MD at Ginger Juice & Co-Founder at Travel Gossip #travel #socialmedia em Travel Gossip
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Boost your new travel business with social media
28 de May de 2014•0 gostou•1,058 visualizações
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Originally created for an international tourism student study programme, this presentation provides essential advice and tips on how to build and deliver a killer social media strategy for businesses in travel and beyond.
1. Boost your new travel
business with social
This presentation was originally used as part of an international project run by GTTP
(Global Travel & Tourism Partnership) and was presented to students in Russia and United States.
Presentation by Bruce Martin, Managing Director, Ginger Juice Social Media
2. Getting Started
Great! you’re launching a new travel
company! You have the product, you
have the business plan – now how should
you market it?
Social media is now an important part of
the travel marketing mix with most travel
companies having some kind of social
3. It’s a Crowded
But with over 200 social media
platforms to work with and 1.6
million other travel & tourism
companies fighting for the
same global business…
How do you stand out and get
a slice of the 5th biggest
industry in the world?
4. Getting Started
The first step is to think about WHY you
are going to be using social media
What is the point?
What is your goal?
5. Getting Started
Social media can be used in a number of ways:
build customer loyalty
show your expertise
drive web traffic
sharing funny cat pictures
6. Choosing the right social platform
Choosing the right social platform is very important
Which one is the right social media platforms for your audience?
Think about who you want to reach and where in the world
Do you want to reach a domestic or global audience?
What age group / sex does your product appeal to?
7. Set goals
Once you’ve decided on your platforms and content you will need to set yourself some clear
How many followers do you want to gain in 3/6/12 months?
What % of your followers should be domestic vs international
How many likes do you want to be getting per month?
How many views of your videos?
How many retweets?
How many blog subscribers signed up?
How many web visits as a result of social media?
What % of web visits should be from social media?
8. What will you say?
You will need to agree a content strategy
What exactly will be posting? What is your message?
Think about social media as a party. No-one wants to
listen to big head, bragging about themselves and
trying to sell you stuff.
9. What Will You Say?
Social media marketing will not deliver a huge
amount of business from selling direct
However, it will help you expose your brand, build
credibility, drive web traffic and underpin your existing
10. The 70 / 20 / 10 Rule
A sensible approach to social media content
is something called the 70/20/10 rule:
70% of your posts should add value; be
interesting, helpful & fun
20% should share other people’s ideas
10% can be direct sales messages
Add Value Share Promote
A good mix of posts
13. Build Your Audience
Spend time making sure you build your audience.
Follow, mention and engage with relevant profiles to increase
the potential audience for your content
Make sure that it is easy to follow your profiles. Place your
social media icon in a good place on your website
Add social media links to all your email communications.
Every little helps!
o Facebook, Twitter, LinkedIn & YouTube all allow you to promote your
business via their platforms
o Facebook has a great advertising tool. You can create targeted
adverts and get ‘likes’ for your page for as little as $0.1 each
o If you have budget available then you can support your organic (free)
activity with some paid-for advertising
o Blogs are a really important part of any company’s marketing
o A recent report by Hubspot said that 79% of businesses with a blog had a
reported positive a return of investment
o The same report claimed that nearly half of all businesses had acquired
customers because of their blog
o Blogging is great for business as it helps boost your ranking on Google
o Blogging also helps build credibility, generates leads and helps promote your
17. Mobile Friendly
Remember that that vast majority of people will see your
social media post via a smart phone or tablet
It is vitally important to make sure your posts look good
on phones and tablets
Use fabulous images and accompany them with short,
pithy text and one simple call-to-action
It is important to measure how you are doing in
relation to your goals
There are 100’s of different things you can monitor
and 100’s of different websites that will claim to
help you monitor things. It can get confusing
Keep things simple to begin with and just monitor
• Audience growth
• Engagement (how many times your content is shared,
liked or commented on)
• Your activity – how often YOU post things
19. Smart Social Strategies
OK, so you’ve set up your social media profiles and you’ve started to post. Now what?
Here are some hot tips on making the most of social media:
20. 1. Be regular
Many travel companies make the mistake of starting too many
social media channels
Many websites show 6 or 7 social media icons. This looks impressive
but if you look closer, you will not see much activity on them
Start off by making sure you post one great post a day on your
social media channels
Then step-up your regularity by posting about 4 posts a day
21. 2. Share Great Content
Finding things to talk about can be a challenge
There are lots of ways to find great content to share:
Follow other interesting accounts on social media
Set up Google Alerts to send your emails interesting news stories
Use Feedly - it collects lots of news stories in one place for you
Sign up to interest travel blogs
Create your own images, infographics & blogs
22. 3. Be Proactive
o Scheduling post is great but natural, human engagement is better
o Take time to monitor social media to dip into conversations where you can be
helpful, appreciative or just funny
o Consumers share lots of things online - use this to your advantage!
Here’s an example. This person tweeted
about how she was frustrated with booking
a holiday online…
This would be a great opportunity for a local
travel agent to tweet her to ask if they
23. 4. Global Trends
o Keep an eye on popular topics
o Sometimes you can use a trending topic
your advantage by creating content
which fits the trend AND your brand
o Oreo’s famously created this tweet
during the 2013 Superbowl electricity
blackout which gained over 30,000
shares & likes in the first hour
24. 4. Global Trends
o You don’t have to try to create content
in real-time either
o Smart brands made the most of the
recent cold weather in the US by
creating the right kind of content to
connect with people
25. 5. Plan Ahead
Some events come around every year. Valentines Day,
St. Patrick’s Day etc
You can also look out for more obscure (funny) days
too like World Pillow Fight Day
Use websites like http://www.daysoftheyear.com/ to
There are often great ways to create content around
those days which support your brand
26. 6. Maximise your best posts
o If you’ve created some content and it’s been well received then consider
reposting later on
o Not all your followers would have seen it first time and it’s quite acceptable to
repost things now and then.
27. 6. Maximise your best posts
o If you’ve posted something on Facebook and it’s
getting more likes than usual, then consider
paying to boost the post to more people
o This free post was performing well so we knew it
would be worth paying $10 to boost the post
o For just $10 we gained nearly 100 likes and a
reach of nearly 16,000
28. 7. Post at the
• Make sure you are posting at the
right time for your target
• Lunchtimes, evening and
weekends are often the best
time to reach people
• Don’t fall in to the trap of posting
at times that suit you
29. 8. Ask Questions
People love being asked for their opinion
Social media is a great platform to get
people to provide opinions and feedback
about your products and ideas
Consider caption competitions or polls
30. 9. Treat each platform differently
Create posts optimised for each platform
Avoid having your Facebook account
tweet for you – it doesn’t look great
If you are going to maintain a Twitter
page, it is best to treat is as an
independent platform; not a Facebook
Cyprus Tourism – showing what happens when
you try to tweet from Facebook
31. 10. Use More Images
Social media loves images. More images = more engagement
And…the tourism has the best images – so use them!
Try to include an image in EVERY single post
People scroll through their smart phones at high speed
You need to be creating posts that are ‘scroll-stoppers’
32. Thank you!
Bruce Martin, Ginger Juice Social Media