Change Management 2016, the annual global conference organized by ACMP, brought together more than 1,000 participants from 27 countries and 6 continents to learn about the latest trends in the industry. This year we sent five of our team members to the conference in Dallas, Texas to expand our knowledge, capabilities and wisdom around all areas of change leadership. We were not disappointed! For three days, from the opening keynote delivered by Shawn Achor, New York Times bestselling author and happiness researcher to the closing session from Brené Brown, New York Times bestselling author, research professor and expert on vulnerability, we were captivated and inspired.

1. ACMP 2016 Takeaways | Blue Beyond Consulting1
ACMP 2016
Takeaways from the Association of Change
Management Professionals Conference
May 16-18, 2016 | Dallas, Texas

2. ACMP 2016 Takeaways | Blue Beyond Consulting2
Howdy Y’all!

3. ACMP 2016 Takeaways | Blue Beyond Consulting3
ACMP 2016 Offerings
• Out of 45 possible sessions, we attended…..
• Opening Keynote with Shawn Achor (all)
• Is Change Failing Us or Are We Failing Change? - A One Act
Improv! (Sarah)
• Partners on the “People-Side”: How CM and HR Lead
Workforce Management in the Operating Model
Transformation (Liana)
• They Lived. And So Did We. Lessons in Change
Management with IT and Faculty (Amy, Mara)
• iMind: Transforming “the way we have always done things
around here” (Erin)
• Including Everyone: Leading Change Through Pictures (Mara)
• Good, Better, Best: How Integrating Organizational Change
Management into Project Management discipline can reap big
rewards (Amy)
• Innovating the Power of Mindfulness in Change Management
(Sarah, Erin)
• What’s the Real Ask? - A Love Story (Liana)
• Unlocking the Human Potential of Your Organization: The Path
and Pains of Social Architect (Liana, Sarah, Mara,Erin)
• Reduce Resistance: Plot a Stakeholder Change Journey Map
(Amy)
• The Art of Sponsor Contracting: Getting Sponsors to Do What
You Need (Amy)
• Teach Them to Fish: How to Rapidly Build Change Capability
Among Leaders (Liana; Amy, Sarah, Erin)
• Debunking the Buzz (Mara)
• Change That Matters (all)
• Are We There Yet: Measuring the Change Journey (Liana,
Mara)
• Coaching Change: How Coaching Can Help Transform Your
Organizational Culture (Amy, Sarah)
• Top 7 Insights: Enterprise Change Management - The Next
Level (Erin)
• 15 minutes - for Coffee AND A Change Impact Assessment
(Erin)
• Fostering a Culture of Engagement in a Sea of Change (Amy,
Sarah, Mara)
• Humans At Play: Making the Playground Safe (Liana)
• Anyone Who Says It’s Easy Is Lying (All) (Citrix presented!)
• Don’t Pass Go Without Taking a Selfie - Gamify Your Change
Plan to Increase Engagement and Achieve Results: How Wells
Fargo Energized a Multi-Year Technology Transformation with
the Introduction of a Creative (and inexpensive) Game! (Liana)
• Breakthroughs in Change Leader and Consultant
Development (Amy, Sarah)
• Experiencing and Leading Customer-Centered Change (Liana)
• Once Upon a Change: Master the Craft of Storytelling to
Inspire Change (Erin)
• Th!nk Differently About Change: Upping the Ante to your
Leadership Approach (Liana; Amy, Erin)
• The Power of Persuasion: Tell Me a Story (Mara)
• Games for Change: A Human-Centered Approach for
Diagnosing Organizational Barriors (Sarah)
• Are you Ready to Craft a Compelling ‘Why’ for your Change?
(Amy)
• Change Management Effectiveness and Efficiency through
Innovative Survey Approaches (Liana)
• Driving Desire Using Consumer Behavior Models (Mara)
• Closing Keynote with Brené Brown (all)

4. ACMP 2016 Takeaways | Blue Beyond Consulting4
So what did we
learn?

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A few things to start us off….
• The Value of HappinessErin
• Assisters & ResistersLiana
• Stories & Images in Times of ChangeMara
• Strategies to Enable & Sustain
ChangeAmy
• The Change Manager’s Role in
Supporting Meaningful ChangeSarah
5

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The Value of
Happiness
Inspired by the following ACMP 2016 presentations:
• Opening Keynote: The Ripple Effect: Emotional Contagion
in the Workplace (Shawn Achor)
• iMind: Transforming “The way we have always done things
around here” (Tiffany Gray & Dr. Jeffrey Schwartz)
Erin

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8. ACMP 2016 Takeaways | Blue Beyond Consulting8
• 31% higher productivity
• 37% higher sales
• 3x greater creativity
• 40% more likely to
receive a promotion
• 23% fewer fatigue
symptoms
• Up to10x more engaged
• 39% more likely to live to
age 94
(Achor, HBR 2012)
The Happiness Advantage

9. ACMP 2016 Takeaways | Blue Beyond Consulting9
“Just be happy!” = Not so easy
• We are habituated to spot the
negative
• Our ability to process the positive
atrophies – we need to actively
practice gratitude, optimism, joy,
social connection*
• We can reprogram ourselves to
change how we filter, interpret
and react to the world (practice
and repetition)
* Greatest predictor of long-term success

