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KNOWLEDGEMANAGEMENTRESEARCHANDPRACTICEVOLUME18NUMBER1MARCH2020
Contents VOLUME 18 NUMBER 1 MARCH 2020
ISSN: 1477-8238
KNOWLEDGE
MANAGEMENT
RESEARCH
AND PRACTICE
Giovanni Schiuma
Tom Jackson
Antti Lönnqvist
KMRP
Original Articles
Facilitating organisational learning activities: Types of organisational culture
and their influence on organisational learning and performance
Seok-young Oh and Hyeong-seok Han 1
E-participation actors: understanding roles, connections, partnerships
Maxat Kassen 16
Changing professional service archetypes in a law firm using Process Orientated
Holonic (PrOH) Modelling
Ben Clegg, Krishna Balthu and Glyn Morris 38
Communities of practice and knowledge management systems: effects
on knowledge management activities and innovation performance
Hyun-Ju Choi, Jong-Chang Ahn, Seung-Hye Jung and Joon-Ho Kim 53
Knowledge as a critical success factor in the Finnish social and health-care reform
Anna-Kaisa Ikonen 69
Disruptions as opportunities for new thinking: applying the studio model
to business education
Cesar Bandera, Mark Somers, Katia Passerini, Mary Kate Naatus and Kevin Pon 81
The role of aesthetic reasoning in knowledge management: the case
of elegant systems architecture design
Luca Iandoli, Alejandro Salado and Giuseppe Zollo 93
Obstacles and levers of interdisciplinary collaborative work. The case of ALLIBEAS
Delphine Wannenmacher 110
Reimagining organisational conflicts through the metaphor of music
Paula Rossi 120
TKMR_A_COVER_18-01.indd 1TKMR_A_COVER_18-01.indd 1 2/25/2020 10:49:31 PM2/25/2020 10:49:31 PM
Editors-in-Chief
Giovanni Schiuma, University of Basilicata, Italy
Tom Jackson, Loughborough University, UK
Antti Lönnqvist, University of Tampere, Finland
Consulting Editor
John S. Edwards, Aston University, UK
Editorial Board
Ettore Bolisani, University of Padova, Italy
Frada Burstein, Monash University, Australia
Patrick Callioni, Senior Member, Veterans Review Board, Australia
Elias G. Carayannis, GWU School of Business, USA
Sven Carlsson, Informatics School of Economics and Management,
Lund University, Sweden
Danièle Chauvel, Skema Business School, France
John Dumay, Macquarie University, Australia
Leif Edvinsson, UNIC Stockholm, Sweden
Tatiana Gavrilova, Saint Petersburg State University, Russia
Roberto Grandinetti, University of Padova, Italy
James Guthrie, Macquarie University, Australia
Meliha Handzic, Sarajevo School of Science and Technology, Bosnia
and Herzegovina
Clyde Holsapple, University of Kentucky, USA
Aino Kianto, Lappeenranta University of Technology, Finland
Rongbin W.B. Lee, The Hong Kong Polytechnic University, Hong Kong
Jay Liebowitz, University of Maryland University College, USA
Bashar H. Malkawi, Government of Dubai, UAE
José Viedma Martí, Intellectual Capital Management Systems, Spain
Mariia Molodchik, Higher School of Economics, Russia
Ikujiro Nonaka, Hitotsubashi University, Japan
Patricia Ordoñez de Pablos, University of Oviedo, Spain
Rajesh K. Pillania, Management Development Institute, Gurgaon, India
Rocco Reina, University of Catanzaro - Magna Graecia, Italy
Göran Roos, Economic Development Board, South Australia, Australia
Harry Scarbrough, Keele University, UK
Dave Snowden, Cognitive Edge Pte Ltd, UK
JC Spender, Kozmisnky University, Poland
Eric Tsui, The Hong Kong Polytechnic University, Hong Kong
Anthony Wensley, University of Toronto at Mississauga, Canada
Min-Ren Yan, Chinese Culture University, Taiwan
Tan Yigitcanlar, Queensland University of Technology, Australia
JinHyo Joseph Yun, DGIST, South Korea
In memory of Professor Amr Arisha
Very sadly Professor Amr Arisha has passed away. Amr was a great colleague and friend. His passion for education and research was contagious, and we
will miss his energy and dedication to academia. We will keep with us the insights we learnt working with him. Rest in peace, dear Amr.”
