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Online marketing intensive
For yoga and wellbeing businesses
Held in Byron Bay, August 1, 2012

          http://YogaReach.com.au
      http://Facebook.com/YogaReach
        http://Twitter.com/YogaReach
       http://Youtube.com/YogaReach
People do not buy what you do
they buy why you do it.
~ Simon Sinek, ethnographer
What do you do?
What’s unique about you?
• You already have skills, talents and experiences that are
  valuable.
• You need to communicate clearly what is exciting
  about yourself that people want to tell others about.
  Something which is UNIQUE to you.

 What core ideas am I known for?
 What could be my flagship idea?
 What do people keep asking me about?
 What do people value in me?
 What benefits do I provide to others?
Your ideal client
•   is ready for what you have to offer.
•   makes a decision based on desire and not fear.
•   will benefit the most from what you’re offering.
•   values what you offer more than what it costs.
•   is willing to pay more than full price (see above).
•   shares similar values with you.
•   looks to you as an authority, expert, artist,
    visionary.
Content                    Distribution

Newsletters                Email marketing
Blog posts                 RSS feeds
Comments on social media   Twitter
Articles                   Article directories
E-Books                    Facebook
White Papers               Other ‘share’ sites
Videos                     Book-marking sites
To own your own factory
nowadays, you need:

– a computer
– internet connection
– a bright idea
– energy and passion

~ Key Person of Influence,
Daniel Priestley
Google’s Zero Moment of
Truth Report revealed that
the average shopper used
10.4 sources of information
to make a decision in 2011,
up from 5.3 sources in
2010

It doubled in a
year.
Those 10.4 sources range from TV
commercials and magazine articles,
to recommendations from friends
and family, to websites, ratings and
blogs.
If your business is built on relationships,
    make relationships your business.



                                                It costs
                                      5 or 6 times
                                             more
                                        to acquire new
                                clients than retain old
                                                 clients
                                    (Beyond Customer
                                         Service, Crisp)
Content curation: RSS Feeds
Content curation: Google alerts
Content curation: Facebook
Content curation: Twitter
Discount and I will love you right now.

   Inspire me with insights, ideas
        and personal service
     and I will love you forever.
Looks count
    Internet users take
     1/20 th of a second

to decide whether they like
   the look of a website
Google.com & Google.com.au power   87% of searches in Australia
(Feb 2010).

                             1 billion for the first time in May 2011.
Unique visitors to Google topped

Half of all searches are abandoned after the first page of results and
80% are abandoned after the second page.
Search engine optimisation helps you achieve high
page rankings.
Tips to improve your website bounce rate

1.   First impressions count: professional design
2.   Ensure your on-page content is relevant to your
     meta information
3.   Maintain top rankings for your business name
4.   Ensure your navigation is clear
5.   The larger your site, the more important it
     becomes to have a prominent search function on
     the site
6.   Ensure your web pages load quickly (dependent
     on your hosting, image optimisation, Flash or
     other slow-loading widgets)
The essentials of a good Google ranking

1. Search engine research to determine your target key
   phrases
2. Meta info written in line with research
3. Links to your site from websites that rank well for your
   target search phrases
4. Website regularly updated with quality content
5. Lower bounce rate
6. Relevant, enticing and engaging headings
The secret of gaining a good Google ranking

     Make your website visitors happy!

                    Google’s job is to give people the
                    info they seek – and quickly.

                    A low bounce rate combined with a
                    high ‘time on page’ tells Google
                    that your site has satisfied the
                    searcher’s query.
Every month, more than
250 million people
engage with Facebook on external
websites
March 2010 –
                Facebook’s overall web traffic
                surpassed Google for the first
                time.
                Google gets around 9.3%
                of all world wide web traffic,
                while Facebook gets just over
                7%.



11,131,000 Aus users
1. Optimise your Facebook page design




Cover image: 851px by 315px              App thumbnail images:
Profile image: 180px by 180px            111 by 74px.
2. Decide on your strategy
                             Jan–Mar:
                             increase fans

                             Apr–Jul:
                             competition for
                             email sign-ups

                             Aug–Nov: FB to
                             be my 2nd
                             largest website
                             referrer

                             * Give days a
                             theme (Monday
                             manifesto,
                             flexible Friday)*
3. Write a schedule of content
   Monday            Tuesday         Wednesday       Thursday            Friday



Monday            Repost an         Link to blog   Post an article   Entertaining
theme (such       image             post with      on yoga           content, such
as ‘Sankalpa:                       comment and                      as video
set your week                       image from
up right’)                          post

Post an article   Post an article   Repost an      Repost an         Ask a question
on yoga           on yoga           image          image


  Images are the #1           thing most shared on Facebook.

