Check out the associated Webinar on Demand: https://www.cprime.com/resource/webinars/welcoming-halp-to-the-atlassian-stack-streamline-and-transform-your-service-desk/ Halp, the newest addition to the Atlassian family, is fundamentally changing the way teams work. Halp is a conversational ticketing solution that allows teams to turn any Slack message into a ticket that is then triaged to a private internal team channel. Tickets are then assigned, prioritized, managed, tracked, and reported on from Slack. Support, IT, Security, Legal and Finance teams can all conduct critical business without context switching to another piece of software. Join Fletcher Richman, CEO at Halp, and Matthijs van Leeuwen, Solutions Engineer at Cprime, as we explore Halp and discuss: *What is Halp; What challenges will it help you solve *How Halp helps you automate your Atlassian Stack, power Jira Service Desk and augment with Slack *How to streamline operations with easily customizable settings to meet your teams’ needs *How you can improve customer experience, solve tickets faster and optimize reporting quality and accuracy

1. ©2020 Cprime, Inc. All rights reserved. Do not copy without express written permission.

2. WELCOMING HALP TO THE ATLASSIAN
STACK:
Streamline and Transform
your Service Desk

3. OUR SPEAKERS
FLETCHER RICHMAN, Cofounder & CEO, Halp
• Bachelor of Science in Electrical & Computer Engineering from
The University of Colorado
• As a student, Fletcher co-founded Spark Boulder, a co-working
space for student entrepreneurs
• Worked for several startups and a VC firm before cofounding
Halp in 2017
• Passionate about building new technology, and leveraging his
technical skillset combined with his business knowledge to
solve problems
©2020 Cprime, Inc. All rights reserved. Do not copy without express written permission.

4. OUR SPEAKERS
MATTHIJS VAN LEEUWEN , Slack Certified Solutions Engineer,
Cprime
• Integration, implementation and training specialist
• Has a knack for designing strategic solutions, out of the box
thinking and creative problem solving
• Over 15 years of experience working across the globe to support
partners and customers with complex software
implementations, strategic software integrations and user
adoption improvement projects
• Has a focus on Customer Service that is unique in his field,
combined with background in technical training and consulting
©2020 Cprime, Inc. All rights reserved. Do not copy without express written permission.

5. AGENDA
01 HISTORY
02 WHY NOW?
03 DEMOS
04 TAKEAWAYS / Q&A

6. THE HISTORY OF HALP

7. WHY NOW?

8. DEMOS

9. INCIDENT MANAGEMENT FLOW
Prometheus
detects issue
Alert sent to
Slack
Alert
acknowledged
with Halp
JSD ticket
created
Statuspage
incident
created by
Power Scripts

10. TAKEAWAYS
• Messaging is the new workplace operating system and
users want to interact there. Reducing context
switching means better efficiency and happiness for
everyone.
• Halp starts with IT teams but can be used across the
organization – Facilities, Legal, HR, Finance, Sales, and
more.
• Start with a simple emoji to make tickets and expand in
complexity to completely automate your workflows.

11. KEEP THE CONVERSATION GOING…
• CONNECT:
• Fletcher Richman: https://www.linkedin.com/in/fletchrichman/
• Matthijs van Leeuwen: https://www.linkedin.com/in/mivanleeuwen/
• Check out Cprime upcoming webinars, read blog, download whitepapers/case studies &
more:
• www.cprime.com/resources
• Case Study: How Slack’’s Biztech team improved average handle time by over 50%
• Share with us what topics you are interested in, ask us questions or give us feedback!
• learn@cprime.com
• Follow us on Social Media, share in the conversation & keep updated on thought
leadership, events & more.
©2020 Cprime, Inc. All rights reserved. Do not copy without express written permission.

12. QUESTIONS?
©2020 Cprime, Inc. All rights reserved. Do not copy without express written permission.

13. THANK YOU
©2020 Cprime, Inc. All rights reserved. Do not copy without express written permission.