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Confidential + Proprietary
I Win with Google
Dani Burlacu
May 3rd, 2017
Confidential & Proprietary
Quick Game - Please Stand Up!
2
Which was more Googled in the UK in 2016?
Confidential & Proprietary 3
OR
Confidential & Proprietary 4
OR
Confidential & Proprietary 5
OR
Confidential & Proprietary 6
OR
Confidential & Proprietary 7
OR
Confidential & Proprietary 8
Most Googled TV show globally in 2016?
Nokia 3310
20132010
% of Google searches on mobile
2015
Papal Conclave
Vatican Square
2005
Papal Conclave
Vatican Square
2013
Confidential & Proprietary
Papal Conclave
Vatican Square
2013
US Presidential
Election
2016
We no longer go online. We live online.
Internet Population
Global Population
2016
3.5 BN
7.4 BN
2021
8 BN
*
> 7 BN
8 BN
I The internet is borderless and more people are connecting
64% are using
search engines
via smartphones
at least weekly
…making it crucial for businesses to think mobile.
Search is mobile
Source: The Connected Consumer Survey 2015
Mobile spans all age groups
Source: The Connected Consumer Survey 2015
per day
At bus stop, listen
to new music playlist
8:30am
Buy new tote to
take to Coachella
11:15am
Browse festival
styles on YouTube
7:15pm
On bus, check email
for sales this weekend
5:29pm
At lunch, play Scrabble
while waiting in line
1:33pm
Use flashlight app to
find dropped earring
11:09pm
Use maps to get
directions to
Creole food truck
1:13pm
At work, book
Coachella tickets
11:36am
Wake up and
read news online
6:50am On the bus, read articles
about Coachella
8:42am
150x
What are the main pillars for mobile performance & success
WorksLooks Speed
2 31
53%
abandon if a
site takes >3 sec
to load¹
47%
expect a page
to load in <2 sec²
52%
say fast load time
is important to
brand loyalty²
Google Confidential and Proprietary
How fast is fast?
Faster Sites Lead to Better Conversions
2% slower = 2% fewer searches/user 100ms faster = 1% more revenue
7s > 5s
4s > 2s
+24%
+4%
+2%
15s > 7s
+30% conversions
37%
44%
12%
4%
39%
22%
22%
9%
Our media consumption habits have changed
… Yet the
investment is not
following
GOOGLE
SEARCH VOLUME
BY HOUR
12am 4am 8am 12pm 4pm 8pm 12am
Mobile
Desktop/Tablet
SearchVolume
GOOGLE
SEARCH VOLUME
BY HOUR
12am 4am 8am 12pm 4pm 8pm 12am
SearchVolume
This is
the same
user.
consumer moments create
relevant signals
Google Confidential and Proprietary
I-want-to-know
moments
66%
of smartphone users turn
to their phones to look up
something they saw in a
TV commercial
53%
of online video viewers
watch online video to be
inspired or entertained
YouTube is the
#1
platform 18-34 year-olds
choose to explore their
passions
I-want-to-watch
what-I’m-into
moments
65%
of online consumers
look up more information
online now versus a
few years ago
I-want-to-go
moments
82%
of smartphone users use a
search engine when
looking for a local business
I-want-to-do
moments
100M+
hours of “how-to” content
have been watched on
YouTube so far this year
I-want-to-buy
moments
29%
increase in mobile
conversion rates in
the past year
2X
increase in “near me”
search interest in the
past year
91%
of smartphone users turn
to their phones for ideas
while doing a task
82%
of smartphone users
consult their phones
while in a store deciding
what to buy
I Increase in ‘near me’ searches
Source: Google Trends 2016
Be There
Be Useful
Be Quick
Connect the Dots
I Succeeding in a micro-moments world
You get a shot at your
competitor's customers
Many consumers aren’t
brand committed
Being there drives
brand awareness
Be There
Showing up gets your brand in the game to be
chosen, not just seen
Showing up in
mobile search ad
results can
increase unaided
brand awareness
by an impressive
6.9 percentage
points, or 46%
of smartphone users
have discovered a
new company or
product when
conducting a search
on their smartphones
smartphone users have
purchased from a company
or brand other than the one
they were seeking because
of information provided in
the moment they needed it
of consumers say that regularly
getting useful information from an
advertiser is the most important
attribute when selecting a brand
of smartphone users have bought
from a brand other than their
intended one because the
information provided was useful
of smartphone users say they're more
likely to buy from companies who
customize mobile information to their
location
Without utility in the moment, not only will
consumers move on, they actually might not ever
come back
Be Useful
of smartphone users will immediately
switch to another site or app if it’s too
clumsy or slow
of customers will abandon a site
that takes over 3 seconds to load
Dissatisfied visitors will never
return to a website where
problems have occurred
If speed thrills, friction kills
Be Quick
53%
of consumers do
research before
entering a store
of people say they use
multiple screens for
everyday activities, such
as booking a hotel or
shopping for electronics
of smartphone users
turn to their devices
to help them make a
product decision
when in stores
Digital drives people
in store
Mobile is the new
shopping assistant
People purchase across
screens
Micro-moments have fragmented the
consumer journey
Connect the Dots
I Agenda
Your Short Description Here
In the past five years, foot traffic
in retail stores has declined by
57%, but the value of every visit
has nearly tripled
Searches for “near me”
In doubled 2015
Mobile’s share of online
retail purchases is 26%
1. ShopperTrak 2015 holiday, US retail sales; 2. Mastercard Spendpulse 2010-2015, US retail sales; 3. Google Trends, Search for "near me", U.S., 2015 vs 2014
4. Google Analytics, retailer aggregated data, across GB, DE, FR, global March 2016
57%
3x
2x 26%
User Queries increase significantly at weekends, across key verticals.