                      Wednesdays are the days
   when people are most likely to share content (AddThis.com)
4. Include an easy ‘call to action’
5. Think about the response you want
before you ask (& make it easy for people!)

   - Question of the day/poll of the day (one-word answers)
   - hot tip/quick tip
   - did you know?
   - guess the caption
   - fill in the blank
6. Tease people to entice them to click
7. Know what your audience finds fun
8. Ask for feedback on your business




a) Shows you care about your fans
b) Feedback can be invaluable and helps you test changes
   before you make them
c) Creates excitement and curiosity about upcoming events
   and changes.
9. Be original with your promotions


                   a) Try something
                      different

                   b) Get fans involved in
                      creating content for
                      your promotion

                   c) Keep the ask on par
                      with the prize
Why Joe works
1. It was created by BodyMindLife fans.
2. The competition entries were able to be used by
   BodyMindLife – in effect, their fans created their marketing
   materials.
3. The prize of a teacher training scholarship attracted people
   who were BodyMindLife’s target audience – people hugely
   enthusiastic about yoga who want to learn from
   BodyMindLife.
4. The effort required is perceived by entrants as less than the
   value of the prize.
5. The entries and momentum of the competition attracted
   other people to BodyMindLife through Facebook, Twitter,
   email newsletters, etc.

6. AND, Joe is funny, cute and relatable (“shut up hippie!”)
Top 10 Video Marketing Tips

1. Make it USEFUL and RELEVANT to your audience.
2. Avoid ambient sound and light your film well.
3. Keep it short, get to the point in under 5 mins or (better!)
   under 2 mins.
4. Edit in a clear beginning, middle and end (save surprise for
   the end). ‘Chunk’ or chapter delineate anything longer
   than 2 mins.
5. Avoid still images and cheesy music loops. Keep text
   graphics to a minimum.
6. Humour is valuable, but not essential.
7. Share your videos with bloggers and websites.
Email marketing – growing your database
1. Offer a smart incentive in return for an email sign-up
2. Make it mandatory for clients signing up online
3. Put your E-news sign-up on every page (top right)
4. Consider a pop-up window with your sign-up incentive
5. On your Facebook page
6. Manually collect – where people sit
7. In your email footer
8. In your E-News itself
9. At check-out
10.Networking events
11.Turn your incentive into an ad
Secret email supercharge: Auto-responders
“   Your CD has been gently taken from our CD Baby shelves with sterilized
contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in
the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he
put your CD into the best gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched
down the street to the post office where the entire town of Portland waved “Bon
Voyage!” to your package, on its way to you, in our private CD Baby jet on this
day, Friday, June 6th.

I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is
on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you
to come back to CDBABY.COM!!
Essential email elements
1. Subject line, subject line, subject line
2. Personalise your emails (‘Hello Bunny!’)
3. Use images (and use ‘image alt tags’)
4. Host your content on your website and link each newsletter item
5. Don’t forget your calls to action!
   (‘book now’, ‘call’, ‘read more’, ‘click here’)
6. Use an occasional plain text email for a targeted call to action
7. Don’t forget the essentials:
   * your full business address
   * your phone number
   * your email address
   * a ‘view in browser’ option
   * a directive (or three!)
   * an unsubscribe link
   * an ‘update your preferences’ link.
Why do you think people share?

• They like to be helpful to their friends/family

• They hope to give something of practical value
  today in the hope that you’ll return the favour
  tomorrow

• They have an incentive to do so, such as a prize

• They like to go ‘in the loop’ or ‘in the know’ to
  make them important. You can’t show off
  information without giving it away.
The importance of sharing (and caring)


                          “I can do things you
                          cannot, you can do
                          things I cannot;
                          together we can do
                          great things.”

                          Mother Teresa
@PopeBenedictXIV on Twitter
14,451 followers, 12 Tweets
Message BEFORE medium
          Keep your target client at the
          heart of all you do.

          Think “Yes, AND…” and “Yes,
          BUT” when seeking to add to
          debate.

          Remember, what’s the value at
          the center of my business?
Don’t get stuck on ONE MEDIUM

Cater your KEY MESSAGES to as many
different mediums as you can.
Get very clear on what it is that you are actually doing
for people regardless of what they are paying you for.

Once you have that in mind and on paper, change your
title.

Change the name of your service or the
packaging of your product. Make sure it
reflects what you are actually doing
because what you actually do is worth
so much more than what you think you
are doing right now.
~ Tara Gentile, The Art of Earning
Don’t opinion-surf


                     Don’t ask all
                     and sundry
                     for their
                     opinion.

