CamundaCon 2018: Ramping up: Camunda BPM and Optimize (Visana)

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Presented by Johannes Eltgen Visana is one of the leading insurance companies in Switzerland with a focus on health insurance, being known as a market leader when it comes to customer satisfaction and quality. As the health insurance market is regulated and product innovation kind of complicated, we have set a focus on re-thinking and optimizing our processes in the last few months, surfing on the wave of digitalization. With Camunda as our preferred supplier we have established Camunda BPM as a core system - handling our most important core processes – and Camunda Optimize to further understand and improve them. All that talking about a few couple of months. We want to share our exciting story about routing millions of documents, matching employee skills to existing tasks and other interesting insights. Our journey has started with a proof of concept, implementing BPM in an iterative setup and finally leading to a different way how we think, see and handle our internal processes and organization.

Tecnologia

Ramping up: Camunda BPM and Optimize
CamundaCon 2018
Johannes Eltgen, Head of IT Management

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Visana: Facts & Figures
827‘000 ClientsService Leader
Health + Accident
Major Insurer in CH
Since 1996
3.3 Bn CHF Premium
1300 Employees
100 Field Offices

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Why digitalization?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Leistungserbringung
LP
Finanzen Informatik Human Resources Services
Benutzerunterstützung
in komplexen Abläufen
Verkauf
BPM +
Ersatz
CRM
PoC
BPM MIS
«Verwaltungs- und Kontrollinstanz» (Prozess-Orchestrierung)
Prozessautomatisierung
BAM (Tracking & Steuerung)
Prozess-Repository & -Portal
«Früh-Scanning»
(Domino)
CRM Kernsystem
DoDo better

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Why digitalization?
 Ability to follow fast
 Increase quality and efficiency
 Business Activity Monitoring // Transparency

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Overview: Document routing yesterday vs today
Post AVOR Specialist
CS
CAM DOCS
YesterdayToday
CS

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
How did we start?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Initial setup
 Strategic program
 Crossfunctional team
 Scrum… but
 Multi-vendor setup
 Limited scope and complexity

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Where did it go?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Ramping up
Complexity
Benefit
Time
ERFA
ABRV
PEUV
PEHK
PETG
Optimize

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Where are we today?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
8’351’011’320

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
8’351’011’320 EDE*
291’212’940 FNI**
16’000 Docs***
* [Executed Decision Elements] per year
** [Flow Node Instances] per year
*** [Documents] per day

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Setup as of today
 Two teams, 16 people
 Competence focus
 Project selection criteria: ROI

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
How does it look like?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Tasklist

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Business Activity Monitoring

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Optimize

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
What are our success factors?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Success factors
 Scrum
 Motivated people, fulltime, co-located
 Camunda BPM
 Start small, grow smart
 Management support

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
What impact on our organization?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Impacts on Visana
 Think end to end instead of silos
 Functional instead of technical
 Predictability
 Organizational adjustments

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Not because of Camunda…
… but with Camunda!

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Thank you

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
What about risks?

CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Risks
 Core system
 Maintenance in a project setup
 Workplace design

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TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc

Scaling API-first – The story of a global engineering organization Ian Reasor, Senior Computer Scientist - Adobe Radu Cotescu, Senior Computer Scientist - Adobe Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

apidays

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Zilliz

Real Time Object Detection Using Open CV

Khem

Corporate and higher education. Two industries that, in the past, have had a clear divide with very little crossover. The difference in goals, learning styles and objectives paved the way for differing learning technologies platforms to evolve. Now, those stark lines are blurring as both sides are discovering they have content that’s relevant to the other. Join Tammy Rutherford as she walks through the pros and cons of corporate and higher ed collaborating. And the challenges of these different technology platforms working together for a brighter future.

