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DESIGN WORKSHOP FEBRUARY 22/23 GEORGIA TECH




               ACCESSIBLE

           VOTING
            TECHNOLOGY INITIATIVE




       WORKBOOK
                                              1
Agenda
                                                     Day 1 February 22

                                    8:00-8:30 AM     Registration

                                    8:30-9:00 AM     Welcome, Introductions and Project Overview
                                                     Breakfast

                                    9:00-9:30 AM     Team Introductions

                                    9:30-10:30 AM    Brainstorming Session

                                    10:30-10:45 AM   Break

                                    10:45-12:00 PM   Brainstorming Session Continued

                                    12:00-1:15 PM    Lunch, Concept Selection and
                                                     Concept Organization (Students)
                                                     Lunch

                                    1:15-2:15 PM     Development Session

                                    2:15-3:15 PM     Concept Presentation Session

                                    3:15-3:30 PM     Break

                                    3:30-5:00 PM     Evaluation Session


                                                     Day 2 February 23

                                    8:00-8:30 AM     Posters Pinup
                                                     Breakfast

                                    8:30-9:00 AM     Team Presentations Rehearsal
ACCESSIBLE VOTING TECHNOLOGY




                                    9:00-10:00 AM    Team Presentations

                                    10:00-10:45 AM   Implementation Analysis Session

                                    10:45-11:00 AM   Break

                                    11:00-12:00 PM   Refinement Session

                                    12:00-12:45 PM   Lunch

                                    12:45-1:15 PM    Final Posters Pinup

                                    1:15-1:45 PM     Final Presentations

         2                          1:45-2:00PM      Closing Remarks
bringing about new solutions
       to make the voting process
     more accessible for every citizen




             Organized by Daniel Castro, Jon Sanford,
Whitney Quesenbery, Karen Milchus and Claudia Rebola 3
Sponsored by




                               About This Program
                               Everyone has the right to vote. But Americans        The Accessible Voting Technology Initiative is
                               with disabilities face many obstacles to             working to:
                               participating in elections–from registering
                               to vote to casting their ballot. Our goal is to      Understand the barriers and facilitators to
                               change that.                                         voting for people with disabilities

                               The Accessible Voting Technology Initiative is       Identify gaps where current technology fails
                               working to understand the barriers voters with       to fill user needs and where new solutions can
                               disabilities face and identify new solutions that    have the most impact
                               will have a real impact.
                                                                                    Work to integrate these changes into the
ACCESSIBLE VOTING TECHNOLOGY




                               In the first phase of this 3-year project, we will   current election environment.
                               start by researching the current challenges for
                               accessible elections. Our consortium partners        This project will address the needs of voters
                               will research the barriers to participation,         with different types of disabilities, including
                               review current election technologies, identify       individuals with:
                               innovative assistive technologies, and gather
                               other requirements from working directly             Sensory disability (blindness, low vision,
                               with people with disabilities and advocacy           hearing loss, and deafness)
                               organizations.
                                                                                    Cognitive and intellectual disability
           As we explore new solutions, we will hold
           design workshops, collaborate with university                            Mobility and dexterity disability
           faculty and students, and host an Open
           Innovation Challenge that invites new ideas                              Communication and language-related disability
           from engineers, designers, technologists and
         4 advocates in an open forum.                                              Disabilities common among older adults.
participatory workshops
                         designed to gather input, insights
                              and ideas from stakeholders




We are holding two workshops in early 2012        After brainstorming barriers and solutions, the
to gather input, insights and ideas from          workshop participants will work together to
stakeholders. Our accessible voting workshops     develop new concepts to improve elections.
focus on the design of voting equipment,          The ideas will be documented, shared with the
pre-election and on-site information, polling     participants, and used to guide other efforts of
space, and absentee ballots to make the voting    the Accessible Voting Technology Initiative.
experience more accessible to people with
disabilities.                                     The participants at this workshop represent
                                                  a broad spectrum of experiences and
This is the second of two workshops to gather     viewpoints.
input, insights and ideas from a diverse group
of people with a stake in accessible elections.   People with disabilities and accessibility
                                                  advocates
The goals for this workshop are to:
                                                  Election officials
Gather a broad view of accessibility needs and
desires                                           Voting technology experts

Look for opportunities for voting technology      Designers and researchers from technology,
redesign and enhancements                         interaction, information, graphics, architecture
                                                  and other design fields
Help stakeholder groups collaborate to find a
common understanding



                                                                                                     5
sketch
                                               discuss
                                    communicate often
                                                   ask
                                     don’t discard wild
                                                 ideas
                                         keep focused
                               Your Role
                               You have been invited to form part of a creative
                               team to bring about new solutions to make the
                               entire voting process more accessible to every
                               citizen.
ACCESSIBLE VOTING TECHNOLOGY




                               We have designed this workshop with
                               different activities with the hope to help you
                               best achieve the goals. It is highly important
                               to keep an open mind, positive thinking and
                               enthusiasm as well as being focused on the
                               tasks, especially respecting the allocated times
                               for each of them.

                               We thank you in advance for helping us with
                               our project!




         6
day 1
sessions
           7
Team Introductions

                                                                 30 minutes      9:00 - 9:30
1 Meet your
  team
                                                       2 Introduce pre
                                                         with your
                                                                   yourself

                                                            assignment
                                                            sheets




                               Instructions:

                               • Meet your team 9:00 AM.

                               • You can locate your team by looking at the
                               team organization chart on the next page.

                               • Use the homework assignment sheets to
                               introduce yourself.

                               • Each person will have 5 minutes to share
                               something about themselves, a problem they
                               see in the accessibility of elections, and an
                               idea they have for making elections accessible.
ACCESSIBLE VOTING TECHNOLOGY




         8
Team 1                                             Team 2
Ravinia Room                                       Ravinia Room
Preparing to Vote                                  Voting in Person
Voter registration, locations of polling places,   Voting at polling places and vote centers
sample ballots and information
                                                   David Becker
Jacquelyn Callanen                                 Yvonne Cai
Jeremy Epstein                                     Alyssa Fieo
Candice Hays                                       Fran Harris
Jonathan Knoll                                     Nahla Osman
Yilin Liu                                          Rex Pace
Brian Newby                                        Kelsey Ruger
Jorge Palacio                                      Aimee Smith
Chris Thomson                                      Margo Waters
Chi-Ser Tran




Team 3                                             Team 4
Chastain Room                                      Chastain Room
Voting Remotely                                    Marking the Ballot
Absentee voting and UOCAVA, ballot delivery        Layout and instructions for print, screen, audio
and return
                                                   Michael Barnes
Steve Booth                                        Jim Dickson
Dana Chisnell                                      Christopher Fletcher
William Faulkner                                   Jenny Greeve
Kamanzi Kalisa                                     Tina Lee
Sharon Laskowski                                   Clayton Lewis
Ben Lippincott                                     Dean Logan
Amir Tayyebi Moghaddam                             Kevin Shin
Mike Paciello                                      Sarah Swierenga
Tammy Patrick
Delores Scott
                                                                                                      9
Brainstorming Session

                                                                                                  1 hour            9:30 - 10:30 AM


1 Develop a
  design goal
                                                         2 Generate 12
                                                           concepts
                                                              One concept             Use the 7 rules of brainstorming from OpenIDEO
                                                              per letter size paper




                               Now it’s time to come up with ways to
                               improve the voting experience. We’ll do that
                               in a brainstorming activity. Brainstorming
                               combines a relaxed, informal approach to
                               problem-solving that will help you break out of
                               traditional patterns of thinking. It’s a time to try
                               out ideas that might seem a bit crazy at first,
                               but might actually be very feasible or spark still
                               more ideas. This activity will help your team
                               bring the diverse experiences of the group’s
                               members into play during problem solving.