Aims and scope
Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the
1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that
it encompasses four overlapping areas.
• Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring)
• Organisational learning
• Intellectual capital
• Knowledge economics
Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems.
Perhaps as a consequence of this diversity, the knowledge management literature is at present fragmented. Many of the most influential articles on
knowledge management appear in journals in fields as diverse as information systems, general management, strategy, organisational sociology or
human resources. The literature also often, somewhat misleadingly, presents the subject as split. Current examples of these“splits”, which should rather
be debates, include those between the “codification” and “collaboration” schools of thought, and between “Western” (meaning North American) and
“Eastern” (meaning Japanese) approaches. The intention for this journal is not only to accommodate these and other perspectives, but also to seek
common ground between them.
Overall aims and content
To provide an outlet for high-quality, peer-reviewed articles on all aspects of managing knowledge. This will include not just those focused on the
organisational level, but all levels from that of the individual to that of the nation or profession. This will include both theoretical and practical aspects,
and especially the relationship between the two. There will be a particular emphasis on cross-disciplinary approaches, and on the mixing of “hard”
(e.g. technological) and“soft”(e.g. cultural or motivational) issues. Rigorous contributions from both academics and practitioners are welcomed.
Articles may be empirical research papers, theoretical papers, conceptual papers, case studies or surveys.
KMRP will fill the need for a journal specifically concentrating on knowledge management that maintains the highest standards of rigour, and publishes
articles that reflect greater multidisciplinary work and/or conceptual integration than those currently published in existing outlets.
A cross-disciplinary focus will also enable articles in the journal to address other important tensions in the field of knowledge management, such as
those between:
• Strategy and operations
• People and technology
• Short-term and long-term needs
• The organisation and the individual
Submitting to Knowledge Management Research and practice
For more information about the journal and guidance on how to submit, please see http://www.tandfonline.com/kmrp
Knowledge Management Research and practice Knowledge Management Research and practice
Print ISSN 1477-8238, Online ISSN 1477-8246
Copyright © Operational Research Society 2020. All rights reserved. No part of this publication may be reproduced,
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Francis Group, to whom all requests to reproduce copyright material should be directed, in writing.
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Bashar H. Malkawi, Knowledge management research and practice

  • 1. KNOWLEDGEMANAGEMENTRESEARCHANDPRACTICEVOLUME18NUMBER1MARCH2020 Contents VOLUME 18 NUMBER 1 MARCH 2020 ISSN: 1477-8238 KNOWLEDGE MANAGEMENT RESEARCH AND PRACTICE Giovanni Schiuma Tom Jackson Antti Lönnqvist KMRP Original Articles Facilitating organisational learning activities: Types of organisational culture and their influence on organisational learning and performance Seok-young Oh and Hyeong-seok Han 1 E-participation actors: understanding roles, connections, partnerships Maxat Kassen 16 Changing professional service archetypes in a law firm using Process Orientated Holonic (PrOH) Modelling Ben Clegg, Krishna Balthu and Glyn Morris 38 Communities of practice and knowledge management systems: effects on knowledge management activities and innovation performance Hyun-Ju Choi, Jong-Chang Ahn, Seung-Hye Jung and Joon-Ho Kim 53 Knowledge as a critical success factor in the Finnish social and health-care reform Anna-Kaisa Ikonen 69 Disruptions as opportunities for new thinking: applying the studio model to business education Cesar Bandera, Mark Somers, Katia Passerini, Mary Kate Naatus and Kevin Pon 81 The role of aesthetic reasoning in knowledge management: the case of elegant systems architecture design Luca Iandoli, Alejandro Salado and Giuseppe Zollo 93 Obstacles and levers of interdisciplinary collaborative work. The case of ALLIBEAS Delphine Wannenmacher 110 Reimagining organisational conflicts through the metaphor of music Paula Rossi 120 TKMR_A_COVER_18-01.indd 1TKMR_A_COVER_18-01.indd 1 2/25/2020 10:49:31 PM2/25/2020 10:49:31 PM