Source: Google Trends, Date Range: May 1st, 2016 - June 30th, Categories for UK.
There is more traffic on Google.co.uk at weekends and bank holidays, than any other day in the
month.
*Source: Hitwise, Date Range: May 1st, 2016 - May 31st, Google UK total pageviews.
high purchase intent
All weekend spikes
Source: Google Trends, Date Range: May 1st, 2016 - June 30th, Queries for UK.
Our spike lasts an extra day!
30th May
BH
Source: Google Trends, Date Range: May 1st, 2016 - June 30th, Queries for UK.
peak at 9pm
Source: Think with Google - Dayparting Micro Moments
& Google Internal Data
Spot the opportunity?
Confidential & Proprietary
Video will account for
69%of all online data traffic by
2017
Confidential & Proprietary6-14 15-24 18-25 25-34 35-44 45-54 55+
42%
95% 100% 100% 98% 93%
81%
% reach of online UK population
Source: comScore Media Metrix, July 15
Everyone is watching
Confidential & ProprietaryConfidential & Proprietary
50%
YouTube
watch time is
Mobile
Source: KPCB: Internet Trends 2014 – Code Conference, May 2014; Google internal data
Google confidential | Do not distribute
Google Confidential and ProprietarySource: Behavioral Lift Research with Millward Brown Digital, January 2014
Google confidential | Do not distribute
Source: Behavioral Lift Research with Millward Brown Digital, January 2014
74%lift in website
visits
76%lift in relevant web
searches
3Xlift in YouTube
searches
CHOICE IS A GAME CHANGER
Proprietary + Confidential

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Win With Google

  • 1. Confidential + Proprietary I Win with Google Dani Burlacu May 3rd, 2017
  • 2. Confidential & Proprietary Quick Game - Please Stand Up! 2 Which was more Googled in the UK in 2016?
  • 8. Confidential & Proprietary 8 Most Googled TV show globally in 2016?
  • 9.
  • 11. 20132010 % of Google searches on mobile 2015
  • 15. Papal Conclave Vatican Square 2013 US Presidential Election 2016
  • 16. We no longer go online. We live online.
  • 17. Internet Population Global Population 2016 3.5 BN 7.4 BN 2021 8 BN * > 7 BN 8 BN I The internet is borderless and more people are connecting
  • 18. 64% are using search engines via smartphones at least weekly …making it crucial for businesses to think mobile. Search is mobile Source: The Connected Consumer Survey 2015
  • 19. Mobile spans all age groups Source: The Connected Consumer Survey 2015
  • 20. per day At bus stop, listen to new music playlist 8:30am Buy new tote to take to Coachella 11:15am Browse festival styles on YouTube 7:15pm On bus, check email for sales this weekend 5:29pm At lunch, play Scrabble while waiting in line 1:33pm Use flashlight app to find dropped earring 11:09pm Use maps to get directions to Creole food truck 1:13pm At work, book Coachella tickets 11:36am Wake up and read news online 6:50am On the bus, read articles about Coachella 8:42am 150x
  • 21. What are the main pillars for mobile performance & success WorksLooks Speed 2 31
  • 22. 53% abandon if a site takes >3 sec to load¹ 47% expect a page to load in <2 sec² 52% say fast load time is important to brand loyalty² Google Confidential and Proprietary How fast is fast?
  • 23. Faster Sites Lead to Better Conversions 2% slower = 2% fewer searches/user 100ms faster = 1% more revenue 7s > 5s 4s > 2s +24% +4% +2% 15s > 7s +30% conversions
  • 24. 37% 44% 12% 4% 39% 22% 22% 9% Our media consumption habits have changed … Yet the investment is not following
  • 25. GOOGLE SEARCH VOLUME BY HOUR 12am 4am 8am 12pm 4pm 8pm 12am Mobile Desktop/Tablet SearchVolume
  • 26. GOOGLE SEARCH VOLUME BY HOUR 12am 4am 8am 12pm 4pm 8pm 12am SearchVolume This is the same user.