                               The objective of this session is to generate as
                               many ideas as possible, fregardless of how
                               practical you consider them to be. Therefore,          at each table.
                               you should try to be enthusiastic, unbiased
ACCESSIBLE VOTING TECHNOLOGY




                               and non judgmental! Imagine design solutions           • You can sketch your idea: don’t worry about
                               without regard to policy, cost, technology,            how they look as the important thing is to
                               security or operational constraints. You will          let the ideas flow; or you can let the design
                               have ample time tomorrow to worry about                students sketch out the ideas you comes up
                               these issues.                                          with.

                               Instructions:                                          At the end of this session you will have:

                               • Develop a design goal based on the problems          • Developed a design goal.
                               addressed during team introductions.
                                                                                      • Created more than 12 ideas that can
                               • Generate concepts from the ideas presented           contribute to a solution for the voting
                               during team introductions.                             experience.

                               • Go around the table and share your ideas.            After this session, you will have a
10
                               • Sketch one idea per letter size paper provided       15 minute break.
Defer judgment

                                       Encourage wild ideas

                                       Build on the ideas of others

                                       Stay focused on the topic
Rules for Brainstorming
                                       One conversation at a time

                                       Create rich images

                                       Go for quantity




Your notes and ideas
 Design Goal Example:

 “Simplicity: operation of the interface
 should be simple. Users should not have
 to learn how to use the interface. Users
 should not be presented with complex and
 unnecessary information.”




                                                                      11
Brainstorming Session Continued

                               1 hour 15 minutes                                                                10:45 - 12:00 PM


1 Categorize
  concepts
                                                        2 Develop more
                                                          focused
                                                             concepts              Use the concept generation guide
                                                             in split team


                               The objective of this session is to narrow
                               the focus of our solutions and develop the
                               concepts in more detail. First, group all of your
                               concepts into categories according to area,
                               focus, components or details. Once categories
                                                                                           1               2             3
                               are set, your team will need to subdivide into
                               two groups and develop refined concepts from
                               a chosen category.

                               Instructions:

                               • Group concepts into at least 3 categories
                               based on similarity.

                               • Label each category.
                                                                                   At the end of this session you will have:
ACCESSIBLE VOTING TECHNOLOGY




                               • Split the team into two groups.
                                                                                   • Subdivided concepts into at least three
                               • Each group will have a designer.                  categories.

                               • Choose a category to develop.                     • Developed a detailed concept.

                               • Develop more concepts by combining ideas/         After this session, you will have a
                               concepts and detailing it.                          30 minute lunch break.
                               • You can sketch your idea: don’t worry about
                               how they look as the important thing is to
                               let the ideas flow; or you can let the design
                               students sketch out the ideas you comes up
                               with.

12
Concept Generation Guide
What are the effective current voting processes   What if I swap this for that and see what
that I can build on?                              happens?

What would happen if I modify the process in      How can I substitute the place or time?
some way?
                                                  What part of the product or service could I
What are the issues of current voting             change to make it more accessible? And in
technologies that I can improve?                  exchange for what?

What can I substitute to make an improvement?     What happens if I warp or exaggerate a feature
                                                  or component?
What if I were to change the characteristics of
a component of a voting technology to make it
more accessible?




Your notes and ideas




                                                                                                   13
Lunch

                               1 hour 15 minutes                                    12:00 - 1:15 PM


1                              Select
                               the best
                                                       2 Place stickers
                                                         on up to three
                               concepts                     concepts in each
                                                            breakout group


                               During lunch, the design students will be busy
                               finalizing sketches from the previous session
                               and pinning them up around the room.

                               Now you have a chance to see all of the ideas
                               that each of the different teams produced. At
                               this point, you will need to select the ideas that
                               you think should be developed further during
                               this workshop.

                               Instructions:

                               • Use the twelve stickers attached in your
                               badge.

                               • Go around the room and select the ideas
ACCESSIBLE VOTING TECHNOLOGY




                               that you think are the best for improving the
                               accessibility of elections.

                               • You can select up to three concepts in each
                               group, but no more than one sticker per
                               concept.




14
Blue badges
                      switch teams




Before we start the next session, let’s mix up
the teams.

If your badge has a blue background behind
your name, you will change your table. For
example, if you were working on table 1 (and
subtables), you will move to table 2.

Each team should still end up with 6-8 people at
the table, so if there are 7 members at the table
when you get there, please choose another
group.

Say “Hi” to your new team members.




                                                    15
Development Session

                                                                                               1 hour                 1:15 - 2:15 PM


1 Select two 2 Refine concepts 3 Test concepts
  top concepts in split team
                                                                                   Use the concept refinement guide




                               Now, it’s time to choose concepts to further
                               develop. Take 15 minute to discuss your
                               options and make a decision. Your team will
                               select two concepts. You should consider the
                               concepts that got the most stickers, but you are
                               not obligated to choose them. However, each
                               concept must have at least two champions
                               who are willing to advocate for the concept
                               and continue work on its development. If any
                               concept does not have two champions, then
                               an alternative concept should be selected for
                               which there are two champions.

                               After selecting the concept, your team will split
                               into two groups to further develop and refine
                               the concepts.
                                                                                   Review Criteria:
ACCESSIBLE VOTING TECHNOLOGY




                               Instructions:
                                                                                   1. Consideration in Selecting
                               • Select top two concepts.
                                                                                   Concepts:
                               • Split into two groups, one designer per group.
                                                                                          Accessibility
                               • Develop concepts using the review criteria.
                                                                                          Flexibility
                               As a reminder, during this activity, and all
                               the activities in the workshop, the students               Usability (including equitability,
                               at your table will help visualize/sketch your              simplicity, intuitiveness, perceptibility,
                               conversations.                                             level of effort, tolerance for error)

   At the end of this activity, you will have                                             Security and Auditability
16 created:
   • Two developed concepts.                                                              Affordability and Robustness
2. Concept Refinement Guide                         3. Personas
    Who is able to use the product or service?          Work through each of the following scenarios
                                                        to test the refined concept:
    How can the product be used by more people
    with varied abilities?                              Tasha is a woman in her 30’s who runs her own business.
                                                        She has been blind since birth. She employs a “reader”
                                                        who reads print materials to her. However, she uses a
    How would those users operate the product or        computer independently and prefers that method for
    service?                                            accessing information.

    What if I did it the other way round?               George is a retiree who has MS that affects his memory
                                                        and his mobility. He uses a cane and can’t stand for long
                                                        periods at a time. Because of his memory problems, he
    What if I reverse the order it is done or the way   needs to bring notes with him to the polling station about
    it is used? How would I achieve the opposite        how he is going to vote. He is very concerned about
    effect?                                             voting privacy -- he misses the privacy of the old designs
                                                        with the curtain.

