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Tivoli management services warehouse and reporting sg247290
1. Front cover
Tivoli Management
Services Warehouse
and Reporting
Insider’s guide to Tivoli warehousing
and reporting
Tuning Tivoli Data Warehouse
for best performance
BIRT-based reporting
solution included
Vasfi Gucer
Naeem Altaf
Iris Co
James A. Edwards
Christopher Layton
Denis Vasconcelos
Paul Wiggett
Alessandro Zonin
ibm.com/redbooks
26. Trademarks
The following terms are trademarks of the International Business Machines Corporation in the United States,
other countries, or both:
AIX® HACMP™ System Storage™
AS/400® i5/OS® Tivoli Enterprise Console®
CICS® IBM® Tivoli Enterprise™
DataPropagator™ IMS™ Tivoli Management
DB2 Connect™ Informix® Environment®
DB2 Universal Database™ Lotus Notes® Tivoli®
DB2® Lotus® TME®
Domino® Notes® WebSphere®
Enterprise Storage Server® Rational® z/OS®
eServer™ Redbooks (logo) ™ zSeries®
FlashCopy® Redbooks™
The following terms are trademarks of other companies:
Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its
affiliates.
mySAP, SAP R/3, SAP, and SAP logos are trademarks or registered trademarks of SAP AG in Germany
and in several other countries.
ITIL is a registered trademark, and a registered community trademark of the Office of Government
Commerce, and is registered in the U.S. Patent and Trademark Office.
EJB, Java, JavaScript, JDBC, JMX, JRE, JVM, J2EE, Solaris, Sun, and all Java-based trademarks are
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Active Directory, BizTalk, Microsoft, SharePoint, Windows NT, Windows Server, Windows, and the Windows
logo are trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of others.
xxiv Tivoli Management Services Warehouse and Reporting
28. 16 years of experience providing technical support across a variety of IBM
products and technologies, including communications, network, and systems
management. For the last six years, he has been working for IBM ITSO, where
he has been writing IBM Redbooks™ and creating and teaching workshops
around the world on a variety of topics. In this position, he also has worked on
various Tivoli customer projects as a Systems Architect and Consultant. He
holds a Master’s degree in Engineering.
Naeem Altaf is a Senior Software Engineer, working in IBM Tivoli Monitoring
solutions for almost five years now. Altaf is currently working as a Solutions
Architect, helping Business Partners and clients to integrate their products into
IBM Tivoli Monitoring Enterprise Software.
Iris Co is an ACE Certified (Authorized Crystal Engineer) and works for Business
Objects in the Sales Consulting group. She developed some Crystal Reports for
Tivoli in 2004 for specific groups such as IBM Tivoli Monitoring for Transaction
Performance, IBM Tivoli Monitoring for OS, and Security Compliance Manager.
James A. Edwards is a Software Engineer at Tivoli’s Austin location. He has
10 years of experience with IBM, and has worked the last five years at Tivoli. He
manages the IBM Tivoli Monitoring 6.1 Server Scalability lab and has extensive
knowledge of the IBM Tivoli Monitoring 6.1 server products.
Christopher Layton has been with IBM for four years. He joined the Americas
Tivoli Database team just over a year ago. His job responsibilities include
administration of IBM Tivoli Monitoring for Databases on many internal and
commercial accounts. His team supports all the IBM DB2® databases that are
used by Tivoli applications throughout the Americas. They also support Tivoli
Data Warehouse 1.x and 2.1 for many commercial accounts.
Denis Vasconcelos is a Database Administrator with IBM Brazil. He has over
five years of experience on several non-IBM data management systems before
he joined IBM in 2006. His areas of expertise include database administration,
data modeling, heterogeneous database migration, and project management.
Denis has a Bachelor's degree in computer science and a post-graduate degree
in project management.
Paul Wigget is a Senior IT Specialist working for Software Lab Services as part
of the IBM Software Group in South Africa. He has over six years of experience
in Enterprise Systems Management and distributed platform software. He holds
a degree in Information Technology Management from the University of
Johannesburg. His areas of expertise include Tivoli Systems Management
Architecture and Implementation. He has extensive experience in designing,
implementing, and supporting such Tivoli products as Tivoli Management
Framework 3.x and 4.x, Tivoli Monitoring 5.1.x and 6.1, IBM Tivoli Enterprise™
Console 3.x, Tivoli Configuration Manager 4.x, and Tivoli Remote Control 3.8. He
xxvi Tivoli Management Services Warehouse and Reporting
29. is an IBM Tivoli Certified Deployment Professional in IBM Tivoli Monitoring 6.1
and is certified in Information Technology Infrastructure Library (ITIL®).
