Admins Anonymous - the 5 step program for recovering Jira Admins. Atlassian Summit 2018

Admins Anonymous
The 5 Step Program for Recovering Jira Admins
JONATHAN MUSE | PRODUCT MANAGER | CPRIME
ZUBIN IRANI | CEO | CPRIME
www.cprimeapps.com – products@cprime.com

Who We Are & Our Beliefs
We are cPrime, your one strategic software and solution partner, leveraging
one ecosystem of apps to simplify your Atlassian experience.

The Struggle is Real
I was sitting on my son’s
floor, laptop in one hand,
story book in the other.
Trying to get through my
500 Jira tickets.
It was then I realized I
needed help…

Jira PTSD
Denial
Anger
Bargaining Depression
Acceptance5 Stages of Jira Administration
Jira Usage
Emotional State

Admins
Anonymous
Symptoms
Are You on the Edge?
• Unable to Customize Jira the Way You Want to
• Feeling Bogged Down
• Trouble Integrating External Data
• No Standardization!

The 5 Steps to
Admin Epiphany
Denial

1. Denial
• We don’t need a ticket for every task
• We can make everything work off of one workflow
• We don’t need to lock down permissions, our users are responsible

Target the problems that really
matter by learning which restrictions
are holding up the workflow.
TRUTH SOLUTION
Giving users free reign can be
problematic no matter how
responsible they are.

The 5 Steps to
Admin Epiphany
Denial
Anger

2. Anger
• I’m wasting my time
• People aren’t getting the information
they need
• I’m getting too many emails

The Issue Updated Event in Jira is
too broad and covers any issue
changes sending out too many
notifications.
TRUTH SOLUTION
Getting too many email notifications
can be just as bad as getting none at
all.

The 5 Steps to
Admin Epiphany
Denial
Bargaining

3. Bargaining
• If we would just purchase a few more add-ons we could
manage our work better
• If I just had more time I could do more
• If the developers would log their hours our planning would
be better

A single, easy to use framework of
add-ons that has ultimate flexibility
would give you the power to take
control of your work, your data, and
your success.
TRUTH SOLUTION
You don’t need a separate
add-on for each customization you
implement.

The 5 Steps to
Admin Epiphany
Denial
Depression

4. Depression
• I can’t handle the volume of issues
• I am losing visibility into my issues
• This is never going to work, I should
change career. I’ve always wanted to be an
Astronaut...

Use automation to do the
little things.
It may only take a couple seconds
to close subtask but if you add all
of those seconds up it comes out
to more time then you may
realize...
TRUTH SOLUTION
Your team may never get all of the
human resources it needs and while
your team may grow so will the
volume of work.

The 5 Steps to
Admin Epiphany
Denial
Acceptance

5. Acceptance
• It will be an investment at first
• Using the tools will pay off
• You manage your own destiny, control it like a boss

Get control of all of you data by
integrating key systems with Jira,
to bridge all the data that cuts
across your organization from your
ERP, Salesforce, HubSpot, and
more.
TRUTH SOLUTION
Tools should work for you, not the
other way around.
It’s your work.
It’s your data.
It’s your choice.

Admins AnonymousWhy Power Scripts™
Works So EaSIL-y

The SIL™ abstraction layer is
purpose-built engine for Jira &
Confluence allowing you to easily
implement scripts quickly.
HOW DOES IT WORK?

SIL Engine™
Simplicity
We Keep It Simple
• Lower Barriers to Entry
• No Programming Experience Needed
• Easy to Learn; Similar to JQL

SIL Engine™
Speed
Scripting at the Speed of Thought
• Scripting is Faster with an Abstracted Language Layer
• Less Technical Debt To Worry About
• Cross - Compatible

SIL Engine™
Context – Driven
Language
Groovy is So 70s…
• 3 – 4 Lines of (SIL) code vs. 30 – 40 Lines of
Groovy Code
• Stay in the Context of Jira vs. thinking of Jira Internals

OUR POWER SUITE IN ACTION
Our Power Suite is a comprehensive framework for automations,
integrations, and custom solutions across Atlassian.
Power Actions™ Database Fields™ Power Scripts™
for Jira &
Confluence
SIL Engine™ Custom Fields™

• Implement Faster solutions
• Simple to Use
• Extensible Ecosystem
• Universal Across Server & Cloud
HOW YOU BENEFIT

Questions?

Jonathan Muse: jonathan.muse@cprime.com
Visit the cPrime / Seibert Booth – free gifts & knowledge!
• Dedicated consultants Tuesday – Wednesday, 8– 5pm.
Try our 30 – day Free Trial: www.bit.ly/powerscripts
FOR MORE INFORMATION, CONTACT ME:

Thank you!
JONATHAN MUSE | PRODUCT MANAGER | CPRIME
ZUBIN IRANI | CEO | CPRIME

Admins Anonymous - the 5 step program for recovering Jira Admins. Atlassian Summit 2018

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