1. Beatrice Atcheson
HR Business Partner

2. • A little about us
• Objectives with Ulster Business School
• Outcomes
• Learning

3. is a people business that provides support
services to clients
Established in 2006, privately owned, we employ 7,800
people throughout UK and Ireland

5. Our strategy :
To grow our business in the sectors we have expertise by building our
reputation for excellent service and value for money that more than
meets Client expectations and by doing so build strong client advocates
To become an established and respected brand and be broadly
acknowledged as the leading expert provider of support services.
To continually innovate in each of our core service lines and sectors
and maintain and build a sustainable business.
Remain true to our values and build employee advocacy.

6. How can we achieve our objectives of growth
and advocacy ?

7. Understand the market - our clients
Decide what’s important - our values
Define Management Capability
Listen to our employees – EES
System & process third party accreditation
People Development
Measure
outcomes
celebrate success
our kind of people
care

8. Our vision for the business school
• To grow our people with the business growth
• If we were to be acknowledged as experts in the services we
provide – we needed to develop leadership thinking
• Our client value proposition includes credibility, quality and
creativity and we needed to develop competence and confidence
• To create employee advocates with resource as a learning
organisation

9. Our Induction Programme our kind of people have a great
start is level 2 qualification
Our GROW programme has been externally
accredited as a level 3 Diploma in Management
The Inspirational Leadership programme allows our managers
to collect credits towards a Bachelor of Science
Honours Degree in Management Practice accredited
by the University of Ulster
We achieved Gold status IIP

10. Measure outcomes - Employee feedback
1802 people achieved a recognised qualification in 2 years
“resource is a great place to work” 87% of employees said yes up 7%
86% agreed we provide all the training, skills, knowledge and expertise to fulfil
their role up 6%
84% of people said they have pride in what they do up 8%
84% said they understood the importance of the role they have in providing a
great service up 6%
Voluntary labour turnover at 17%

11. Measuring outcomes – Client Advocates
91% of all client needs met - up 1%
91% of all clients needs met in contract management - up 4%
86% of all client needs met in innovation - up 4%
87% of all client needs met with resource Corporate Social
Responsibility
Client Advocacy survey 2012

12. Measure outcomes Sector Growth
Police & Justice up 6%
Retail – retained
Healthcare -retained
Corporate - retained
Manufacturing - retained
Transport - retained
Education 3.2%

13. Learnings
The value of our accredited programmes to confidence and
engagement is immense and helps build people from the inside
out.
People loved the work related learning and the links to the
business – our values and behaviour made it personal and
confirmed pride.
We underestimated the commitment required to the amount
of work involved and have not had enough time to reflect
resource are more process focused and needed more structure