    How can the functions of the product or             Angela has quadriplegia from a spinal cord injury. She
    service be more enjoyable?                          can move her arms somewhat, but is not able to grip
                                                        items or point. She uses a typing stick, held on to her
    What are the aspects that I can change to make      hand with a splint, when she wants to hit keys on a
                                                        computer keyboard. Angela uses a power wheelchair
    the experience of using the product or service      and has a service dog. Due to the height of her chair, she
    more appealing?                                     frequently bumps her knees when she tries to pull up to
                                                        work surfaces. She often feels rushed when voting.
    What are the aesthetical preferences of the
                                                        Minjun (pronounced Min-Joon) has vision loss, including
    users that I can incorporate?
                                                        being color blind. As a recent immigrant to the U.S.,
                                                        English is Minjun’s second language. Although he can
                                                        remember who the candidates are from seeing them on
                                                        TV, he has problems reading their names.

                                                        Charlie has autism. He is high-functioning and is able to
                                                        read well. However, he is uncomfortable in crowds and
                                                        in unfamiliar situations, and he is sensitive to loud noises.
                                                        He also tends to persevere when doing some tasks, and it
                                                        is difficult to get him to move on to the next activity.




    Concept Presentation Session
1   Teams
    regroup
                           2 Two refined
                             concepts
                                 presented                       1 hour                   2:15 - 3:15 PM

    Each group will present the concept developed       Instructions:
    and lead a short discussion with their team.
    The goal of this session is to learn about how      • You have 30 minutes for your group
    to solve problems to make the concept more          presentation.
    accessible.
                                                        After this session, you will have a
                                                                                                                        17
                                                        15 minute break.
Evaluation Session

                                                                        1 1/2 hour                               3:30 - 5:00 PM

                               Evaluate the
                               strengths and
                               weaknesses of
                               concepts


                               Before we start the next session, let’s mix up
                               the teams.
                                                                                                           Red badges
                                                                                                           switch teams
                               If your badge has a red background behind
                               your name, you will change your table. For
                               example, if you were working on table 1, you
                               will move to table 2.

                               Each team should still end up with 6-7 people at
                               the table, so if there are 7 members at the table
                               when you get there, please choose another
                               group.

                               Say “Hi” to your new team members.

                               The task of this session is to conduct an
ACCESSIBLE VOTING TECHNOLOGY




                               accessability evaluation on the concepts
                               from the previous session. You will use the
                               worksheet questions in the next page to further
                               refine your concepts and understand the
                               strengths and weaknesses from a universal
                               design perspective.

                               Instructions:

                               • Use the worksheet and questions on the next
                               page.
                                                                                   At the end of this session you will have created:
                               • Write down the strengths and weaknesses           • One collective worksheet per concept.
                               of the concepts according to each of the
                               Principles of Universal Design.                     This is the last session
18                                                                                 of the day.
Weaknesses                        Strengths
                       What could you improve in your    What advantages does your concept
                       concept? What should you avoid?   have?

Does this concept
segregate or
stigmatize the user?

Can this concept be
effectively used in
varied ways?

Can this concept
be used with either
the right or left
side (hand or foot)
alone?

Can this concept
be used at different
paces (e.g. quickly
or slowly)?

Is this concept
as simple and
straightforward as
it can be?

Are the most
important features
of the concept the
most obvious?

Can this concept
be used without
hearing and vision?

Can this concept be
used with a user’s
assistive devices?

Does this concept
prevents the user
from commiting
errors?

Can this product
be used without
causing fatigue?

Can all important
elements of the
concept be reached
from any position?




                                                                                             19
Day 1 Completed




                               After 5
                               Please rest and enjoy your evening in Atlanta.
                               We will have an informal decompressing at
                               the hotel bar where groups going to the same
                               restaurants can get together.

                               Overnight, the design students will develop a
                               poster to represent your work for the day.

                               See you at breakfast tomorrow where you will
                               have a chance to review all of the posters.
ACCESSIBLE VOTING TECHNOLOGY




20
day 2
sessions
           21
Team Presentations Preparation

                                                                                  1/2 hour     8:30 - 9:00 AM




                               Each team will have time to prepare for
                               a presentation to the whole group. The
                                                                                  Question 1
                               presentation preparation will take place during
                               breakfast.

                               Instructions:

                               • Develop 5 questions to ask the audience          Question 2
                               in order to get feedback about your team
                               presentation. The questions should cover both
                               the pure design aspects of the concepts as
                               well as those practical constraints that you did
                               not consider yesterday.

                               • Rehearse the presentation.                       Question 3
ACCESSIBLE VOTING TECHNOLOGY




                               You can use this page to write down the
                               questions and answers, which you will use
                               during presentations.


                                                                                  Question 4




                                                                                  Question 5

22
Team Presentations

                                                        1 hour      9:00 - 10:00 AM

 5 minute presentation
 5 questions to audience
 15 minutes max per team



 Each team will present the concept developed
 yesterday and lead a short discussion.
                                                    Answers notes
 Instructions:

 • You have 5 minutes for your team
 presentation.

 • The team will then pose 5 questions and
 collect feedback from the whole group.

 You can use this page to write down the
 answers, which you will use in the next session.

 Before we start the next session, let’s mix up
 the teams again. If your badge has a yellow
 background behind your name, you can choose
 to work with another team for the rest of the
 workshop. Again, remember that each table is
 limited to 6-8 participants.




                         Yellow badges
                         switch teams


                                                                                      23
Implementation Session

                                                                 45 minutes                                 10:00 - 10:45 AM


1 Categorize
  feedback
                                                       2 Discuss
                                                         opportunities
                                                            and threats         Use opportunity and threats worksheet
                                                            for each
                                                            concept

                               Say “Hi” to your new team members. As a          • Complete the opportunities and threats
                               reminder, each team should still end up with     worksheet for your concepts based on
                               6-8 people at the table.                         practical constraints (e.g, cost, operational
                                                                                issues, technological limitations, security) that
                               Now, it’s time to evaluate your concepts based   you did not consider yesterday.
                               on the practical considerations so you can
                               select one of the concepts to continue work      As always, the design students will help you
                               on. How can you improve the design?              make your conversations tangible by writing
                               Did the answers to your questions spark any      down the scenarios and sketching stories.
                               new ideas?
                               Are there ideas from yesterday that weren’t      At the end of this session you will have:
                               selected that you can bring into this concept?
                                                                                • One collective worksheet for each concept.
                               This session is a chance to refine and improve
                               this concept. Does it need to be broader? Or
                               does it need to be more focused? Or do you       After this session, you will have a
                                                                                15 minute break.
ACCESSIBLE VOTING TECHNOLOGY




                               need to think about what happens when you
                               create scenarios for different personas? We
                               will answer these questions by looking at the
                               opportunities and threats for implementation
                               of concepts based on current policies and
                               practices.

                               Instructions:

                               • Review the feedback from presentations.

                               • Categorize feedback from the viewpoint
                               of practical constraints (e.g, policies and
                               practices).

