The Exchange: Personalizing Bloomfire for Maximum Impact

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So you have a Knowledge Management System... now get your employees to USE it. Check out how Jeff Miller, Director of Learning and Performance at Insperity, uses Bloomfire.

Marketing

The Exchange
Personalizing Bloomfire for Maximum Impact
Jeff Miller
Director, Learning & Performance

Business Problem
• Ineffective sharing methods
• Team across U.S.
• No mobility access
• Email was like a
black hole

Biographies
• Bios are searchable
• Users can follow each
other on the site

Ask A Peer
• Expanded circle of
resources
• Record of question
and replies

Posts
• Peer content sharing
• Success stories
• Collaboration

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What is an Enterprise Social Network? Technology has come a long way in terms of helping people find the information they need in the consumer world. Social networks like facebook and twitter connect you with your social circles and whether you realize it or not feed you with a lot of knowledge – today’s news, new restaurants, the best house cleaning service – in some ways, consumer social networks are an always-on, real time feed of life best practices and they work pretty good for this purpose. But what about inside the walls of your business? How do you share best practices between and among teams? How do you share your knowledge with co-workers? Where do you go to get the information you need to do your job? Much like email mail revolutionized business communication in the 80s and 90s by accelerating the rate at which business information could be exchanged, enterprise social networks are now revolutionizing the way business people communicate internally. Anyone remember those manila envelopes with all of the To/From lines on them that used to be used to take business documents to different departments within an organization? You’d put the documents inside the envelope and then write the person and department it goes to on the outside. If you were lucky, the assistant whose job it was to deliver those was timely and you could expect a response sometime tomorrow. Email radically changed this process. But it wasn’t easy to get people to change habits. The adoption of email as a standard business communication tool took years. We’re now going through the same evolution with Enterprise Social Networks. Additionally, ESNS help shift the focus away from traditional one-way communication channels to facilitating open communication across and within organizational structures. Traditional learning and training systems exist in a top-down, one right answer world. Today, communications needs to be top-down, bottom-up, horizontal, cross team, cross functional and dynamic. ESNs support the idea that when one employee gets smarter, the whole company should get smarter.

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