sessions and other
home devices (e.g. PCT, Smart Plugs, Appliances, Lighting……)
• Be prepared for Electric Vehicle impacts
SMART HOME
© 2012 Capgemini. All rights reserved
9

10. EVM Service: Open Framework
• A standard interface to the EV Cloud Services
Utility back office
• Secure connectivity across
the Internet
• Communications via AMI for Smart
Services
control and Broad Band for Platform
management and content
• Private cloud hosting
services for security, reuse,
and scalability
Customer Applications
• Built on industry standard Customer Portal Application Down Loads
protocols and command sets Data Capture &
Reporting Messaging & Alerts
Device Activation
(OpenADR, TCP/IP, Wi-Fi,
ZigBee, HomePlug, SEP 2.0)
SMART HOME
© 2012 Capgemini. All rights reserved
10

11. EVM Service: Open Framework
• Provides the utility to enable
integration to DERs efficiently
• Uses Open Standards Interfaces to
enable competition of vendor
solutions
• Leverages AMI and other systems to
provide data/information to
customers
• Flexible architecture enables utilities
to implement new tariffs and
programs
• Utilities can effectively manage
DERs to optimize the grid because
of improved monitoring and control

12. SMART GRID
DEMONSTRATION
ECOtality and SDG&E working
together with Capgemini to provide
smart charging benefits for the utility
and their customers
12

13. Smart Grid Demonstration Project
• Zephyr is being used to provide an open platform for the
Smart Grid Demonstration Project to enable EV Adoption
• Use cases to are being developed and implemented to
help SDG&E have better monitoring and control
capabilities.
• Customer Applications will be provided to give the
customer the tools take advantage of SDG&E programs
• SDG&E is using the Zephyr Services Platform to act
as an interface between EVSEs and the utility back office
• ECOtality can utilize their Blink Network to provide
quality services for their customers
SMART HOME
© 2012 Capgemini. All rights reserved
13

14. EVM Services
EVM Services enable the adoption
of smart and sustainable transport infrastructure and vehicles
and integrate them into the wider smart, sustainable economy.
Benefits:
• Embeds and integrates electric vehicles (EVs) into every part
of the evolving Smart Grid an enables the adoption
• Allows the utility to have visibility of all Electric Vehicle Charging using open standards
• Provides the utility with the ability to manage Electric Vehicle using smart charging
• Utilities can develop and implement smart charging tariffs
• Provides customers web based applications to manage charging sessions
• Improves customer satisfaction
SMART VEHICLE
SMART HOME
© 2012 Capgemini. All rights reserved
14

15. PREPARING
FOR EV
ADOPTION
15

16. EVM Service: Preparedness Roadmap
The Smart Services Platform enables the adoption of clean transportation
vehicles and integrate them into the wider smart, sustainable economy.
EVM Service allows utilities to have full visibility and management of electric
vehicle charging using open standards. The platform also provides
customers with mobile and web-based applications to monitor
and control charging sessions. Maturity Phase
Growth Phase
 Task V – Implementation  Task VIII – Program Expansion
of the EVM Service  EVM Services scalability
 Pilot roll-out  Measure EVM Services
Early Adoption  Obtain baseline data performance on the grid
Phase  Task VI – Evaluate / Test  Offer incentives to customers
 Show initial results to participate
 Task I – Align with Utility EVM Goals 
Encourage customer  Task IX – Monitor Achievements
 Task II – Identify Stakeholders participation  Celebrate Achievements!
 Task III – Understand Requirements  Task VII – Adjust EVM
 Define utility specific goals for EVM Service as necessary
Service
 Task IV – Determine Timeline
Create the Vision Set the Foundation Achieve the Results
Months 12 -18 Months 24 - 36 Years 3+
In collaboration with

17. www.capgemini.com
The information contained in this presentation is proprietary
©2012 Capgemini. All rights reserved