24
Practical     Opportunities                     Threats
Constraints   What good opportunities can you
              spot in your concept?
                                                What obstacles do you face with your
                                                concept?
Example:
Cost




                                                                                       25
Refinement Session

                                                                                          1 hour          11:00 - 12:00 PM
                                                                                  Green badges
                               Produce                                             switch teams
                               4 new
                               concepts         Use personas to refine concepts
                                                and create new alternatives




                               Say “Hi” to your new team members. As a
                               reminder, each team should still end up with
                                                                                  Personas
                               6-7 people at the table.
                                                                                  Maria is a retiree who has cerebral palsy
                                                                                  that affects her mobility and her dexterity.
                               Now, it’s time to refine concepts and create
                                                                                  She uses a scooter and has limited fine
                               new alternatives. This session is a chance to
                                                                                  motor control. As a result, she has difficulty
                               think about more implementable yet creative
                                                                                  reaching and grasping objects as well as
                               concepts.
                                                                                  using interfaces that have small buttons or
                                                                                  controls.
                               Instructions:
                                                                                  Michael is a retiree with a significant
                               • Review worksheet from previous session.
                                                                                  hearing loss. He uses hearing aids and
                                                                                  can lip read if he is within a few feet of the
                               • Develop four new alternatives of your
                                                                                  speaker and the lighting is good.
                               concept.
                                                                                  Amy is a single working mother who needs
ACCESSIBLE VOTING TECHNOLOGY




                               • Use the personas identified in this page to
                                                                                  to pick up her 1 year old daughter at the
                               help you think about new concepts.
                                                                                  daycare center before going to the poll to
                                                                                  vote. The child is quite active and tends to
                               • Place the new designs in the provided poster.
                                                                                  wander off in public places. To make sure
                                                                                  that her daughter does not wander off, Amy
                               As always, the design students will help you
                                                                                  will have to hold her in her arms while she is
                               make your conversations tangible by writing
                                                                                  voting.
                               down the scenarios and sketching stories.
                                                                                  Tyler is a college student who has a
                               At the end of this session you will have:
                                                                                  condition that has resulted in blindness
                                                                                  since he was a child, and more recently,
                               • One poster of new concepts.
                                                                                  mobility and fine motor issues that
                                                                                  resemble arthritis. He can operate controls
                                                                                  and buttons if they aren’t too small or too
                               After this session, you will have a
                                                                                  stiff. At home, he uses a computer with
26                             45 minute lunch break.                             speech capability.
Refined concept 1   Refined concept 2




Refined concept 3   Refined concept 4




                                        27
Final Poster Pinup

                                                                  30 minutes              12:45 - 1:15 PM

                               Poster pinup
                               To end the day, each team will pinup their final
                               poster. You should walk around and explore all
                               participant’s work. And don’t forget to provide
                               feedback to all groups. Once again, designers
                               are around to help you visualize any of your
                               feedback.

                               After final remarks, we will close the workshop.

                               We thank you very much for all your work
                                                                                  Notes
                               designing the next generation of elections that
                               are accessible for all.
ACCESSIBLE VOTING TECHNOLOGY




28
Final Presentations

                           30 minutes             1:15 - 1:45 PM

 5 minute presentation
 Each team will present their work again. Each
 group will have 5 minute to present to the
 whole audience. You should encourage the
 audience to provide you with feedback on the
 poster after presentations. Each poster will
 have space allocated for written feedback from
 all participants.




 1:45 - 2:00 PM
 Closing remarks


                                                  end              29
Visualization Participants




                               William Faulkner               Jorge Palacio
                               Email: wfaulkner06@yahoo.com   Email: palacio.jorge@gmail.com



                               Tina Lee                       Amir Tayyebi Moghaddam
                               Email: tinalee0105@gmail.com   Email:amir.tayyebi.m@gmail.com



                               Yilin Liu                      Kevin Shin
                               Email: yliu451@gatech.edu      Email: yshin32@gatech.edu


                                                              Aimee Smith
ACCESSIBLE VOTING TECHNOLOGY




                               Nahla Osman
                                                              Email: aimee.macray@gatech.edu
                               Email: nosman3@gatech.edu




30
Project Director




Daniel Castro
Accessible Voting Technology Initiative,
Information Technology & Innovation
Foundation
Email: dcastro@itif.org
Daniel Castro is the project director and
principal investigator of the Accessible
Voting Technology Initiative, and a senior
analyst at the Information Technology and
Innovation Foundation (ITIF), a non-profit
think tank in Washington, DC. His research
focuses on information policy, including issues
such as data privacy, intellectual property,
e-government, accessibility, and security.
Before joining ITIF, Mr. Castro worked as an
IT analyst at the Government Accountability
Office (GAO) where he audited IT security and
management controls at various government
agencies. He has a B.S. in Foreign Service
from Georgetown University and an M.S.
in Information Security Technology and
Management from Carnegie Mellon University.
URL: http://www.itif.org




                                                  31
Organizers




                               Karen Milchus                                   Whitney Quesenbery
                               Center for Assistive Technology &               Accessible Voting Technology Initiative Project
                               Environmental Access, Georgia Tech.             Coordinator
                               490 Tenth St. NW, Atlanta, GA 30318             Email: whitneyq@wqusability.com
                               Email: karen.milchus@coa.gatech.edu             Whitney works as a user experience researcher
                               Karen Milchus is a senior research engineer     and plain language expert for organizations
                               at Georgia Tech’s Center for Assistive          such as the National Cancer Institute, IEEE and
                               Technology and Environmental Access             the Open University. A founder of the Usability
                               (CATEA), where she has been working for the     in Civic Life project, she leads projects for
                               past seventeen years. When not reminding        election officials and advocates to improve the
                               people to make their travel arrangements        usability of ballots and other election materials.
                               for accessible voting technology workshops,     She served on the EAC Technical Guidelines
                               she serves as the PI and Co-Director of the     Development Committee, developing the VVSG
                               Rehabilitation Engineering Research Center      2005 and Version 1.1. She is a co-author of
                               on Workplace Accommodations (Work RERC).        the Brennan Center Better Ballots report, and
ACCESSIBLE VOTING TECHNOLOGY




                               She specializes in identifying and providing    has worked on usability and design projects in
                               vocational and educational accommodations       Minnesota (absentee ballot instructions), New
                               to adults and youth with disabilities, with a   York (error messages), and training and ballot
                               particular focus on computer-based solutions.   testing in several states. She also served on the
                               Ms. Milchus has provided assistive technology   Access Board’s advisory committee to refresh
                               services for state vocational rehabilitation    the “Section 508” accessibility regulations,
                               agencies in Georgia and Wisconsin. She is       as President of the Usability Professionals
                               also Vice-Chair of RESNA’s Special Interest     Association and on the board of the Center for
                               Group (SIG) on Accommodations.                  Plain Language. She is the author of two books,
                                                                               Storytelling for User Experience and Global
                                                                               UX: Design and research in a connected world.
                                                                               URL: http://elections.itif.org



32
Claudia Rébola                                    Jon Sanford
Assistant Professor, School of Industrial         Director, Center for Assistive Technology &
Design, Georgia Institute of Technology           Environmental Access, Georgia Tech.
Email: crw@gatech.edu                             Email: jon.sanford@coa.gatech.edu
Claudia Rébola is an Assistant Professor in       Jon Sanford is an Associate Professor in
the School of Industrial Design at Georgia        the School of Industrial Design at Georgia
Institute of Technology. She is director of       Tech where he is the Director of the Center
the Design And Technologies for Healthy           for Assistive Technology and Environmental
Aging (DATHA) and head of the D-Matters           Access (CATEA). He is also a Research
Studio Lab housed at the Center for Assistive     Architect at the Rehabilitation Research and
Technologies and Environmental Access             Development Center at the Atlanta Veterans
(CATEA). Her interests are in application areas   Affairs Medical Center. Mr. Sanford has
tailored to healthy aging with an emphasis on     been actively involved in research, teaching
humanizing technology by design, empowering       and practice for over 25 years and is well-
users and celebrating the value of simplicity     recognized for his expertise in universal
and tangibility in user-product interactions.     design, accessible design and assistive
Her focus is on interactive intergenerational     technologies. He was one of the authors of
design, communication technologies and aging      the Principles of Universal Design and teaches
with special emphasis on exercising inclusive     courses in both universal design and design for
design, tangible interfaces/physical computing,   healthy aging in the community. His research
and participatory design methods.                 spans the design of products and spaces,
                                                  such as housing, including the effectiveness
                                                  of home modifications for aging in place;
                                                  public facilities including seating is stadiums
                                                  and theaters; and community settings where
                                                  he has focused on environmental barriers to
                                                  community mobility.



