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Ai transforming the market place ibm wade miller
1.
Capgemini Week of
Innovation IBM Global Solution Center Wade Miller, Financial Services Industry Leader September 18 2018
2.
© 2018 IBM
Corporation Enterprises World-Wide are Embracing AI 12/5/2018 Global Solution Center | Dallas2 Sales Market basket analysis, next-best offer, customer churn, propensity to buy, and smart engagement. Marketing Discount targeting, email optimization, and lifetime client value, basket recommendation systems. Health Medicare fraud, AI-assisted diagnosis, and drug demand forecasting. Supply Chain Predictive maintenance, process optimization, and demand forecasting. Energy & Utilities Power usage prediction, maintenance, and smart grid management. Finance Customer segmentation, credit risk, and credit card fraud detection. Security Activity monitoring, intrusion detection, and log analysis. Data & Technology Dynamic pricing, call center assistance, tourism forecasting, and self-driving cars. Leaders everywhere are monetizing data and developing strategies to embed AI in business
3.
© 2018 IBM
Corporation Increase productivity and get closer to customers 12/5/2018 Global Solution Center | Dallas3 Claims processing is complicate and requires skilled workers. Historic data is saved but is not unlocking full potential until it is used to trained AI to assist workers. 18% of insurance claims costs result from inefficient claim processing, human error or fraud Telecom companies spend $315 per newly acquired customer with lost revenue to churn of $1,117 per customer. 25%increase in customer retention after real-time prediction of customer churn
4.
© 2018 IBM
Corporation Customers expect responses in seconds while insurance fraud occurs every minute 12/5/2018 Global Solution Center | Dallas4 Home loan approvals take 30 days on average. During high- volume months, it can take longer—an average of 45 to 60 days depending on the lender. Digital mortgage lenders offer applications by phone and approvals in less than 10 minutes using AI to engage customers and generate quotes. Insurance fraud costs more than $40 billion per year, which means insurance fraud costs average U.S. families $400-$700 per year through increased premiums. Using AI to analyze data from policy and claim systems, insurance lenders have seen a 120% increase in quote to policy conversion over 18 months.
5.
© 2018 IBM
Corporation12/5/2018 Global Solution Center | Dallas5 94% of companies believe that AI is key to competitive advantage AI associated with CRM activities will boost global business revenue by $1.1T from 2017 to 2021 By 2019, 40% of digital transformation initiatives will use AI services and by 2021, 75% of enterprise applications will use AI Growth in the adoption of AI… …is being slowed by a new set of unique challenges Only 35% of IT and business decision makers had a high level of trust in their own organization's analytics and 92% are worried about reputational impact Only 2% of executives say their data analytics investments have achieved a “broad, positive impact.”
6.
© 2018 IBM
Corporation Enabling a Cognitive Enterprise 12/5/2018 Global Solution Center | Dallas6 Help clients define, establish and scale AI as a new capability within their organization Cognitive Customer Engagement Help clients transform their Omni-channel customer engagement using AI to assist, serve and advice customers through their journey AI-driven Process Optimization Help clients apply AI and machine learning capabilities to optimize data intensive business processes like maintenance Augmented Advisory Help clients standardize and scale knowledge across the enterprise to make employees more productive and informed Cognitive Customer Care Help clients transform their call centers into a modern, efficient and client centric service by combining Watson with LivePerson and other providers
7.
© 2018 IBM
Corporation AI at the Core of a Differentiation Strategy Global Solution Center | Dallas12/5/20187 ENGAGE the client through natural language ACT with empathy UNDERSTAND the intents of the client SUGGEST the right action based on client needs The Conversational Enterprise Use deep natural language processing, visual and audio recognition to engage the client Analyze client’s tone and personality to adapt the interaction Understand and act on complex and atypical questions with disambiguation and confidence Apply machine learning to analyze and learn from client’s data and behavior and provide personalized recommendations Structured Data Unstructured Data
8.
© 2018 IBM
Corporation Let’s see it in action! 12/5/2018 Global Solution Center | Dallas8 Cognitive Customer Care for Insurance Cognitive Customer Care for Banking Deliver expertise and customer care based on insight and marketing execution Transforming agent to customer relationships through cognitive insights
9.
Dallas, Texas Capgemini Week
of Innovation Thank you! Wade Miller, Financial Services Industry Leader September 18 2018
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