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Grow the impact of organizational knowledge
through an online and cross-device platform
for knowledge management and e-learning
Use cases from sales support to process management
1. Sheets are divided into those aspects of products that are most useful to key
processes
2. Structuring proved key for re-use and usability
1. Questions are gathered bottom up
2. Creates an actual view on the need for knowledge
3. Experts answer these questions by linking them to the appropriate product sheets
Realtime overview of knowledge
adoption within the organization
Spot experts and view blind spots
Different views: organization as a
whole, sub-levels and individual
Set and track personal goals for
staff
Realtime Knowledge Inventory
AVEVE uses KnowledgeFlow
to give retail employees all
knowledge needed to answer
any question a customer
may ask them
Friesland Campina uses
KnowledgeFlow to assist and
teach operators to perform
complex procedures on their
production lines
Future Proof
• Speak to other systems thanks to our API
• Structuring knowledge and information in our platform makes them
ready for applications like VR, Augmented Reality, chatbots, robots,…
• > These need structured information
• KnowledgeFlow can serve as a hub to serve different existing and
future systems.
KF
HUB
Mobile
APP
VR shop
In-store
kiosk
CMS
Product
database
ERP
systeem
Helpdesk
Webshop
Site
Chatbot
Information hub
Contact us for more
information
Bruno.koninckx@knowledgeflow.eu

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KnowledgeFlow - knowledge management and e-learning combined

  • 1.
  • 2. Grow the impact of organizational knowledge through an online and cross-device platform for knowledge management and e-learning Use cases from sales support to process management
  • 3.
  • 4. 1. Sheets are divided into those aspects of products that are most useful to key processes 2. Structuring proved key for re-use and usability
  • 5. 1. Questions are gathered bottom up 2. Creates an actual view on the need for knowledge 3. Experts answer these questions by linking them to the appropriate product sheets
  • 6.
  • 7.
  • 8. Realtime overview of knowledge adoption within the organization Spot experts and view blind spots Different views: organization as a whole, sub-levels and individual Set and track personal goals for staff Realtime Knowledge Inventory
  • 9. AVEVE uses KnowledgeFlow to give retail employees all knowledge needed to answer any question a customer may ask them Friesland Campina uses KnowledgeFlow to assist and teach operators to perform complex procedures on their production lines
  • 10. Future Proof • Speak to other systems thanks to our API • Structuring knowledge and information in our platform makes them ready for applications like VR, Augmented Reality, chatbots, robots,… • > These need structured information • KnowledgeFlow can serve as a hub to serve different existing and future systems.
  • 12. Contact us for more information Bruno.koninckx@knowledgeflow.eu

Editor's Notes

  1. What we do
  2. Product sheets are captured by filling in those aspects of the product important in the context of the organisation’s key process : the interaction between client and staff. The knowledge sheet’s aspects follows the conversation the employee has with the customer : Describing the product Describing the advantages of these properties Describing tips for optimal use Listing cross-selling products This proved to be key : by structuring knowledge it became reusable
  3. Structured knowledge makes a mobile-first approach much easier
  4. Structured knowledge as the basis for a gamified eLearning tool This does not remove the need for other training methodologies, rather it complements them : frequent moments of recall makes traditional training “stick”
  5. Structured knowledge + Elearning data as the basis for a real-time knowledge inventory