1. Recruitment and Retention Strategies Practical Tips for Hiring and Retaining The Right People for Your Business Lizzy Boots

2. Employees Represent Key assets of the business Major cost of the business Get your recruitment right! Getting it wrong is costly Keeping it wrong is even more costly!

3. Simple Steps to Hiring Right Have a plan Identify / clarify the job to be done Job Description Advertise Respond to all applicants Initial screening - telephone Face to face interviews Selection of successful candidate Job offer Induction and training

4. Advertising the Role Create the Job Description before writing the advertisement Advertisement should state: Position title & Status Skills and qualifications required Salary range Location of work Position Brief (responsibility & specific duties)

5. Screening Applicants Review resumes against selection criteria Select candidates for telephone screening Tone and manner Availability and restrictions Travel options and journey time Salary expectations! Ability to start Match to selection criteria

6. The Interview Application Form Stress free environment Outline the role and the skills required Ask the right questions to get the right answers Be upfront about the role, the work and the environment Discuss the good, the bad and the ugly!

8. Basic Questions Tell me about yourself…. Where are you currently working? Why do you want to leave? Describe your ideal job What skills and knowledge will you bring to our company? What training course would you most like to attend? Behavioural based questions Holidays planned for the next 6 – 12 months? Where do you see yourself in 3 – 5 years? Notice required?

10. How do they rate on the smile factor…..?

11. Positive self esteem and self image?

12. Get feedback from the team

14. Restate the role title, status and base salary

15. Discuss and agree on start date

16. Advise that a written offer will be emailed

18. Retaining Employees Keep your team motivated and engaged Conduct an Employee Health Check Communicate – Praise – Give Feedback

19. Retaining Employees MANAGE EXPECTATIONS Hold regular Appraisals / Reviews Provide a career path / ongoing training Counsel poor performers Know when to “Let Go” Use Exit Interviews to track trends

20. Retaining Employees And remember…….. SHIFT HAPPENS!

21. Dismissal Document! Document! Document! Probationary Period Small Business – Best Practice Guidelines Warnings (oral and written) Notice period or payment in lieu of notice Beware - Constructive dismissal Beware - Harsh, unjust & unfair

27. Top 12 Interview Questions 1. What do you know about our company? 2. What motivates you to work in this industry? 3. Who would give you your best reference and why? 4. Who would give you your worst reference and why?

28. Top 12 Interview Questions 5. What have you done to generate more income for your company? 6. What have you done to save costs for your company? 7. Walk me through your progression in your current job, leading to what you currently do now on a day-to-day basis.

29. Top 12 Interview Questions 8. Describe a problem you encountered at your current company and tell me how you solved it. (Use an actual example not a generalisation of how you treat problems) 9. Where do you see yourself in 3 – 5 years?

30. Top 12 Interview Questions 10. What other background or experience have you had that would be useful to our company? 11. Why do you want this job? 12. Why should we hire you over our other shortlisted candidates?