  • 27. consumer moments create relevant signals Google Confidential and Proprietary
  • 28. I-want-to-know moments 66% of smartphone users turn to their phones to look up something they saw in a TV commercial 53% of online video viewers watch online video to be inspired or entertained YouTube is the #1 platform 18-34 year-olds choose to explore their passions I-want-to-watch what-I’m-into moments 65% of online consumers look up more information online now versus a few years ago I-want-to-go moments 82% of smartphone users use a search engine when looking for a local business I-want-to-do moments 100M+ hours of “how-to” content have been watched on YouTube so far this year I-want-to-buy moments 29% increase in mobile conversion rates in the past year 2X increase in “near me” search interest in the past year 91% of smartphone users turn to their phones for ideas while doing a task 82% of smartphone users consult their phones while in a store deciding what to buy
  • 29. I Increase in ‘near me’ searches Source: Google Trends 2016
  • 30. Be There Be Useful Be Quick Connect the Dots I Succeeding in a micro-moments world
  • 31. You get a shot at your competitor's customers Many consumers aren’t brand committed Being there drives brand awareness Be There Showing up gets your brand in the game to be chosen, not just seen Showing up in mobile search ad results can increase unaided brand awareness by an impressive 6.9 percentage points, or 46% of smartphone users have discovered a new company or product when conducting a search on their smartphones smartphone users have purchased from a company or brand other than the one they were seeking because of information provided in the moment they needed it
  • 32. of consumers say that regularly getting useful information from an advertiser is the most important attribute when selecting a brand of smartphone users have bought from a brand other than their intended one because the information provided was useful of smartphone users say they're more likely to buy from companies who customize mobile information to their location Without utility in the moment, not only will consumers move on, they actually might not ever come back Be Useful
  • 33. of smartphone users will immediately switch to another site or app if it’s too clumsy or slow of customers will abandon a site that takes over 3 seconds to load Dissatisfied visitors will never return to a website where problems have occurred If speed thrills, friction kills Be Quick 53%
  • 34. of consumers do research before entering a store of people say they use multiple screens for everyday activities, such as booking a hotel or shopping for electronics of smartphone users turn to their devices to help them make a product decision when in stores Digital drives people in store Mobile is the new shopping assistant People purchase across screens Micro-moments have fragmented the consumer journey Connect the Dots
  • 35.
  • 36. I Agenda Your Short Description Here In the past five years, foot traffic in retail stores has declined by 57%, but the value of every visit has nearly tripled Searches for “near me” In doubled 2015 Mobile’s share of online retail purchases is 26% 1. ShopperTrak 2015 holiday, US retail sales; 2. Mastercard Spendpulse 2010-2015, US retail sales; 3. Google Trends, Search for "near me", U.S., 2015 vs 2014 4. Google Analytics, retailer aggregated data, across GB, DE, FR, global March 2016 57% 3x 2x 26%
  • 37.
  • 38. User Queries increase significantly at weekends, across key verticals. Source: Google Trends, Date Range: May 1st, 2016 - June 30th, Categories for UK.
  • 39. There is more traffic on Google.co.uk at weekends and bank holidays, than any other day in the month. *Source: Hitwise, Date Range: May 1st, 2016 - May 31st, Google UK total pageviews.
  • 40. high purchase intent All weekend spikes Source: Google Trends, Date Range: May 1st, 2016 - June 30th, Queries for UK.
  • 41. Our spike lasts an extra day! 30th May BH Source: Google Trends, Date Range: May 1st, 2016 - June 30th, Queries for UK.
  • 42. peak at 9pm Source: Think with Google - Dayparting Micro Moments & Google Internal Data
  • 44. Confidential & Proprietary Video will account for 69%of all online data traffic by 2017
  • 45. Confidential & Proprietary6-14 15-24 18-25 25-34 35-44 45-54 55+ 42% 95% 100% 100% 98% 93% 81% % reach of online UK population Source: comScore Media Metrix, July 15 Everyone is watching
  • 46. Confidential & ProprietaryConfidential & Proprietary 50% YouTube watch time is Mobile Source: KPCB: Internet Trends 2014 – Code Conference, May 2014; Google internal data
  • 47. Google confidential | Do not distribute Google Confidential and ProprietarySource: Behavioral Lift Research with Millward Brown Digital, January 2014
  • 48. Google confidential | Do not distribute Source: Behavioral Lift Research with Millward Brown Digital, January 2014 74%lift in website visits 76%lift in relevant web searches 3Xlift in YouTube searches CHOICE IS A GAME CHANGER