                                                                                                    33
Open Innovation Challenge
                               http://www.openideo.com/
                               open/voting/brief.html




                               After this workshop, please consider joining
                               our Open Innovation Challenge.
                                                                                   Join the challenge
                               We’ve challenged a community of over 20,000         Start with the challenge brief and learn how
                               creative thinkers, designers, engineers and         the process works. Then, take on one of the
                               problem solvers committed to working for            five missions and post your inspiration for
                               social good to put their heads together to          the community. In the coming weeks, we
                               answer the question, “How might we design an        will use these inspirations to create, refine,
                               accessible election experience for everyone?”       and evaluate concepts for projects that can
                                                                                   improve the election experience.
                               The challenge launched on January 24, and will
                               run until winners are announced on March 28.        Spread the word
                               The purpose of the challenge is to generate
                                                                                   You can follow the challenge and share
                               ideas to improve the accessibility of elections
                                                                                   the news with your network on Twitter and
                               and allow more people with disabilities to
                                                                                   Facebook:
ACCESSIBLE VOTING TECHNOLOGY




                               engage in civic life. Some of the winning ideas
                               may be carried forward by the Accessible
                                                                                   • Use the hashtag #oi_vote
                               Voting Technology Initiative. Participants in the
                               challenge will also be encouraged to apply for
                                                                                   • Follow @accessiblevote and @OpenIDEO
                               grant funds in the spring of 2012.

                               The challenge will be conducted using               Challenge partners
                               OpenIDEO, a collaborative online environment
                               that allows everyone, from election officials       IDEO (www.ideo.com), a design and innovation
                               to accessibility advocates, to participate in       firm, developed OpenIDEO (www.openideo.
                               the design process. Through sharing and             com) and will run the Accessible Voting
                               collaboration, good ideas can gain momentum.        Innovation Challenge.



34
Notes




        35
36
     ACCESSIBLE VOTING TECHNOLOGY



                                    Notes
Notes




        37
ACCESSIBLE VOTING TECHNOLOGY



                               Notes
http://elections.itif.org   39

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Accessible Elections Design Workshop

