2. How do I sign into my computer?

3. How do I access webmail?

4. What are the network drives and how do I use them?

5. What if my network drives don’t show up?

6. Does my email have a spam filter?

7. What if I need some training on software?

8. How do I reserve a meeting room?

9. What should I do before I call the Helpdesk?

10. How do I use my phone?

12. Monitor

13. Mouse & keyboard

14. Docking station (laptop users only)

16. MS Office 2007

17. Antivirus software

20. Click on the “My Requests” tab at the top of the page and then enter your username and password. Note: If you do not know your WebViewer username or password, please contact Facilities at ext. 69363.

21. Please fill in as many details as possible. Required fields are labeled in red.

22. When you are finished filling your request form, please click “Next...” and then “Submit Request”

24. Calling off-campus:

25. Local calls, dial 98 + 7-digit number

26. Long Distance within 740 area code, dial 98+1+740+7-digit number

27. Columbus & OSU Regional Campus calls, dial 97 + last 5-digits of number

28. Columbus Local Calls, dial 96 + 7-digit number

29. Internal Extension, dial 5-digit extension

30. Hold & Transfer:

31. To put someone on hold, press the hold button located on the bottom right of your phone. Once on hold, a phone icon will flash on the display. To retrieve the call, press the line key (green button by the display).

32. To transfer a call, press the transfer button indicated on phone display. Caller will then put on hold and you will hear a dial tone. Dial the desired number, once you hear the line ring, press the transfer key again. Your call is now transferred.

33. Conference Calls (for up to 6 people):

34. Make your first call as normal, once connected; press the Conf key indicated on the phone display. The first caller will be put on hold and you will hear dial tone. Dial the second number you wish to connect and once they pick up press the conf button again. Both calls should now be connected. If you have another person you wish to connect follow the same steps again.

36. Off campus: dial 740-366-9251

37. When prompted “Mailbox”, dial your 5 digit extension and hit #.

39. Dial 8 *

40. Then press 2 for greetings

41. Dial 1 for external greetings (This is the message callers will hear when they reach your voicemail from off campus.) Then dial 5 to record your greeting press # to stop recording. Press # to go back to the previous menu.

42. Dial 2 for internal greetings (This is the message callers will hear when they reach your voicemail from off campus). Press # to get to the previous menu.

43. If you just set you greetings you will need to Dial 9 for personal verification. (This is the message callers will hear when they are checking a message you have left for them or when your line is busy.) Then dial 5 to record your personal verification. Hit # to stop the recording.

44. Dial 4 for password change. You will enter your old password followed by #. Then follow the prompts to complete the process.

45. Note: After 3 failed attempts to log in your mailbox will be blocked. You will need to call the HelpDesk at ext. 69244 (on campus) or 740-366-9244 (off-campus).