Building a resilient org to manage medicare 12 jun12
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Workshop given at the Medicare Risk Revenue Management - Best Practice Operation Strategies meeting in Washington, DC - June 11-12, 2012
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Building a resilient org to manage medicare 12 jun12
- 1. Building a Resilient Organization to Manage Medicare Risk Wayne Pan, MD, MBA Chief Medical Officer Pacific Partners Management Services, Inc. Medicare Risk Revenue Management - Best Practice Operation Strategies • Washington, DC • June 12, 2012
- 2. welcome
- 3. workshop
- 4. no cell phones active participation group learning bring your experiences challenge each other © nile flow gallery
- 6. designdoing
- 8. ? whydesign 8
- 9. ? whynot 9
- 10. what got you here marshall goldsmith
- 11. won't get you there marshall goldsmith
- 12. insanity: doing the same thing over and over and expecting different results
- 13. see the whole
- 14. see the holes
- 15. ? whoarewe designingfor
- 16. thinkhuman
- 17. some basics
- 18. human nature
- 22. human lazy social nature habit notgood@ change
- 23. human lazy social nature habit socialnorms
- 25. human lazy social nature habit statusquo
- 26. human lazy social nature habit socialnorms
- 27. doctor nature
- 31. doctor competitive nature independent curious formsilos
- 32. doctor competitive nature independent curious notgood@ cooperation
- 33. doctor competitive nature independent curious notgood@ collaboration
- 34. doctor competitive nature independent curious curious
- 35. doctor competitive nature independent curious competitive
- 36. doctor competitive nature independent curious competence
- 39. simplesocialfun
- 41. “Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end, because once you get there, you can move mountains.” Steve Jobs
- 42. exercise #
- 43. small groups of 3 introduce yourself
- 44. exercise #
- 45. roles finance compliance quality medical mgmt benefits member services network mgmt operations
- 46. list as many processes you can think of related to Medicare risk management process
- 47. exercise #
- 48. partners
- 49. exercise #
- 52. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
- 53. exercise #
- 54. brainstorm
- 58. exercise #
- 59. iteration
- 60. don’t be afraid to FAIL....
- 61. failfast
- 72. Thank you! wpan@ppmsi.com slideshare.net/bonedoc97 WWW.SNOOPY.COM