10. ACMP 2016 Takeaways | Blue Beyond Consulting10
Increase Happiness by Increasing Gratitude

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The Ripple Effect
• We change people constantly – whether intentionally
or not
Emotions are
contagious
Happiness is a
choice

12. ACMP 2016 Takeaways | Blue Beyond Consulting12
Assisters &
Resisters
Inspired by the following ACMP 2016 presentations:
Unlocking the Human Potential of Your Organization
(Luc Galoppin)
Th!nk Differently About Change (Jean Nitchals)
Liana

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A NEW APPROACH TO RESISTERS

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MEET YOUR NEXT FAVORITE BOOK

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Storytelling &
Images
in Times of Change
Inspired by the following ACMP 2016 presentations:
- Opening Keynote: Shawn Anchor
- Including Everyone: Leading Through Pictures (Christine Chopyak)
- Unlocking the Human Potential of Your Organization (Luc Galoppin)
- The Power of Persuasion: Tell Me a Story
- Daring Leadership (Brene Brown)
Mara

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Tell me a story…
“In the absence of data, we will always make up stories”
– Brene Brown

18. ACMP 2016 Takeaways | Blue Beyond Consulting18 Storytelling Infographic -
Why stories?

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Architects of change
During times of change, we need to be architects. We need to construct the correct
scaffolding in order to help everyone move in the same direction and succeed

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Amy
Strategies to Enable &
Sustain Change
Inspired by the following ACMP 2016
presentations:
Best practices from Citrix, Akamai, Ford,
Bank of Montreal

21. ACMP 2016 Takeaways | Blue Beyond Consulting21
Strategies to enable and sustain change and
transformation
• Senior leadership commitment and engagement
• Position ‘Change Management’ discipline as ‘strategic enabler’ – not
tactical
• Seat at the table to business transformation – know when change is
coming
• Position change effort as opportunity to increase success – direct
correlation to the business (KPIs)

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Strategies to enable transformational change and
sustain adoption
• Find effective sponsors of change
• Professional credibility
• Build a coalition vs single sponsor
• Be bold - reach out and forge new relationships
• Build as many bridges to change management as possible
• Involve key stakeholders with collaboration
• Refocus practice of managing change from ‘hands of few’ to
‘hands of many’.
• Awareness that there is no common approach to change
management. Based on situations, each unique initiative is
designed and architected.

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Strategies to enable transformational change and
sustain adoption
• Awareness and understanding:
• Mid-managers will not lead the change – misconception.
• Change comes in all sizes and budget levels– technology implementation
to organizational restructuring to culture transformation.
• More costly to business to omit investment in change management at onset
of the project vs time and money spent in firefighting and course
corrections.
• There is NO finish line to change. Change isn’t flip of a switch. It’s long
and continuing road of transformation.

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Where does change management sit in your
organization?
IT
HR
Marketing and Communications
Project Management
• The ideal? Should sit where ever the passion, momentum, and
access to leadership.

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Top change management book / resource / website for
great information
Steven Covey’s “Highly Effective People” – a great classic
SWITCH, Chip Heath & Dan Heath
“Influencer”, Kerry Patterson
“All Washed Up”, You Tube
University of Texas at Austin commencement speech by William H.
McRaven – YouTube it!
Harry Potter (and book #6) – it applies, trust me

26. ACMP 2016 Takeaways | Blue Beyond Consulting26
Sarah
The Change
Manager’s role in
supporting meaningful
change
Inspired by the following ACMP 2016 presentations:
• Innovating the Power of Mindfulness in Change Management
• Coaching Change: How Coaching Can Help Transform Your
Organizational Culture
• Breakthroughs in Change Leader and Consultant Development
• Daring Leadership

27. ACMP 2016 Takeaways | Blue Beyond Consulting27
Innovating the Mindfulness in Change
Key Takeaways:
• A relatively inexpensive
program with low
overhead/operating cost
• Building employee trust in
the program is critical
• Introduce and integrate
change management
principles once trust has
been established
Overview of Session: Help build employee
resiliency to change by bringing
mindfulness and/or meditation into the
workforce.

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Coaching Change: How Coaching Can Help
Transform Your Organizational Culture
Key Takeaways:
• In order to make
meaningful change, you
must tackle loss to move
forward.
• Coaching tools that can
help: Reframing, Powerful
Questioning, Affirming
Strengths, Encouragement
for Sustainability
Overview of Session: Sustainable change
is usually the result of learning through
experience. Coaching hones primarily on
the experiential aspect of learning to help
individuals and teams effect real and lasting
change.

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Breakthroughs in Change Leader and
Consultant Development
Key Takeaways:
• Leaders’ skills and
knowledge are insufficient
for the complex demands of
today’s workplace.
• There is an intimate
connection between
internal growth and
transformational change.
Overview of Session: Waking up leaders
to become conscious of their interiors so
they pursue personal transformation and
develop “vertically”.

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Daring Leadership
Overview of Session: Explore the
relationship between vulnerability,
innovation, creativity, trust, adaptability to
change and accountability.
Key Takeaway:
Vulnerability is the source of
courageous leadership. Let it
be your greatest strength.

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...And more…

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You can learn more about a person in
an hour of play than a year of work