Alessandro Zonin is an IT Specialist working in IBM Global Technology
Services Division in Padova (Italy) for nine years. His skills include IBM Tivoli
Monitoring, IBM Tivoli Data Warehouse, IBM Tivoli Configuration Manager,
IBM Tivoli Remote Control, IBM Tivoli Enterprise Console®, and Tivoli
Framework, with expertise in IBM DB2 Universal Database™. Before this role,
he worked as a Database Administrator for many projects for IBM clients in
Northern Italy.
Thanks to the following people for their contributions to this project:
Arzu Gucer
ITSO, Austin Center
Emma Jacobs
ITSO, San Jose Center
Lorinda Schwarz
Erica Wazewski
ITSO, Poughkeepsie Center
Russ Babbitt
Ed Bernal
Jim Carey
Catherine Cook
Jonathan Cook
Arun Desai
Thad Jennings
Pam Geiger
Shayne Grant
John Kogel
IBM U.S.
Marc Christopher Purnell
IBM Germany
Bjoern W. Steffens
IBM Switzerland
Matthias Lau
Bausparkasse Mainz AG
Preface xxvii
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xxviii Tivoli Management Services Warehouse and Reporting
32. 1.1 IBM IT Service Management
The IBM IT Service Management solution is a combination of services, software,
and hardware that improves a company’s ability to manage IT as a business by
integrating, automating, and optimizing key IT processes.
There are three key components:
IT Operational Management products are the traditional management
products that automate tasks.
The IT Service Management platform helps to standardize and share
information and administer consistent policy.
The IT Process Management products integrate and automate processes
(across domains) using the IBM IT Service Management platform and the IT
Operational Management products.
All of the three components mentioned previously are built on IBM and
industry best practices.
IT CRM & Service Service Information Business
Business Delivery Deployment Management Resilience
Management & Support
IT Process
Management Products
IT Service Change and Configuration
Management Platform Management Database (CCMDB)
IT Operational
Management Products
Business Server, Network
Storage Security
Best Practices Application & Device
Management Management
Management Management
Figure 1-1 A comprehensive approach to IBM IT Service Management
The operational management pillar, as shown in Figure 1-1, is divided into
software families. The availability solution addressed in business application
management and server, network, and device management can be viewed as an
integrated offering, as shown in Figure 1-2.
2 Tivoli Management Services Warehouse and Reporting
33. Business Service Management
Orchestration and Provisioning
Security Event Correlation and Automation Storage
Composite Application Management
Resource Monitoring
Figure 1-2 Tivoli software portfolio
The Tivoli availability portfolio is divided into:
Resource monitoring: Measuring and managing IT resource performance,
including servers, databases, and middleware
Composite application management: Monitoring and managing an application
and its components, understanding applications from the availability
standpoint
Event correlation and automation: Correlates and automates events or faults
that are generated by resource monitoring, application monitoring, or both to
provide a concise root-cause analysis of the failure in the environment
Orchestration and provisioning: Provides the ability to deploy or re-deploy
servers or components as requested, on demand, to fulfill processing needs,
if the need arises as indicated by the correlation engine
Business service management: Provides a high-level view of business status
as reflected by its underlying monitoring components; the view can either be
in real time or based on a service level agreement
The Tivoli Data Warehouse product resides in the Resource Monitoring pillar
from the Tivoli software portfolio.
In the following section, we provide a brief description of the major capabilities
and functions of Tivoli Data Warehouse.
Chapter 1. Overview of IBM Tivoli Data Warehouse 3
34. 1.2 IBM Tivoli Data Warehouse
As the amount of management data that is gathered continues to grow, the data
is not being used effectively for IT business-relevant decisions. Tivoli Data
Warehouse helps solve this problem by being the central repository in which you
can store historical data about your IT infrastructure, including network devices
and connections, desktops, hardware, software, events, and other information.
Stored data is subsequently analyzed and used to produce reports about the
behavior of IT components and services.