  • 1. DESIGN WORKSHOP FEBRUARY 22/23 GEORGIA TECH ACCESSIBLE VOTING TECHNOLOGY INITIATIVE WORKBOOK 1
  • 2. Agenda Day 1 February 22 8:00-8:30 AM Registration 8:30-9:00 AM Welcome, Introductions and Project Overview Breakfast 9:00-9:30 AM Team Introductions 9:30-10:30 AM Brainstorming Session 10:30-10:45 AM Break 10:45-12:00 PM Brainstorming Session Continued 12:00-1:15 PM Lunch, Concept Selection and Concept Organization (Students) Lunch 1:15-2:15 PM Development Session 2:15-3:15 PM Concept Presentation Session 3:15-3:30 PM Break 3:30-5:00 PM Evaluation Session Day 2 February 23 8:00-8:30 AM Posters Pinup Breakfast 8:30-9:00 AM Team Presentations Rehearsal ACCESSIBLE VOTING TECHNOLOGY 9:00-10:00 AM Team Presentations 10:00-10:45 AM Implementation Analysis Session 10:45-11:00 AM Break 11:00-12:00 PM Refinement Session 12:00-12:45 PM Lunch 12:45-1:15 PM Final Posters Pinup 1:15-1:45 PM Final Presentations 2 1:45-2:00PM Closing Remarks
  • 3. bringing about new solutions to make the voting process more accessible for every citizen Organized by Daniel Castro, Jon Sanford, Whitney Quesenbery, Karen Milchus and Claudia Rebola 3
  • 4. Sponsored by About This Program Everyone has the right to vote. But Americans The Accessible Voting Technology Initiative is with disabilities face many obstacles to working to: participating in elections–from registering to vote to casting their ballot. Our goal is to Understand the barriers and facilitators to change that. voting for people with disabilities The Accessible Voting Technology Initiative is Identify gaps where current technology fails working to understand the barriers voters with to fill user needs and where new solutions can disabilities face and identify new solutions that have the most impact will have a real impact. Work to integrate these changes into the ACCESSIBLE VOTING TECHNOLOGY In the first phase of this 3-year project, we will current election environment. start by researching the current challenges for accessible elections. Our consortium partners This project will address the needs of voters will research the barriers to participation, with different types of disabilities, including review current election technologies, identify individuals with: innovative assistive technologies, and gather other requirements from working directly Sensory disability (blindness, low vision, with people with disabilities and advocacy hearing loss, and deafness) organizations. Cognitive and intellectual disability As we explore new solutions, we will hold design workshops, collaborate with university Mobility and dexterity disability faculty and students, and host an Open Innovation Challenge that invites new ideas Communication and language-related disability from engineers, designers, technologists and 4 advocates in an open forum. Disabilities common among older adults.
  • 5. participatory workshops designed to gather input, insights and ideas from stakeholders We are holding two workshops in early 2012 After brainstorming barriers and solutions, the to gather input, insights and ideas from workshop participants will work together to stakeholders. Our accessible voting workshops develop new concepts to improve elections. focus on the design of voting equipment, The ideas will be documented, shared with the pre-election and on-site information, polling participants, and used to guide other efforts of space, and absentee ballots to make the voting the Accessible Voting Technology Initiative. experience more accessible to people with disabilities. The participants at this workshop represent a broad spectrum of experiences and This is the second of two workshops to gather viewpoints. input, insights and ideas from a diverse group of people with a stake in accessible elections. People with disabilities and accessibility advocates The goals for this workshop are to: Election officials Gather a broad view of accessibility needs and desires Voting technology experts Look for opportunities for voting technology Designers and researchers from technology, redesign and enhancements interaction, information, graphics, architecture and other design fields Help stakeholder groups collaborate to find a common understanding 5
  • 6. sketch discuss communicate often ask don’t discard wild ideas keep focused Your Role You have been invited to form part of a creative team to bring about new solutions to make the entire voting process more accessible to every citizen. ACCESSIBLE VOTING TECHNOLOGY We have designed this workshop with different activities with the hope to help you best achieve the goals. It is highly important to keep an open mind, positive thinking and enthusiasm as well as being focused on the tasks, especially respecting the allocated times for each of them. We thank you in advance for helping us with our project! 6
  • 8. Team Introductions 30 minutes 9:00 - 9:30 1 Meet your team 2 Introduce pre with your yourself assignment sheets Instructions: • Meet your team 9:00 AM. • You can locate your team by looking at the team organization chart on the next page. • Use the homework assignment sheets to introduce yourself. • Each person will have 5 minutes to share something about themselves, a problem they see in the accessibility of elections, and an idea they have for making elections accessible. ACCESSIBLE VOTING TECHNOLOGY 8
  • 9. Team 1 Team 2 Ravinia Room Ravinia Room Preparing to Vote Voting in Person Voter registration, locations of polling places, Voting at polling places and vote centers sample ballots and information David Becker Jacquelyn Callanen Yvonne Cai Jeremy Epstein Alyssa Fieo Candice Hays Fran Harris Jonathan Knoll Nahla Osman Yilin Liu Rex Pace Brian Newby Kelsey Ruger Jorge Palacio Aimee Smith Chris Thomson Margo Waters Chi-Ser Tran Team 3 Team 4 Chastain Room Chastain Room Voting Remotely Marking the Ballot Absentee voting and UOCAVA, ballot delivery Layout and instructions for print, screen, audio and return Michael Barnes Steve Booth Jim Dickson Dana Chisnell Christopher Fletcher William Faulkner Jenny Greeve Kamanzi Kalisa Tina Lee Sharon Laskowski Clayton Lewis Ben Lippincott Dean Logan Amir Tayyebi Moghaddam Kevin Shin Mike Paciello Sarah Swierenga Tammy Patrick Delores Scott 9
  • 10. Brainstorming Session 1 hour 9:30 - 10:30 AM 1 Develop a design goal 2 Generate 12 concepts One concept Use the 7 rules of brainstorming from OpenIDEO per letter size paper Now it’s time to come up with ways to improve the voting experience. We’ll do that in a brainstorming activity. Brainstorming combines a relaxed, informal approach to problem-solving that will help you break out of traditional patterns of thinking. It’s a time to try out ideas that might seem a bit crazy at first, but might actually be very feasible or spark still more ideas. This activity will help your team bring the diverse experiences of the group’s members into play during problem solving. The objective of this session is to generate as many ideas as possible, fregardless of how practical you consider them to be. Therefore, at each table. you should try to be enthusiastic, unbiased ACCESSIBLE VOTING TECHNOLOGY and non judgmental! Imagine design solutions • You can sketch your idea: don’t worry about without regard to policy, cost, technology, how they look as the important thing is to security or operational constraints. You will let the ideas flow; or you can let the design have ample time tomorrow to worry about students sketch out the ideas you comes up these issues. with. Instructions: At the end of this session you will have: • Develop a design goal based on the problems • Developed a design goal. addressed during team introductions. • Created more than 12 ideas that can • Generate concepts from the ideas presented contribute to a solution for the voting during team introductions. experience. • Go around the table and share your ideas. After this session, you will have a 10 • Sketch one idea per letter size paper provided 15 minute break.
  • 11. Defer judgment Encourage wild ideas Build on the ideas of others Stay focused on the topic Rules for Brainstorming One conversation at a time Create rich images Go for quantity Your notes and ideas Design Goal Example: “Simplicity: operation of the interface should be simple. Users should not have to learn how to use the interface. Users should not be presented with complex and unnecessary information.” 11
  • 12. Brainstorming Session Continued 1 hour 15 minutes 10:45 - 12:00 PM 1 Categorize concepts 2 Develop more focused concepts Use the concept generation guide in split team The objective of this session is to narrow the focus of our solutions and develop the concepts in more detail. First, group all of your concepts into categories according to area, focus, components or details. Once categories 1 2 3 are set, your team will need to subdivide into two groups and develop refined concepts from a chosen category. Instructions: • Group concepts into at least 3 categories based on similarity. • Label each category. At the end of this session you will have: ACCESSIBLE VOTING TECHNOLOGY • Split the team into two groups. • Subdivided concepts into at least three • Each group will have a designer. categories. • Choose a category to develop. • Developed a detailed concept. • Develop more concepts by combining ideas/ After this session, you will have a concepts and detailing it. 30 minute lunch break. • You can sketch your idea: don’t worry about how they look as the important thing is to let the ideas flow; or you can let the design students sketch out the ideas you comes up with. 12
  • 13. Concept Generation Guide What are the effective current voting processes What if I swap this for that and see what that I can build on? happens? What would happen if I modify the process in How can I substitute the place or time? some way? What part of the product or service could I What are the issues of current voting change to make it more accessible? And in technologies that I can improve? exchange for what? What can I substitute to make an improvement? What happens if I warp or exaggerate a feature or component? What if I were to change the characteristics of a component of a voting technology to make it more accessible? Your notes and ideas 13
