Presentation from Catalyst 2010 conference in San Diego. Presenters were Joe Crumpler and Brian Tullis. Describes principles of Observable Work and how they are applied in practice on a large virtual team.

1. Making Visible and Transparent the Processes of IT Management Enterprise 2.0 and Observable Work Prepared by: Joe Crumpler and Brian Tullis Alcoa Fastening Systems July 29, 2010

5. AFS At A Glance

7. Observable Work Principles…Illustrated!

8. http://www.flickr.com/photos/wiccked/228099027/ Silos Impede the Visibility and Flow of Work

9. http://www.flickr.com/photos/la_bretagne_a_paris/2732381652/ Alignment is Impossible Without Visibility and Flow

10. In-Process Culture Images: iStockPhoto

11. http://www.flickr.com/photos/jarkkos/250725568/ Collaboration Within Trusted Communities

12. http://www.flickr.com/photos/joachim_s_mueller/2311069122/ Social is Just a Means of Getting Work Done

13. Image: iStockPhoto Seek Simplicity

14. Emergence Webs Interdependence http://www.flickr.com/photos/sumit/794763/

15. Status From Visible Work (Not Meetings) Image: iStockPhoto

17. Principles and Technology In Use Image: Istockphoto

18. Example: Simple, Trusted Collaboration Simple, emergent, linked, In-process, collaborative, “social” through comments and links to profiles… Key takeaway : We invent lightweight processes as required using text, tags, and comments

28. Appendix – More Examples, Data

29. Example: Aggregation, Search Key takeaway : Don’t make people work to get to the information that they need. Automate the process of aggregating and linking as much as possible (tags, and search widgets based on tags).

30. Example: In-Process Interconnectivity Hypertext, Linked, interconnected In-Process Culture Key takeaway : Anyone can see how the strategy process works, where it fits, and has a stronger likelihood of repeating the process because this is available