This document summarizes key points about facilitating effective communication in meetings. It discusses how meetings are either invaluable for sharing information and making decisions or a waste of time. It outlines the importance of establishing control over the desired outcome, composing the right participants, facilitating discussion, and providing proper context. Specifically, it recommends controlling for outcomes, including key roles like devil's advocates and facilitators. It also suggests communicating through reframing, using whiteboards, and establishing expectations. The overall document provides guidance on optimizing meetings through preparation, composition of participants, and effective facilitation of discussion.

1. Facilitating
HumansThe Art of Communication in a meeting-Centered workplace
Caitlin potts
Ux practitioner
MI UPA
June 11, 2013

2. How many hours do we spend?

3. Meetings are…
invaluable a waste of time
1 2 3 4 5 6 7 8 9 10

4. Information
architecture
explained
by
dan klyn
Poster for
IA summit 2013

5. What do we mean when we say what we say?
Dan Klyn
The Understanding Group

6. What
Do we
Mean by
“done”?

8. What is
a taxonomy?

9. Ontology + taxonomy

10. 2 types of meetings
Information-Sharing decision-focused
1 2 3 4 5 6 7 8 9 10

11. Michael A. Roberto
D.B.A., Harvard Business School
Bryant University
The art of critical decision making
Author of Why Great Leaders Don’t Take Yes for an Answer and
Know What You Don’t Know: How Great Leaders Prevent Problems
Before They Happen

12. 1. Control
2. Composition
3. Communication
4. Context
The 4 c’s of decision making

13. Control
(desired outcome)

14. 4 questions
1. What do I “know” already?
2. Are there any peripheral touch points?
3. What is the root question to be answered?
4. What are the potential problems?

15. Composition
(who should be there?)

16. 4 important roles
1. The Devil’s Advocate
2. The Facilitator
3. The Decision Maker
4. The Expert

17. communication
(facilitating discussion)

18. What
types
of
people
do you
encounter?

19. reframing
Did you mean…?

20. Whiteboard
love

21. context
(establishing mood And expectations)

22. Edward tufte
Author of:
The Visual Display of Quantitative Information
Visual Explanations
Envisioning Information
Beautiful Evidence

23. be
Prepared.

24. Get
there
early End
20%
early

25. Leave
them
wanting
more.

26. Thanks!

27. Questions?
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28. Get
in
touch.
caitlin.potts@covenanteyes.com
@caitlinpotts
Email me
Tweet me