1.2.1 Tivoli Data Warehouse and CCMDB
As shown in Figure 1-1 on page 2, at the heart of IBM IT Service Management
lies the Change and Configuration Management Database (CCMDB), which is
much more than a simple registry of physical assets. It provides an accurate
inventory of clients’ IT resources and the relationships between them.
CCMDB delivers a federated view of all your enterprise’s IT data, including
information about hardware, software, and the relationships between them. It
integrates IT service functions into a unified, automated infrastructure
management platform, which helps clients to:
Consolidate information between disparate IT environments
Create synergy between different IT service management functions
Optimize the management of IT service demands
Maximize IT performance and return on investment (ROI)
4 Tivoli Management Services Warehouse and Reporting
35. Figure 1-3 shows the IT Service Management reporting structure.
IT Service Management reporting
How proactive is your change process?
Relationship between changes and historical trends, predictions
Operational Management Products
Historical Data Warehousing
Basic Historical Reports
Basic Product Reports Dashboards
Enterprise Console Events, snapshots, responses
aggregated over time series
Events Relationship Analysis Reports
Inventory
Configuration Monitor Snapshots IT Service Management Process Managers
Application
Response Records
User & Account
Directories
Basic Configuration Reports
How effective is your change process? Basic Process Reports
CCMDB
Relationship between changes and performance/availability Configuration Items
How are your people operating the change process? Process Artifacts and Flows
Relationship users and changes
How effective is your change process?
Relationship between changes and incidents
How efficient is your change process?
Schedule, backlog analysis of change to release
Figure 1-3 IT Service Management reporting
There are various examples of integration between data warehouse database
and CCMDB. By matching the information contained in these two repositories,
you can produce several correlated report, such as:
Relationship between changes and resulting performance or availability
Relationship between changes and forecasts or predictive analysis
Cluster of similar incident or problem patterns
Availability (Tivoli Composite Application Manager reports feed into IBM Tivoli
Monitoring)
Compliance (storage and security)
Capacity planning
Service level agreement adherence across multiple domains (security,
storage, provisioning, availability)
Chapter 1. Overview of IBM Tivoli Data Warehouse 5
36. 1.3 Tivoli’s reporting strategy
One of the greatest assets that is generated by Tivoli products is the data from
which clients monitor their environment, analyze its performance, plan their
activities, and preform their actions. Reporting enables them to make decisions
about their IT deployments and businesses.
Using a unique central repository for systems management data, you can:
Correlate and analyze data from various monitors in one place
Add value through cross-platform, business-oriented reports based on an
end-to-end view of the enterprise
Save costs and have data consistency
1.3.1 Understanding a report
All reports have the same purpose: To convey information. Reports differ from
dashboards and business intelligence in many ways. At this point, a further
classification has to be defined.
Reports provide status conditions for particular actions based on a time
range. Data can come from a single product or multiple products.
6 Tivoli Management Services Warehouse and Reporting
37. Figure 1-4 shows an example report.
Figure 1-4 Report example
Dashboards are not reports. They are a real-time view of a single or a small
group of metrics (for example, how much central processing unit (CPU) is
being consumed right now for a particular server).
Chapter 1. Overview of IBM Tivoli Data Warehouse 7
38. Figure 1-5 shows some dashboard examples.
TM
TBSM 3.1
Focus is to present high level summarized data
• Presents summary data
• Requires considerable data analysis
• Often times for a manager and/or buyer
personas
• Demo floor attraction
• Can drill down to operational views or reports
TSLA TCAM for RTT
Figure 1-5 Dashboards examples
Business intelligence (analytical reporting) is the process of analyzing large
amounts of corporate data, which is usually stored in large databases such as
the Data Warehouse, tracking business performance, detecting patterns and
trends, and helping enterprise business users make better decisions.
8 Tivoli Management Services Warehouse and Reporting
39. Figure 1-6 shows an example of business intelligence.
Figure 1-6 Business intelligence example
1.4 Differences between Tivoli Data Warehouse V2.1
and 1.x
The new Tivoli Data Warehouse V2.1 architecture is different from the older Tivoli
Data Warehouse V1.x solution. The primary differences between the two
versions can be grouped in the following topics:
Implementation differences
Usability differences
Scalability differences
Chapter 1. Overview of IBM Tivoli Data Warehouse 9