KnowledgeFlow maximizes the impact of your organizational knowledge with a suite of smart online and mobile tools. It can function as a sales tool, but also helps operators doing their job on the floor.
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KnowledgeFlow - knowledge management and e-learning combined
1.
2. Grow the impact of organizational knowledge
through an online and cross-device platform
for knowledge management and e-learning
Use cases from sales support to process management
3.
4. 1. Sheets are divided into those aspects of products that are most useful to key
processes
2. Structuring proved key for re-use and usability
5. 1. Questions are gathered bottom up
2. Creates an actual view on the need for knowledge
3. Experts answer these questions by linking them to the appropriate product sheets
6.
7.
8. Realtime overview of knowledge
adoption within the organization
Spot experts and view blind spots
Different views: organization as a
whole, sub-levels and individual
Set and track personal goals for
staff
Realtime Knowledge Inventory
9. AVEVE uses KnowledgeFlow
to give retail employees all
knowledge needed to answer
any question a customer
may ask them
Friesland Campina uses
KnowledgeFlow to assist and
teach operators to perform
complex procedures on their
production lines
10. Future Proof
• Speak to other systems thanks to our API
• Structuring knowledge and information in our platform makes them
ready for applications like VR, Augmented Reality, chatbots, robots,…
• > These need structured information
• KnowledgeFlow can serve as a hub to serve different existing and
future systems.
12. Contact us for more
information
Bruno.koninckx@knowledgeflow.eu
Editor's Notes
What we do
Product sheets are captured by filling in those aspects of the product important in the context of the organisation’s key process : the interaction between client and staff.
The knowledge sheet’s aspects follows the conversation the employee has with the customer :
Describing the product
Describing the advantages of these properties
Describing tips for optimal use
Listing cross-selling products
This proved to be key : by structuring knowledge it became reusable
Structured knowledge makes a mobile-first approach much easier
Structured knowledge as the basis for a gamified eLearning tool
This does not remove the need for other training methodologies, rather it complements them
: frequent moments of recall makes traditional training “stick”
Structured knowledge + Elearning data as the basis for a real-time knowledge inventory