PAETEC is a communications company that provides networking, voice, and data center solutions to connect businesses nationwide. They emphasize personalized customer service through dedicated account managers and industry-leading network operations centers. PAETEC aims to align their team around values of caring for customers and providing unmatched service and personalized solutions.

1. SOLUTIONS PORTFOLIO

2. CONNECTING NETWORKS,
CONNECTING PEOPLE
At PAETEC, we believe technology should bring
people together. Whether you’re connecting via
copper, fiber, or wireless, it’s all communications.
PAETEC makes it simple. That is why so many
companies nationwide choose PAETEC to
personalize their business communications.
There have been many changes in the
communications industry, but one thing has
remained strong: our people. Connecting you
with the solutions you need is what PAETEC
does best. Throughout the years, we have
found that the ideal way to provide high-quality
solutions is to align our entire PAETEC team
with a common goal of delighting customers
and ensuring their complete satisfaction.
We have established four Corporate Values:
Caring Culture, Open Communication,
Unmatched Service, and Personalized
Solutions. Living by these values helps us
maintain our focus of providing superior
customer support.
PAETEC HEADQUARTERS RECEPTION · Rochester, NY

3. PAETEC NETWORK SERVICE CENTER · Rochester, NY
PROVIDING UNMATCHED SERVICE
DEDICATED ACCOUNT MANAGEMENT INDUSTRY-LEADING NETWORK OPERATIONS CENTERS
Our Account Managers will present a variety of products and Rest easy knowing that our 2009 Stevie ® Award winning NOCs
services and work hand-in-hand with your business to find the constantly monitor our data and voice network 24 hours a
best solution. Even after the sale, they focus on establishing day, 7 days a week, 365 days a year to ensure your business
ongoing relationships with each and every customer to ensure communications are operating at peak performance. For added
your business continues to prosper. diversity and redundancy, we have established three NOCs
nationwide: Cedar Rapids, IA; Charlotte, NC; and Rochester, NY.
As a trusted advisor, each Account Manager:
 Acts as your single point-of-contact for all your Our expert technicians:
communications needs  Perform first-level technical support and first-call resolution
 Performs periodic invoice reviews to maintain invoice accuracy  Troubleshoot and resolve even the most complex service
 Provides timely account reviews and new product offerings issues in-house
to bring your business to the next level  Monitor and maintain the security and integrity of our
network nationwide
SUPERIOR CUSTOMER CARE
WWW.PAETECONLINE.COM
When you call PAETEC Customer Care, you will speak directly to
our representatives – not to automated prompts or recordings. You can self-manage your account 24 hours a day, 7 days a week
Our highly trained professionals provide exceptional customer with our customer support tool, PAETEC Online.
support and deliver one of the highest levels of first-call
resolution in the industry. A few features* include:
 Pay your bill online, access past and present payment history,
Our knowledgeable representatives: and verify rates
 Strive to answer your calls within 20 seconds  Change toll-free ring-to numbers, manage account codes,
 Aim to resolve your issues in a single call and activate new services
 Answer billing inquiries, perform invoice reviews, and  View trouble ticket history and status
process service order requests *Some features may not be available in all markets.

4. PERSONALIZING COMMUNICATIONS NATIONWIDE
PAETEC has strategically combined our data, voice, equipment, applications, security, and data center services
to create solutions offerings tailored to the unique needs of your business. No two PAETEC solutions are alike.
SOLUTIONS
COMMUNICATIONS SOLUTIONS BUSINESS CONTINUITY SOLUTIONS SECURITY SOLUTIONS
are comprised of a reliable, scalable set of offer your business effective tools for are designed to protect your critical
products and services designed for your disaster preparedness and planning, corporate files and applications, mitigate
internal and external communications network redundancy, and application risks, and support regulatory compliance
recovery against a potential outage
PRODUCTS & SERVICES
ADVANCED BUSINESS SOLUTIONS IP Phone Systems
Thousands of PAETEC customers have made the smooth, risk-
When our customers told us about other value-added services free transition to our award-winning VoIP Phone Systems, and
that would help them run their business more efficiently, we now your business can take advantage of those same features
listened. So, no matter what your communications needs are, and functionality that increase productivity, efficiency, and
PAETEC has the breadth of advanced services to craft a unique customer responsiveness.
solution for your business.
Integrated Solutions
PINNACLE Communications Management Suite PAETEC has developed and supports a full suite of equipment
Our comprehensive and tightly integrated suite of software and managed services to help you maintain and control your
applications are built upon an open Service-Oriented Architecture voice and data network infrastructure.
based framework to allow your business to manage the lifecycle
of IT Service Support and Service Delivery operations from Equipment for Services (EFS) Program
procurement through provisioning, payment, and chargeback. Your business can upgrade its equipment, software, or
infrastructure with little or no capital expenditures through
PAETEC’s innovative financing program.
PB:02.09