                     Seek
                     opinions of
                     those who
                     you respect.
Review & Analyse
Every week

Every month

Every 3 months

Every 6 months

Every year
Ideas
   are worthless

Implementation
   is everything
http://YogaReach.com.au
http://Facebook.com/YogaReach
  http://Twitter.com/YogaReach
 http://Youtube.com/YogaReach

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Byron presentation

  • 1. Online marketing intensive For yoga and wellbeing businesses Held in Byron Bay, August 1, 2012 http://YogaReach.com.au http://Facebook.com/YogaReach http://Twitter.com/YogaReach http://Youtube.com/YogaReach
  • 2.
  • 3. People do not buy what you do they buy why you do it. ~ Simon Sinek, ethnographer
  • 5. What’s unique about you? • You already have skills, talents and experiences that are valuable. • You need to communicate clearly what is exciting about yourself that people want to tell others about. Something which is UNIQUE to you.  What core ideas am I known for?  What could be my flagship idea?  What do people keep asking me about?  What do people value in me?  What benefits do I provide to others?
  • 6. Your ideal client • is ready for what you have to offer. • makes a decision based on desire and not fear. • will benefit the most from what you’re offering. • values what you offer more than what it costs. • is willing to pay more than full price (see above). • shares similar values with you. • looks to you as an authority, expert, artist, visionary.
  • 7. Content Distribution Newsletters Email marketing Blog posts RSS feeds Comments on social media Twitter Articles Article directories E-Books Facebook White Papers Other ‘share’ sites Videos Book-marking sites
  • 8.
  • 9. To own your own factory nowadays, you need: – a computer – internet connection – a bright idea – energy and passion ~ Key Person of Influence, Daniel Priestley
  • 10. Google’s Zero Moment of Truth Report revealed that the average shopper used 10.4 sources of information to make a decision in 2011, up from 5.3 sources in 2010 It doubled in a year. Those 10.4 sources range from TV commercials and magazine articles, to recommendations from friends and family, to websites, ratings and blogs.
  • 11. If your business is built on relationships, make relationships your business. It costs 5 or 6 times more to acquire new clients than retain old clients (Beyond Customer Service, Crisp)
  • 16. Discount and I will love you right now. Inspire me with insights, ideas and personal service and I will love you forever.
  • 17. Looks count Internet users take 1/20 th of a second to decide whether they like the look of a website
  • 18. Google.com & Google.com.au power 87% of searches in Australia (Feb 2010). 1 billion for the first time in May 2011. Unique visitors to Google topped Half of all searches are abandoned after the first page of results and 80% are abandoned after the second page. Search engine optimisation helps you achieve high page rankings.
  • 19. Tips to improve your website bounce rate 1. First impressions count: professional design 2. Ensure your on-page content is relevant to your meta information 3. Maintain top rankings for your business name 4. Ensure your navigation is clear 5. The larger your site, the more important it becomes to have a prominent search function on the site 6. Ensure your web pages load quickly (dependent on your hosting, image optimisation, Flash or other slow-loading widgets)
  • 20.
  • 21.
  • 22. The essentials of a good Google ranking 1. Search engine research to determine your target key phrases 2. Meta info written in line with research 3. Links to your site from websites that rank well for your target search phrases 4. Website regularly updated with quality content 5. Lower bounce rate 6. Relevant, enticing and engaging headings
  • 23. The secret of gaining a good Google ranking Make your website visitors happy! Google’s job is to give people the info they seek – and quickly. A low bounce rate combined with a high ‘time on page’ tells Google that your site has satisfied the searcher’s query.
  • 24.
  • 25. Every month, more than 250 million people engage with Facebook on external websites
  • 26. March 2010 – Facebook’s overall web traffic surpassed Google for the first time. Google gets around 9.3% of all world wide web traffic, while Facebook gets just over 7%. 11,131,000 Aus users
  • 27. 1. Optimise your Facebook page design Cover image: 851px by 315px App thumbnail images: Profile image: 180px by 180px 111 by 74px.
  • 28. 2. Decide on your strategy Jan–Mar: increase fans Apr–Jul: competition for email sign-ups Aug–Nov: FB to be my 2nd largest website referrer * Give days a theme (Monday manifesto, flexible Friday)*
  • 29. 3. Write a schedule of content Monday Tuesday Wednesday Thursday Friday Monday Repost an Link to blog Post an article Entertaining theme (such image post with on yoga content, such as ‘Sankalpa: comment and as video set your week image from up right’) post Post an article Post an article Repost an Repost an Ask a question on yoga on yoga image image Images are the #1 thing most shared on Facebook. Wednesdays are the days when people are most likely to share content (AddThis.com)
