Do you know how to get past the “gatekeeper” so you can talk to your prospect? What if your prospect says she doesn’t have time? Or asks you a tough question?
The most successful cold callers know how to navigate these challenging scenarios to win over prospects and set more appointments.
Learn how in this presentation from Business Wise Insiders!
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The 5-Step Cold Call Challenge: Overcome Obstacles to More Appointments and Sales
1. The 5-Step Cold Call Challenge:
Overcome Obstacles to More Appointments and Sales
2. Cold calling is a SKILL.
FACT
Whether you’re a natural or a novice, you can ALWAYS
IMPROVE. So how do you SHARPEN your skills and set
MORE APPOINTMENTS?
WEAK STRONG
3. Just like athletes, musicians, surgeons, and other
professionals, sales reps get better when they PRACTICE.
What’s this
regarding?
How much
does it cost?
No thanks, not
interested.
I’m happy
with the way
things are.
We don’t have
the budget.
Send some
info, I’ll get
back to you.
4. Use the 5-STEP PRACTICE CHALLENGE to
sharpen your most critical cold call skills:
Get Past the
Gatekeeper
Overcome
Resistance
Answer Tough
Questions
5 ROLE PLAY SCENARIOS
Play the
Prospect
Play the Fly
on the Wall
6. ROLE REVERSAL
To ensure you always keep your prospect’s priorities in mind,
take turns playing THE ROLE OF THE PROSPECT.
“Do you have a moment to
speak with me?”
“What this regarding?”
7. KEY TIPS
Be tough, but be fair / realistic
Ask yourself: “As the prospect, what’s in it for me?”
No business jargon!
9. THE POWER OF OBSERVATION
Take turns between role playing and
OBSERVING, then offer FEEDBACK.
... ...
10. THE 6:1 RULE of POSITIVE FEEDBACK
POSITIVE REINFORCEMENT is more likely to lead
to behavior change than negative criticism.
Always offer POSITIVE FEEDBACK FIRST. Strive for a
6-to-1 RATIO of positive comments to negative ones.
11. KEY TIPS
In larger groups, get everyone involved
Fly on the wall = low pressure, different perspective
Gain ideas: take notes on what to emulate / avoid
13. Good morning, XYZ, Inc.
And WHAT COMPANY are you
with?
What is this REGARDING?
THE GATEKEEPER
These days, the “Gatekeeper” is often your prospect’s VOICEMAIL.
But what happens when your call is answered by a REAL PERSON?
14. KEY TIPS
Provide minimal info about yourself / your company
Keep answers short, ask again
Decide: gatekeeper or prospect?
16. Sorry, who are you with?
What are you SELLING?
Cut to the chase—how
much does it COST?
NOT INTERESTED. I’m happy
with the tools we’re using.
THE RESISTANT PROSPECT
Often, prospects will attempt to get you off the phone quickly
by offering INITIAL RESISTANCE to a conversation...
17. THE “INITIAL RESISTANCE” OBSTACLE COURSE
PIVOT TO YOUR
PROSPECT
Answer your prospect’s
questions directly and
succinctly, then move the
focus to the prospect.
DON’T ANSWER
UNASKED
QUESTIONS
Avoid providing info unless
prompted (e.g., info about your
company and what you do).
ASK CLARIFYING
QUESTIONS
Determine whether your
prospect’s questions reflect
genuine concerns or are just
silence fillers.
ASK PROBING
QUESTIONS
Ask questions to encourage
your prospect to talk about
their problems and priorities.
18. KEY TIPS
Always anticipate resistance
Your goal: get your prospect talking about goals / problems
Sell the appointment, not your product
20. NOT INTERESTED: No thanks, not really
thinking about that right now.
STATUS QUO: I’m happy with
things the way they are.
BAD EXPERIENCE: I tried
something similar before and it
was terrible.
MORE INFO: Send me some info
and I’ll get back to you.
BAD TIMING: We have a lot
going on; our budget is spread
thin.
THE 5 OBJECTIONS
Most prospect objections fall into these 5 CATEGORIES:
21. KEY TIPS
Listen; get in tune with your prospect
Ask questions to take control of the conversation
“That’s exactly why I called” / “We can’t help, right?”