This document summarizes a keynote presentation about innovation and design thinking. It discusses concepts like useful, usable, and desirable design; human-centered problem exploration through empathy, experimentation, and prototyping; and combining design thinking with social entrepreneurship to have a greater social impact. It also covers emerging technologies like AI, machine learning, deep learning, robotics, and 3D printing. It argues that applying design thinking and leveraging constraints can help libraries innovate and collaborate effectively with people and machines using new technologies like AI, voice interfaces and chatbots, while ensuring explainability, validation and evaluation to have better user experiences and social outcomes.

1. Bohyun Kim
Associate Professor, ScholarlyTechnology
University of Rhode Island Libraries
http://bohyunkim.net | @bohyunkim
IOLUG 35th Anniversary Fall Program Keynote, Indianapolis IN, Oct. 13, 2017.

2. Change

3. https://www.flickr.com/photos/quinnanya/4823442859

4. https://www.flickr.com/photos/worldbank/8778796109

5. In the innovation scale of 1 – 5…

6. Useful > Usable > Desirable

7. Relevant > Intuitive > Delightful

8. Functional > Cognitive > Emotional

9. Meaningful & Memorable Experience

10. https://www.flickr.com/photos/daquellamanera/3236304985

11. https://www.flickr.com/photos/visitflanders/7506404204

12. Innovate

13. https://www.flickr.com/photos/martin_addison/2299549433/

14. “Can We Build a Cool Building
without A/C?”

15. http://www.mickpearce.com/works/office-public-buildings/eastgate-
development-harare/

16. https://www.youtube.com/watch?v=VIKYjriWgiY

17. https://inhabitat.com/building-modelled-on-termites-eastgate-centre-in-zimbabwe/

18. https://inhabitat.com/building-modelled-on-termites-eastgate-centre-in-zimbabwe/

19. Defer judgment.

20. Embrace a constraint.

21. Design Thinking is Integrative Thinking.

24. https://www.fastcodesign.com/90145597/how-a-pair-of-orange-scissors-made-design-history

25. https://www.flickr.com/photos/kabetojamaicafotografia/9957889764

27. Need > Demand > Profit

28. http://www.ocregister.com/2007/07/31/shimano-peddles-new-bike/

29. Design Thinking for Innovation
• Human-centered exploration of the problem through
empathy,
experimentation,
and prototyping,
which creates a better solution - better UX.

30. Need > Demand > Social Impact

33. https://www.givedirectly.org/

35. Social Entrepreneurship
• AKA “social design,” “creative entrepreneurship, ” “social innovation”
• Social impact + Business goals
• Social venture capital

36. http://www.pallottateamworks.com/financial_netincome.php

39. http://acumen.org/our-investments/

42. https://www.flickr.com/photos/visitflanders/7506404204
Design Thinking
+ Social Entrepreneurship + Libraries
Greater Social Impact
+ Business Goals

43. Add Technology
https://www.technologyreview.com/lists/technologies/2017/

44. Breakthrough Technologies
• Robotics
• 3D printing (Tissues & Organs)
• CRISPR/Cas9
• Self-driving cars
• Quantum computing
• IoT, nanotechnology, biotechnology, materials science, energy storage
• Artificial intelligence

45. Technology’s Economic Impact on People
• Income/wealth inequality & Job automation
• “Gig economy”
• “The Second Machine Age”
• “The Fourth Industrial Revolution”
• Machines taking over physical labor and mental labor
• Artificial intelligence

47. https://blogs.nvidia.com/blog/2016/07/29/whats-difference-artificial-intelligence-machine-learning-deep-learning-ai/

48. https://www.amchkg.com/shileiblog/2017.1.4deep-learning

52. https://yewno.com/edu/concept/102e6bf8445dff7c922e1cc4e997ebf3

54. https://www.technologyreview.com/s/604087/the-dark-secret-at-the-heart-of-

55. https://www.aclu.org/blog/privacy-technology/pitfalls-artificial-intelligence-decisionmaking-highlighted-idaho-aclu-case

56. http://explainableai.com/

57. Library Innovation
in the Age of Artificial Intelligence
• VUI (Voice User Interface), facial recognition, Chatbot …
• Automated abstract & Indexing
• Automated information discovery & retrieval
• Automated decision-making
• Verification, validation, evaluation
• How to collaborate effectively (with people & machines)

58. Design Thinking for Innovation
• Defer judgement.
• Leverage constraints.

59. The Goal of Innovation
• Better UX
• Delight
• Autonomy
• Achievement
• Purpose

60. Libraries + AI + Social Design
=
Better UX + Greater Social Impact?

61. Thank you!
Image by @teenybiscuit in Twitter.