  • 2. Editors-in-Chief Giovanni Schiuma, University of Basilicata, Italy Tom Jackson, Loughborough University, UK Antti Lönnqvist, University of Tampere, Finland Consulting Editor John S. Edwards, Aston University, UK Editorial Board Ettore Bolisani, University of Padova, Italy Frada Burstein, Monash University, Australia Patrick Callioni, Senior Member, Veterans Review Board, Australia Elias G. Carayannis, GWU School of Business, USA Sven Carlsson, Informatics School of Economics and Management, Lund University, Sweden Danièle Chauvel, Skema Business School, France John Dumay, Macquarie University, Australia Leif Edvinsson, UNIC Stockholm, Sweden Tatiana Gavrilova, Saint Petersburg State University, Russia Roberto Grandinetti, University of Padova, Italy James Guthrie, Macquarie University, Australia Meliha Handzic, Sarajevo School of Science and Technology, Bosnia and Herzegovina Clyde Holsapple, University of Kentucky, USA Aino Kianto, Lappeenranta University of Technology, Finland Rongbin W.B. Lee, The Hong Kong Polytechnic University, Hong Kong Jay Liebowitz, University of Maryland University College, USA Bashar H. Malkawi, Government of Dubai, UAE José Viedma Martí, Intellectual Capital Management Systems, Spain Mariia Molodchik, Higher School of Economics, Russia Ikujiro Nonaka, Hitotsubashi University, Japan Patricia Ordoñez de Pablos, University of Oviedo, Spain Rajesh K. Pillania, Management Development Institute, Gurgaon, India Rocco Reina, University of Catanzaro - Magna Graecia, Italy Göran Roos, Economic Development Board, South Australia, Australia Harry Scarbrough, Keele University, UK Dave Snowden, Cognitive Edge Pte Ltd, UK JC Spender, Kozmisnky University, Poland Eric Tsui, The Hong Kong Polytechnic University, Hong Kong Anthony Wensley, University of Toronto at Mississauga, Canada Min-Ren Yan, Chinese Culture University, Taiwan Tan Yigitcanlar, Queensland University of Technology, Australia JinHyo Joseph Yun, DGIST, South Korea In memory of Professor Amr Arisha Very sadly Professor Amr Arisha has passed away. Amr was a great colleague and friend. His passion for education and research was contagious, and we will miss his energy and dedication to academia. We will keep with us the insights we learnt working with him. Rest in peace, dear Amr.” Aims and scope Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the 1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that it encompasses four overlapping areas. • Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring) • Organisational learning • Intellectual capital • Knowledge economics Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems. Perhaps as a consequence of this diversity, the knowledge management literature is at present fragmented. Many of the most influential articles on knowledge management appear in journals in fields as diverse as information systems, general management, strategy, organisational sociology or human resources. The literature also often, somewhat misleadingly, presents the subject as split. Current examples of these“splits”, which should rather be debates, include those between the “codification” and “collaboration” schools of thought, and between “Western” (meaning North American) and “Eastern” (meaning Japanese) approaches. The intention for this journal is not only to accommodate these and other perspectives, but also to seek common ground between them. Overall aims and content To provide an outlet for high-quality, peer-reviewed articles on all aspects of managing knowledge. This will include not just those focused on the organisational level, but all levels from that of the individual to that of the nation or profession. This will include both theoretical and practical aspects, and especially the relationship between the two. There will be a particular emphasis on cross-disciplinary approaches, and on the mixing of “hard” (e.g. technological) and“soft”(e.g. cultural or motivational) issues. Rigorous contributions from both academics and practitioners are welcomed. Articles may be empirical research papers, theoretical papers, conceptual papers, case studies or surveys. KMRP will fill the need for a journal specifically concentrating on knowledge management that maintains the highest standards of rigour, and publishes articles that reflect greater multidisciplinary work and/or conceptual integration than those currently published in existing outlets. A cross-disciplinary focus will also enable articles in the journal to address other important tensions in the field of knowledge management, such as those between: • Strategy and operations • People and technology • Short-term and long-term needs • The organisation and the individual Submitting to Knowledge Management Research and practice For more information about the journal and guidance on how to submit, please see http://www.tandfonline.com/kmrp Knowledge Management Research and practice Knowledge Management Research and practice Print ISSN 1477-8238, Online ISSN 1477-8246 Copyright © Operational Research Society 2020. All rights reserved. No part of this publication may be reproduced, stored, transmitted, or disseminated, in any form, or by any means, without prior written permission from Taylor & Francis Group, to whom all requests to reproduce copyright material should be directed, in writing. 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TKMR_A_COVER_18-01.indd 2TKMR_A_COVER_18-01.indd 2 2/25/2020 10:49:32 PM2/25/2020 10:49:32 PM