The document discusses how the changing global business environment impacts human resource management practices. Key points include: - The world of work is changing rapidly due to globalization, technology advances, workforce diversity, and other factors. - HR must understand varying cultural values as not all practices can be universally applied. - Technology has altered how people work and changed how information is used and shared, creating more knowledge-based jobs. - Workforce diversity and contingent workers present challenges around attracting, motivating, and retaining diverse talent. - Continuous improvement programs aim to better serve customers through quality management and employee empowerment.