2. TWEE PERSPECTIEVEN
demystifying of the
concept of experience
business/ societal
perspective
by exploring new
forms of value creation
BA
experience
perspective
5. we buy access for reflective
environments…..
THE DELAYED TIME( CORNELIS)
6. to experience the authentic …….
to break out our day today world…..
to search for meaning & purpose…
THE DELAYED TIME
7. Experience is a continuous, interactive process of doing
and undergoing, of action and reflection, of cause and
effect. That is meaningful to the individual in different
contexts of his life. An experience causes an individual
to change his perspective on the world and / or himself
DIFFERENCE BETWEEN ERLEBNIS & ERFAHRUNG
(1) sensory (2) emotionally
erlebnis erfahrung
(3) wonder (4) meaning
An immediate, relatively isolated event with a complex
of emotions that leave an impression and represent a
certain value for the individual within the
context of a specific situation.
day to day Xp transformative Xp
8. you are in the business of facilitating
meaningfull & transformative
experiences
WHAT BUSINESS ARE IN?
9. #1 Travelling has become a primairy need
Access to other cultures and behaviours
Experiencing authenticity
To break out day to day experiences
To experience your purpose in life
Any place, any time, everywhere
#2
#3
#5
#4
BASIC NEEDS
#6
10. #1 the world is broken wide open
zsunami of mobility & tourisme
nearly zero based cost travel & self directed
monetary value becomes social value
technology is enabling & democratising society
#2
#3
#5
#4
FROM SCARCITY TO ABUNDANCE
11. STRUCTURAL CHANGES IN SOCIETY
Simultaneously on macro and micro level, there
is a shift from hierarchical to horizontal value structure
economical
philosophical
sociological
technological
€
CENTRE FOR
THE
EXPERIENCE
ECONOMY
13. sociological
self actualisationexperience explore meaning& purpose
economic
impetus
captivating
idea
prospertity & modernity
NOW
manufacturing drivenmarketing brand drivenpeople/network drivenresponsible business
20’s90’s80’s
14. technological
internet of things
cyber physical systems that monitor
digitalisation
uberi-fication
across other services
artificial intelligence
singularity
17. The coordinates of a new economy are being
formed. Individuals become creators of
meaningful value, businesses are forced to
humanise & rethink their purpose and future.
CENTRE FOR
THE
EXPERIENCE
ECONOMY
PERSONAL VALUES
ARE CHANGING
BUSINESS VALUES
ARE CHANGING
!
25. “ED BREUREN | STADSHOTEL WOERDEN
Create a place where everybody can do
what he wants to do. Eat, drink, read,
sleep, shop, taste, work… everything , any
time, any place.
26. E
Quality & consistency of
experience technologies
Strategy &
vision
Experienced Value
Culture & competences
fundamenteel leadership
High performance org
business model
5 STEPS OF VALUE CREATION A MODUS OPERANDI
A
BC
E
D