  • 14. Lunch 1 hour 15 minutes 12:00 - 1:15 PM 1 Select the best 2 Place stickers on up to three concepts concepts in each breakout group During lunch, the design students will be busy finalizing sketches from the previous session and pinning them up around the room. Now you have a chance to see all of the ideas that each of the different teams produced. At this point, you will need to select the ideas that you think should be developed further during this workshop. Instructions: • Use the twelve stickers attached in your badge. • Go around the room and select the ideas ACCESSIBLE VOTING TECHNOLOGY that you think are the best for improving the accessibility of elections. • You can select up to three concepts in each group, but no more than one sticker per concept. 14
  • 15. Blue badges switch teams Before we start the next session, let’s mix up the teams. If your badge has a blue background behind your name, you will change your table. For example, if you were working on table 1 (and subtables), you will move to table 2. Each team should still end up with 6-8 people at the table, so if there are 7 members at the table when you get there, please choose another group. Say “Hi” to your new team members. 15
  • 16. Development Session 1 hour 1:15 - 2:15 PM 1 Select two 2 Refine concepts 3 Test concepts top concepts in split team Use the concept refinement guide Now, it’s time to choose concepts to further develop. Take 15 minute to discuss your options and make a decision. Your team will select two concepts. You should consider the concepts that got the most stickers, but you are not obligated to choose them. However, each concept must have at least two champions who are willing to advocate for the concept and continue work on its development. If any concept does not have two champions, then an alternative concept should be selected for which there are two champions. After selecting the concept, your team will split into two groups to further develop and refine the concepts. Review Criteria: ACCESSIBLE VOTING TECHNOLOGY Instructions: 1. Consideration in Selecting • Select top two concepts. Concepts: • Split into two groups, one designer per group. Accessibility • Develop concepts using the review criteria. Flexibility As a reminder, during this activity, and all the activities in the workshop, the students Usability (including equitability, at your table will help visualize/sketch your simplicity, intuitiveness, perceptibility, conversations. level of effort, tolerance for error) At the end of this activity, you will have Security and Auditability 16 created: • Two developed concepts. Affordability and Robustness
  • 17. 2. Concept Refinement Guide 3. Personas Who is able to use the product or service? Work through each of the following scenarios to test the refined concept: How can the product be used by more people with varied abilities? Tasha is a woman in her 30’s who runs her own business. She has been blind since birth. She employs a “reader” who reads print materials to her. However, she uses a How would those users operate the product or computer independently and prefers that method for service? accessing information. What if I did it the other way round? George is a retiree who has MS that affects his memory and his mobility. He uses a cane and can’t stand for long periods at a time. Because of his memory problems, he What if I reverse the order it is done or the way needs to bring notes with him to the polling station about it is used? How would I achieve the opposite how he is going to vote. He is very concerned about effect? voting privacy -- he misses the privacy of the old designs with the curtain. How can the functions of the product or Angela has quadriplegia from a spinal cord injury. She service be more enjoyable? can move her arms somewhat, but is not able to grip items or point. She uses a typing stick, held on to her What are the aspects that I can change to make hand with a splint, when she wants to hit keys on a computer keyboard. Angela uses a power wheelchair the experience of using the product or service and has a service dog. Due to the height of her chair, she more appealing? frequently bumps her knees when she tries to pull up to work surfaces. She often feels rushed when voting. What are the aesthetical preferences of the Minjun (pronounced Min-Joon) has vision loss, including users that I can incorporate? being color blind. As a recent immigrant to the U.S., English is Minjun’s second language. Although he can remember who the candidates are from seeing them on TV, he has problems reading their names. Charlie has autism. He is high-functioning and is able to read well. However, he is uncomfortable in crowds and in unfamiliar situations, and he is sensitive to loud noises. He also tends to persevere when doing some tasks, and it is difficult to get him to move on to the next activity. Concept Presentation Session 1 Teams regroup 2 Two refined concepts presented 1 hour 2:15 - 3:15 PM Each group will present the concept developed Instructions: and lead a short discussion with their team. The goal of this session is to learn about how • You have 30 minutes for your group to solve problems to make the concept more presentation. accessible. After this session, you will have a 17 15 minute break.
  • 18. Evaluation Session 1 1/2 hour 3:30 - 5:00 PM Evaluate the strengths and weaknesses of concepts Before we start the next session, let’s mix up the teams. Red badges switch teams If your badge has a red background behind your name, you will change your table. For example, if you were working on table 1, you will move to table 2. Each team should still end up with 6-7 people at the table, so if there are 7 members at the table when you get there, please choose another group. Say “Hi” to your new team members. The task of this session is to conduct an ACCESSIBLE VOTING TECHNOLOGY accessability evaluation on the concepts from the previous session. You will use the worksheet questions in the next page to further refine your concepts and understand the strengths and weaknesses from a universal design perspective. Instructions: • Use the worksheet and questions on the next page. At the end of this session you will have created: • Write down the strengths and weaknesses • One collective worksheet per concept. of the concepts according to each of the Principles of Universal Design. This is the last session 18 of the day.
  • 19. Weaknesses Strengths What could you improve in your What advantages does your concept concept? What should you avoid? have? Does this concept segregate or stigmatize the user? Can this concept be effectively used in varied ways? Can this concept be used with either the right or left side (hand or foot) alone? Can this concept be used at different paces (e.g. quickly or slowly)? Is this concept as simple and straightforward as it can be? Are the most important features of the concept the most obvious? Can this concept be used without hearing and vision? Can this concept be used with a user’s assistive devices? Does this concept prevents the user from commiting errors? Can this product be used without causing fatigue? Can all important elements of the concept be reached from any position? 19
  • 20. Day 1 Completed After 5 Please rest and enjoy your evening in Atlanta. We will have an informal decompressing at the hotel bar where groups going to the same restaurants can get together. Overnight, the design students will develop a poster to represent your work for the day. See you at breakfast tomorrow where you will have a chance to review all of the posters. ACCESSIBLE VOTING TECHNOLOGY 20
  • 22. Team Presentations Preparation 1/2 hour 8:30 - 9:00 AM Each team will have time to prepare for a presentation to the whole group. The Question 1 presentation preparation will take place during breakfast. Instructions: • Develop 5 questions to ask the audience Question 2 in order to get feedback about your team presentation. The questions should cover both the pure design aspects of the concepts as well as those practical constraints that you did not consider yesterday. • Rehearse the presentation. Question 3 ACCESSIBLE VOTING TECHNOLOGY You can use this page to write down the questions and answers, which you will use during presentations. Question 4 Question 5 22
  • 23. Team Presentations 1 hour 9:00 - 10:00 AM 5 minute presentation 5 questions to audience 15 minutes max per team Each team will present the concept developed yesterday and lead a short discussion. Answers notes Instructions: • You have 5 minutes for your team presentation. • The team will then pose 5 questions and collect feedback from the whole group. You can use this page to write down the answers, which you will use in the next session. Before we start the next session, let’s mix up the teams again. If your badge has a yellow background behind your name, you can choose to work with another team for the rest of the workshop. Again, remember that each table is limited to 6-8 participants. Yellow badges switch teams 23
  • 24. Implementation Session 45 minutes 10:00 - 10:45 AM 1 Categorize feedback 2 Discuss opportunities and threats Use opportunity and threats worksheet for each concept Say “Hi” to your new team members. As a • Complete the opportunities and threats reminder, each team should still end up with worksheet for your concepts based on 6-8 people at the table. practical constraints (e.g, cost, operational issues, technological limitations, security) that Now, it’s time to evaluate your concepts based you did not consider yesterday. on the practical considerations so you can select one of the concepts to continue work As always, the design students will help you on. How can you improve the design? make your conversations tangible by writing Did the answers to your questions spark any down the scenarios and sketching stories. new ideas? Are there ideas from yesterday that weren’t At the end of this session you will have: selected that you can bring into this concept? • One collective worksheet for each concept. This session is a chance to refine and improve this concept. Does it need to be broader? Or does it need to be more focused? Or do you After this session, you will have a 15 minute break. ACCESSIBLE VOTING TECHNOLOGY need to think about what happens when you create scenarios for different personas? We will answer these questions by looking at the opportunities and threats for implementation of concepts based on current policies and practices. Instructions: • Review the feedback from presentations. • Categorize feedback from the viewpoint of practical constraints (e.g, policies and practices). 24