  • 30. 4. Include an easy ‘call to action’
  • 31. 5. Think about the response you want before you ask (& make it easy for people!) - Question of the day/poll of the day (one-word answers) - hot tip/quick tip - did you know? - guess the caption - fill in the blank
  • 32. 6. Tease people to entice them to click
  • 33. 7. Know what your audience finds fun
  • 34. 8. Ask for feedback on your business a) Shows you care about your fans b) Feedback can be invaluable and helps you test changes before you make them c) Creates excitement and curiosity about upcoming events and changes.
  • 35. 9. Be original with your promotions a) Try something different b) Get fans involved in creating content for your promotion c) Keep the ask on par with the prize
  • 36.
  • 37.
  • 38. Why Joe works 1. It was created by BodyMindLife fans. 2. The competition entries were able to be used by BodyMindLife – in effect, their fans created their marketing materials. 3. The prize of a teacher training scholarship attracted people who were BodyMindLife’s target audience – people hugely enthusiastic about yoga who want to learn from BodyMindLife. 4. The effort required is perceived by entrants as less than the value of the prize. 5. The entries and momentum of the competition attracted other people to BodyMindLife through Facebook, Twitter, email newsletters, etc. 6. AND, Joe is funny, cute and relatable (“shut up hippie!”)
  • 39.
  • 40. Top 10 Video Marketing Tips 1. Make it USEFUL and RELEVANT to your audience. 2. Avoid ambient sound and light your film well. 3. Keep it short, get to the point in under 5 mins or (better!) under 2 mins. 4. Edit in a clear beginning, middle and end (save surprise for the end). ‘Chunk’ or chapter delineate anything longer than 2 mins. 5. Avoid still images and cheesy music loops. Keep text graphics to a minimum. 6. Humour is valuable, but not essential. 7. Share your videos with bloggers and websites.
  • 41. Email marketing – growing your database 1. Offer a smart incentive in return for an email sign-up 2. Make it mandatory for clients signing up online 3. Put your E-news sign-up on every page (top right) 4. Consider a pop-up window with your sign-up incentive 5. On your Facebook page 6. Manually collect – where people sit 7. In your email footer 8. In your E-News itself 9. At check-out 10.Networking events 11.Turn your incentive into an ad
  • 42.
  • 43.
  • 44. Secret email supercharge: Auto-responders “ Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the best gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved “Bon Voyage!” to your package, on its way to you, in our private CD Baby jet on this day, Friday, June 6th. I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!
  • 45. Essential email elements 1. Subject line, subject line, subject line 2. Personalise your emails (‘Hello Bunny!’) 3. Use images (and use ‘image alt tags’) 4. Host your content on your website and link each newsletter item 5. Don’t forget your calls to action! (‘book now’, ‘call’, ‘read more’, ‘click here’) 6. Use an occasional plain text email for a targeted call to action 7. Don’t forget the essentials: * your full business address * your phone number * your email address * a ‘view in browser’ option * a directive (or three!) * an unsubscribe link * an ‘update your preferences’ link.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50. Why do you think people share? • They like to be helpful to their friends/family • They hope to give something of practical value today in the hope that you’ll return the favour tomorrow • They have an incentive to do so, such as a prize • They like to go ‘in the loop’ or ‘in the know’ to make them important. You can’t show off information without giving it away.
  • 51. The importance of sharing (and caring) “I can do things you cannot, you can do things I cannot; together we can do great things.” Mother Teresa
  • 52. @PopeBenedictXIV on Twitter 14,451 followers, 12 Tweets
  • 53. Message BEFORE medium Keep your target client at the heart of all you do. Think “Yes, AND…” and “Yes, BUT” when seeking to add to debate. Remember, what’s the value at the center of my business?
  • 54. Don’t get stuck on ONE MEDIUM Cater your KEY MESSAGES to as many different mediums as you can.
  • 55. Get very clear on what it is that you are actually doing for people regardless of what they are paying you for. Once you have that in mind and on paper, change your title. Change the name of your service or the packaging of your product. Make sure it reflects what you are actually doing because what you actually do is worth so much more than what you think you are doing right now. ~ Tara Gentile, The Art of Earning
  • 56. Don’t opinion-surf Don’t ask all and sundry for their opinion. Seek opinions of those who you respect.
  • 57. Review & Analyse Every week Every month Every 3 months Every 6 months Every year
  • 58.
  • 59. Ideas are worthless Implementation is everything