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Social Media Strategy
Calvin Yu @   GNCI / 2010.08.25
Social Media is a fad?
Or a fundamental shift in the way we communicate?
Changing Landscape
Changing Landscape

•        content delivery


    •           new possibilities


•        mode of communication


    •   interaction


    •   speed
Changing Landscape

•     triggering point


•            product life cycle


•   expectation
Puzzled?
Social Networking?
Myths of Social Networking
Myth #1
It is for the Youth only!
Fact #1

•              During the past 5 years


    •                                ^ 55%
        seniors actively using the
        Internet ^ 55%

    •                      ^ 11%
        time spent online by the seniors
        ^ 11%

•              During the past 2 years


    •                      ^ 53%
        social networking seniors ^ 53%
             Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
Fact #1

• Facebook

  •
      Growing in all age/gender
      demographic

  •                     55
      Fastest growing segment:
      Women over 55

  • 45%                    26
      45% users > 26 years




              Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
Tip #1
The audience spectrum is much
wider than what you can imagine!
Myth #2
We have website already!
Fact #2

• Web 1.0 vs. Web 2.0


•
    Website: passive information
    distribution


•


    Social Networking: active
    information sharing and interaction
    through trusted connections


•
    Speed of distribution
Tip #2
Be open-minded and embrace
new possibilities!
Myth #3
We have no resources!
Fact #3

•
    That is exactly why you need Social
    Networking!


•
    Trusted connections are your assets


•
    Viral effect


•
    Explore the hidden potentials of
    your work
Tip #3
With Social Networking
platforms, you become much
more resourceful than you used
to be!
Myth #4
We have no IT people!
Fact #4

•
    Social Networking is designed for
    everyone!


•
    They have already done the
    technical hard work for you!


•                                       !
    You know better about your
    organization’s vision than any IT
    experts!
Tip #4
You need relevant Social
Networking strategy rather than
competent IT people!
Myth #5
How to pick the right ones?
Fact #5

•


    Social Networking is no different
    from what your organization have
    been doing for years!


•
    You know the target audience > Go
    find them!
Tip #5
The choice is a strategic one
rather than a technical one!
Myth #6
Just put everything on it!
Fact #6

•
    Highly competitive in attention
    seeking


•
    What to share and how to share


•
    Editorial Principles: Concise,
    Graphical, Shareable
Tip #6
Customize and Differentiate!
Myth #7
There will be negative posts!
Fact #7

•
    Then you had better hurry up!


•
    Negative posts will appear
    somewhere ultimately


•
    They had better appear in your
    space so that you can respond


•            Let them speak
Tip #7
Social networking gives you more
opportunities to tell your side of
story!
Characteristics of
Social Networking
Connections of Connections
Trusted Connections
Participation
Social Media Strategy
Social Media Strategy

•
    Solidify, deepen and extend Trusted
    Connections
Focused
Coherent
Sustainable
Sustainable

•             Doable


    • 20/80       20/80 Rule


•             Simple


    • “Simplicity is the ultimate
      sophistication.” ~ Da Vinci

•             Economical


    •                  Total Cost
In search of excellence for HIM

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