Corporate and higher education May webinar.pptx

Rustici Software

Manulife - Insurer Transformation Award 2024

The Digital Insurer

In the thrilling conclusion to 2023, ransomware groups had a banner year, really outdoing themselves in the "make everyone's life miserable" department. LockBit 3.0 took gold in the hacking olympics, followed by the plucky upstarts Clop and ALPHV/BlackCat. Apparently, 48% of organizations were feeling left out and decided to get in on the cyber attack action. Business services won the "most likely to get digitally mugged" award, with education and retail nipping at their heels. Hackers expanded their repertoire beyond boring old encryption to the much more exciting world of extortion. The US, UK and Canada took top honors in the "countries most likely to pay up" category. Bitcoins were the currency of choice for discerning hackers, because who doesn't love untraceable money?

Ransomware_Q4_2023. The report. [EN].pdf

Overkill Security

Architecting Cloud Native Applications

WSO2

AWS Community Day CPH - Three problems of Terraform

Andrey Devyatkin

Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

sammart93

Accelerating FinTech Innovation: Unleashing API Economy and GenAI Vasa Krishnan, Chief Technology Officer - FinResults Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

apidays

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Jeffrey Haguewood

Scalable LLM APIs for AI and Generative AI Application Development Ettikan Karuppiah, Director/Technologist - NVIDIA Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

apidays

CamundaCon 2018: Ramping up: Camunda BPM and Optimize (Visana)

1. Ramping up: Camunda BPM and Optimize CamundaCon 2018 Johannes Eltgen, Head of IT Management

2. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Visana: Facts & Figures 827‘000 ClientsService Leader Health + Accident Major Insurer in CH Since 1996 3.3 Bn CHF Premium 1300 Employees 100 Field Offices

3. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Why digitalization?

4. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Leistungserbringung LP Finanzen Informatik Human Resources Services Benutzerunterstützung in komplexen Abläufen Verkauf BPM + Ersatz CRM PoC BPM MIS «Verwaltungs- und Kontrollinstanz» (Prozess-Orchestrierung) Prozessautomatisierung BAM (Tracking & Steuerung) Prozess-Repository & -Portal «Früh-Scanning» (Domino) CRM Kernsystem DoDo better

5. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Why digitalization?  Ability to follow fast  Increase quality and efficiency  Business Activity Monitoring // Transparency

6. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Overview: Document routing yesterday vs today Post AVOR Specialist CS CAM DOCS YesterdayToday CS

7. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen How did we start?

8. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Initial setup  Strategic program  Crossfunctional team  Scrum… but  Multi-vendor setup  Limited scope and complexity

9. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Where did it go?

10. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Ramping up Complexity Benefit Time ERFA ABRV PEUV PEHK PETG Optimize

11. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Where are we today?

12. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen 8’351’011’320

13. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen 8’351’011’320 EDE* 291’212’940 FNI** 16’000 Docs*** * [Executed Decision Elements] per year ** [Flow Node Instances] per year *** [Documents] per day

14. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Setup as of today  Two teams, 16 people  Competence focus  Project selection criteria: ROI

15. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen How does it look like?

16. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Tasklist

17. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Business Activity Monitoring

18. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Optimize

19. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Optimize

20. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen What are our success factors?

21. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Success factors  Scrum  Motivated people, fulltime, co-located  Camunda BPM  Start small, grow smart  Management support

22. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen What impact on our organization?

23. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Impacts on Visana  Think end to end instead of silos  Functional instead of technical  Predictability  Organizational adjustments

24. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Not because of Camunda… … but with Camunda!

25. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Thank you

26. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen

27. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen What about risks?

28. CamundaCon 2018/ 20.09.2018/ Johannes Eltgen Risks  Core system  Maintenance in a project setup  Workplace design

Notas do Editor

Introduction Not the apple stock chart Why am I here: Optimize contract, thought: Impressive story to tell, share insights, you can benefit from our experience Camunda community focus and we want to give sth back Share our story
Private and Corporate Turnover
Capability Gap Competence Gap
Paper based business Several ten thousand documents Preparation, enrich documents with information needed to route them to the person that takes care of it OCR extract
7 people Fulltime Co-located
Offering process for our products
Documents 1’399’840
Business got hungry
Workplace design has two factors Work digital all day long How do we work? Push or pull?

CamundaCon 2018: Ramping up: Camunda BPM and Optimize (Visana)

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Notas do Editor