5. MANAGED SERVICES SOLUTIONS BUSINESS INTELLIGENCE SOLUTIONS FINANCING SOLUTIONS
address budgetary constraints and limited assist and improve your communications- enable you to reduce or even eliminate
IT resources, enabling your business to related business decisions the capital expense of communications
adopt advanced technology and centralize equipment and software as part of an
the management of services overall network services contract
DATA VOICE EQUIPMENT
Data Voice CPE
 MPLS VPN  Local  IP Phone Systems
 Managed Router Support  Long Distance  Routers
 Dedicated Internet Access  Toll-Free  Integrated Access Devices
 Advanced Toll-Free  Media Gateways
Access
 Advantage Business Lines
 Ethernet Local Loop Consulting
 Direct Trunk Overflow (DTO)
 Private Line  Network Engineering Consultation
 Managed Fraud Protection
 Fixed Wireless  Hardware Maintenance Support
VoIP
Security Financing
 Dynamic IP
 Hosted E-mail Security  Equipment for Services
 Hosted IP Telephony
 Hosted Web Security  Equipment Rental
 Hosted Firewall Conferencing  Software for Services
 Managed CPE Firewall  Audio Conferencing
 Web Conferencing APPLICATIONS
Consulting  PINNACLE Communications
 Network Diversity Engineering Management Suite
 Toll-Free Routing Consultation  Hosted Broadcast Notification
DATA CENTER
 Colocation Services
 Data Backup & Recovery
 Dedicated Hosted Server
 Shared Web Hosting

6. COVERING THE NATION
PAETEC serves over 83 of the top 100 Metropolitan Statistical Areas (MSAs) in the United States with personalized communications
solutions. Our integrated product portfolio will bring consistent offerings across all your locations nationwide.
IP NETWORK
Seattle
FIBER NETWORK WORLD-REACH
WORLD-REACH Canada
LOCAL SERVICE AREA Asia
Portland
PAETEC POINT OF PRESENCE
LONG DISTANCE SERVICE AVAILABLE NATIONWIDE
Albany Boston
Providence
Minneapolis / St. Paul Rochester Syracuse Worcester
Springfield
Boise Poughkeepsie
Buffalo Bridgeport / Hartford / New Haven
Scranton
Milwaukee Detroit Bethlehem
Madison
Cleveland New York
Conshohocken WORLD-REACH
Harrisburg Philadelphia Europe
Cedar Rapids Chicago
Salt Lake City Pittsburgh
Des Moines Columbus Baltimore WORLD-REACH
Sacramento Omaha
Indianapolis Dayton
Washington, DC Africa
Cincinnati
San Francisco Denver
San Jose Richmond
Kansas City St. Louis Louisville Norfolk
Colorado Springs
Greensboro Raleigh
Knoxville
Nashville
Chattanooga Charlotte
San Bernardino Greenville
Oxnard Memphis
Anaheim
Los Angeles Albuquerque Columbia
Augusta
Atlanta Charleston
Phoenix Birmingham
San Diego
WORLD-REACH
Paci c Rim (Oceana) Tucson Dallas / Ft. Worth
Jackson
Mobile Jacksonville
Daytona Beach
Baton Rouge
WORLD-REACH Austin
Central America San Antonio
New Orleans Orlando
Houston Lakeland Palm Bay
Tampa
WORLD-REACH West Palm Beach
South America Sarasota
Ft. Myers
Miami
SALES OFFICE LOCATIONS
Alabama Florida Kansas Missouri Ohio Texas
Birmingham Daytona Beach Overland Park St. Louis Cleveland Dallas
Mobile Ft. Lauderdale Columbus Ft. Worth
Kentucky New Hampshire
Ft. Myers Houston
Arizona Louisville Manchester Oregon
Jacksonville San Antonio
Phoenix Portland
Miami Louisiana New Jersey
Utah
California Orlando New Orleans Cranford Pennsylvania
Salt Lake City
Irvine Tampa Mt. Laurel Bethlehem
Maine
Los Angeles West Palm Beach Philadelphia Virginia
Portland New York
San Diego Pittsburgh Norfolk
Georgia Albany
San Francisco Maryland Reston
Atlanta Buffalo Rhode Island
Baltimore Richmond
Colorado Hudson Valley Providence
Illinois
Colorado Springs Massachusetts Long Island Washington, DC
Chicago South Carolina
Denver Boston New York
Oak Brook Charleston Washington
Framingham Rochester
Connecticut Schaumburg Seattle
Syracuse Tennessee
Hartford Springfield Michigan
Westchester Chattanooga Wisconsin
Detroit
Indiana Knoxville Milwaukee
Flint North Carolina
Indianapolis Memphis
Grand Rapids Charlotte
Nashville
Iowa Greensboro
Minnesota
Cedar Rapids Raleigh
Minneapolis
Des Moines
www.paetec.com 1078410
877.472.3832