  • 25. Practical Opportunities Threats Constraints What good opportunities can you spot in your concept? What obstacles do you face with your concept? Example: Cost 25
  • 26. Refinement Session 1 hour 11:00 - 12:00 PM Green badges Produce switch teams 4 new concepts Use personas to refine concepts and create new alternatives Say “Hi” to your new team members. As a reminder, each team should still end up with Personas 6-7 people at the table. Maria is a retiree who has cerebral palsy that affects her mobility and her dexterity. Now, it’s time to refine concepts and create She uses a scooter and has limited fine new alternatives. This session is a chance to motor control. As a result, she has difficulty think about more implementable yet creative reaching and grasping objects as well as concepts. using interfaces that have small buttons or controls. Instructions: Michael is a retiree with a significant • Review worksheet from previous session. hearing loss. He uses hearing aids and can lip read if he is within a few feet of the • Develop four new alternatives of your speaker and the lighting is good. concept. Amy is a single working mother who needs ACCESSIBLE VOTING TECHNOLOGY • Use the personas identified in this page to to pick up her 1 year old daughter at the help you think about new concepts. daycare center before going to the poll to vote. The child is quite active and tends to • Place the new designs in the provided poster. wander off in public places. To make sure that her daughter does not wander off, Amy As always, the design students will help you will have to hold her in her arms while she is make your conversations tangible by writing voting. down the scenarios and sketching stories. Tyler is a college student who has a At the end of this session you will have: condition that has resulted in blindness since he was a child, and more recently, • One poster of new concepts. mobility and fine motor issues that resemble arthritis. He can operate controls and buttons if they aren’t too small or too After this session, you will have a stiff. At home, he uses a computer with 26 45 minute lunch break. speech capability.
  • 27. Refined concept 1 Refined concept 2 Refined concept 3 Refined concept 4 27
  • 28. Final Poster Pinup 30 minutes 12:45 - 1:15 PM Poster pinup To end the day, each team will pinup their final poster. You should walk around and explore all participant’s work. And don’t forget to provide feedback to all groups. Once again, designers are around to help you visualize any of your feedback. After final remarks, we will close the workshop. We thank you very much for all your work Notes designing the next generation of elections that are accessible for all. ACCESSIBLE VOTING TECHNOLOGY 28
  • 29. Final Presentations 30 minutes 1:15 - 1:45 PM 5 minute presentation Each team will present their work again. Each group will have 5 minute to present to the whole audience. You should encourage the audience to provide you with feedback on the poster after presentations. Each poster will have space allocated for written feedback from all participants. 1:45 - 2:00 PM Closing remarks end 29
  • 30. Visualization Participants William Faulkner Jorge Palacio Email: wfaulkner06@yahoo.com Email: palacio.jorge@gmail.com Tina Lee Amir Tayyebi Moghaddam Email: tinalee0105@gmail.com Email:amir.tayyebi.m@gmail.com Yilin Liu Kevin Shin Email: yliu451@gatech.edu Email: yshin32@gatech.edu Aimee Smith ACCESSIBLE VOTING TECHNOLOGY Nahla Osman Email: aimee.macray@gatech.edu Email: nosman3@gatech.edu 30
  • 31. Project Director Daniel Castro Accessible Voting Technology Initiative, Information Technology & Innovation Foundation Email: dcastro@itif.org Daniel Castro is the project director and principal investigator of the Accessible Voting Technology Initiative, and a senior analyst at the Information Technology and Innovation Foundation (ITIF), a non-profit think tank in Washington, DC. His research focuses on information policy, including issues such as data privacy, intellectual property, e-government, accessibility, and security. Before joining ITIF, Mr. Castro worked as an IT analyst at the Government Accountability Office (GAO) where he audited IT security and management controls at various government agencies. He has a B.S. in Foreign Service from Georgetown University and an M.S. in Information Security Technology and Management from Carnegie Mellon University. URL: http://www.itif.org 31
  • 32. Organizers Karen Milchus Whitney Quesenbery Center for Assistive Technology & Accessible Voting Technology Initiative Project Environmental Access, Georgia Tech. Coordinator 490 Tenth St. NW, Atlanta, GA 30318 Email: whitneyq@wqusability.com Email: karen.milchus@coa.gatech.edu Whitney works as a user experience researcher Karen Milchus is a senior research engineer and plain language expert for organizations at Georgia Tech’s Center for Assistive such as the National Cancer Institute, IEEE and Technology and Environmental Access the Open University. A founder of the Usability (CATEA), where she has been working for the in Civic Life project, she leads projects for past seventeen years. When not reminding election officials and advocates to improve the people to make their travel arrangements usability of ballots and other election materials. for accessible voting technology workshops, She served on the EAC Technical Guidelines she serves as the PI and Co-Director of the Development Committee, developing the VVSG Rehabilitation Engineering Research Center 2005 and Version 1.1. She is a co-author of on Workplace Accommodations (Work RERC). the Brennan Center Better Ballots report, and ACCESSIBLE VOTING TECHNOLOGY She specializes in identifying and providing has worked on usability and design projects in vocational and educational accommodations Minnesota (absentee ballot instructions), New to adults and youth with disabilities, with a York (error messages), and training and ballot particular focus on computer-based solutions. testing in several states. She also served on the Ms. Milchus has provided assistive technology Access Board’s advisory committee to refresh services for state vocational rehabilitation the “Section 508” accessibility regulations, agencies in Georgia and Wisconsin. She is as President of the Usability Professionals also Vice-Chair of RESNA’s Special Interest Association and on the board of the Center for Group (SIG) on Accommodations. Plain Language. She is the author of two books, Storytelling for User Experience and Global UX: Design and research in a connected world. URL: http://elections.itif.org 32
  • 33. Claudia Rébola Jon Sanford Assistant Professor, School of Industrial Director, Center for Assistive Technology & Design, Georgia Institute of Technology Environmental Access, Georgia Tech. Email: crw@gatech.edu Email: jon.sanford@coa.gatech.edu Claudia Rébola is an Assistant Professor in Jon Sanford is an Associate Professor in the School of Industrial Design at Georgia the School of Industrial Design at Georgia Institute of Technology. She is director of Tech where he is the Director of the Center the Design And Technologies for Healthy for Assistive Technology and Environmental Aging (DATHA) and head of the D-Matters Access (CATEA). He is also a Research Studio Lab housed at the Center for Assistive Architect at the Rehabilitation Research and Technologies and Environmental Access Development Center at the Atlanta Veterans (CATEA). Her interests are in application areas Affairs Medical Center. Mr. Sanford has tailored to healthy aging with an emphasis on been actively involved in research, teaching humanizing technology by design, empowering and practice for over 25 years and is well- users and celebrating the value of simplicity recognized for his expertise in universal and tangibility in user-product interactions. design, accessible design and assistive Her focus is on interactive intergenerational technologies. He was one of the authors of design, communication technologies and aging the Principles of Universal Design and teaches with special emphasis on exercising inclusive courses in both universal design and design for design, tangible interfaces/physical computing, healthy aging in the community. His research and participatory design methods. spans the design of products and spaces, such as housing, including the effectiveness of home modifications for aging in place; public facilities including seating is stadiums and theaters; and community settings where he has focused on environmental barriers to community mobility. 33
  • 34. Open Innovation Challenge http://www.openideo.com/ open/voting/brief.html After this workshop, please consider joining our Open Innovation Challenge. Join the challenge We’ve challenged a community of over 20,000 Start with the challenge brief and learn how creative thinkers, designers, engineers and the process works. Then, take on one of the problem solvers committed to working for five missions and post your inspiration for social good to put their heads together to the community. In the coming weeks, we answer the question, “How might we design an will use these inspirations to create, refine, accessible election experience for everyone?” and evaluate concepts for projects that can improve the election experience. The challenge launched on January 24, and will run until winners are announced on March 28. Spread the word The purpose of the challenge is to generate You can follow the challenge and share ideas to improve the accessibility of elections the news with your network on Twitter and and allow more people with disabilities to Facebook: ACCESSIBLE VOTING TECHNOLOGY engage in civic life. Some of the winning ideas may be carried forward by the Accessible • Use the hashtag #oi_vote Voting Technology Initiative. Participants in the challenge will also be encouraged to apply for • Follow @accessiblevote and @OpenIDEO grant funds in the spring of 2012. The challenge will be conducted using Challenge partners OpenIDEO, a collaborative online environment that allows everyone, from election officials IDEO (www.ideo.com), a design and innovation to accessibility advocates, to participate in firm, developed OpenIDEO (www.openideo. the design process. Through sharing and com) and will run the Accessible Voting collaboration, good ideas can gain momentum. Innovation Challenge. 34
  • 35. Notes 35
  • 36. 36 ACCESSIBLE VOTING TECHNOLOGY Notes
  • 37. Notes 37