Infiltrating Telecoms Using Ruby

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Mojo Lingo

Infiltrating Telecoms Using Ruby presented by Ben Klang and Ben Langfeld of Mojo Lingo at RubyConf Brazil 2012

Tecnologia

Inﬁltrating Telecoms Using Ruby

Ben Klang Ben Langfeld
@bklang @benlangfeld

Why Telephony

What is a Voice Application

Why Telephony

What is a Voice Application

Telecom Inﬁltration Options

Why Telephony

What is a Voice Application

Telecom Inﬁltration Options

Adhearsion: The Ruby Approach

Why Telephony

http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
http://www.internetworldstats.com/sa/br.htm

Why Telephony

Brasil

http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
http://www.internetworldstats.com/sa/br.htm

Why Telephony

Brasil

20MM home computers for 194MM people

http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
http://www.internetworldstats.com/sa/br.htm

Why Telephony

Brasil

20MM home computers for 194MM people

194,439,250 mobile phones

http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
http://www.internetworldstats.com/sa/br.htm

Why Telephony

Brasil

20MM home computers for 194MM people

194,439,250 mobile phones

That is slightly more than one phone per person

http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
http://www.internetworldstats.com/sa/br.htm

State of Voice Technology:

The Dark Ages

State of Voice Technology:

The Dark Ages
< AD 2000

The Dark Ages: < AD 2000

TDM PBX

http://www.ﬂickr.com/photos/dannyman/320310144/

The Dark Ages: < AD 2000

Proprietary

$$$ - £££ - €€€
http://www.ﬂickr.com/photos/dannyman/320310144/

The Dark Ages: < AD 2000

Islands of Functionality

The Dark Ages: < AD 2000

Minimal/Non-Existent API

The Dark Ages: < AD 2000

Limited Management Tools

The Dark Ages: < AD 2000

Limited Management Tools
Automation? What Automation?

State of Voice Technology:

The Last Ten Years

The Last Ten Years

Convergence

Instant Messaging - Presence

The Last Ten Years

Beginnings of
Truly Uniﬁed
Communications

State of Voice Technology:

The Next Ten Years

The Next Ten Years

Further Decentralization

The Next Ten Years

Multi-Modal Integration

The Next Ten Years

Multi-Modal Integration
Voice - Text - Video - Presence

The Next Ten Years

Collaboration
Desktops - Documents

The Next Ten Years

Now
is an exciting time
to be working with Voice

A Voice Application...

Interacts with Audio Stream

A Voice Application...

Integrates Communication
Channels

A Voice Application...

Goes Beyond a Phone Call

Voice Application Examples

Live
Translation
Service

Voice Application Examples

Automated Reminder Calls

Voice Application Examples

Mid-Call Assistive Services

http://books.google.com.br/books?id=ekYEAAAAMBAJ&printsec=frontcover&dq=7+july+1948+life+magazine&source=bl&ots=nV3HS1HwEk&sig=iHzNtgI-gJ7bnlAoEUX0q4BBZn4&hl=pt-
BR&sa=X&ei=32k_UKXeEumx0AHaoYGYAg&ved=0CDQQ6AEwAQ#v=onepage&q=7%20july%201948%20life%20magazine&f=false

Voice Application Examples

CRM Integration

Voice Application Examples

Over-the-Top Services

But wait...
telephony is HARD right??
Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

Tropo Scripting

Multiple Languages
Ruby, JavaScript, Python...

Tropo Scripting

Awesome TTS & ASR
Many languages

Tropo Scripting

Integration points limited

Twilio

Application Flexibility
Any language, any framework

Adhearsion: The Ruby Approach

Voice Application
Framework

Adhearsion: The Ruby Approach

Hosting ﬂexibility
(VM, PaaS, anywhere)

Adhearsion: The Ruby Approach

Many integration points

Adhearsion: The Ruby Approach

Platform Agnostic

Adhearsion: The Ruby Approach

Just Ruby

Adhearsion: The Ruby Approach

Ability to interact
between calls

Adhearsion: The Ruby Approach

Simple, Extensible API

Adhearsion: The Ruby Approach

Get Involved
adhearsion.com
github.com/adhearsion/adhearsion

Thanks! Questions?

Replay the Demo:
+55 (11) 3958-8592

Ben Klang Ben Langfeld
@bklang @benlangfeld

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Infiltrating Telecoms Using Ruby

1. Inﬁltrating Telecoms Using Ruby Ben Klang Ben Langfeld @bklang @benlangfeld

3. Why Telephony

4. Why Telephony What is a Voice Application

5. Why Telephony What is a Voice Application Telecom Inﬁltration Options

6. Why Telephony What is a Voice Application Telecom Inﬁltration Options Adhearsion: The Ruby Approach

7. Why Telephony http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx http://www.internetworldstats.com/sa/br.htm

8. Why Telephony Brasil http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx http://www.internetworldstats.com/sa/br.htm

9. Why Telephony Brasil 20MM home computers for 194MM people http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx http://www.internetworldstats.com/sa/br.htm

10. Why Telephony Brasil 20MM home computers for 194MM people 194,439,250 mobile phones http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx http://www.internetworldstats.com/sa/br.htm

11. Why Telephony Brasil 20MM home computers for 194MM people 194,439,250 mobile phones That is slightly more than one phone per person http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx http://www.internetworldstats.com/sa/br.htm

12. State of Voice Technology: The Dark Ages

13. State of Voice Technology: The Dark Ages < AD 2000

14. The Dark Ages: < AD 2000 TDM PBX http://www.ﬂickr.com/photos/dannyman/320310144/

15. The Dark Ages: < AD 2000 TDM PBX $$$ - £££ - €€€ http://www.ﬂickr.com/photos/dannyman/320310144/

16. The Dark Ages: < AD 2000 Proprietary $$$ - £££ - €€€ http://www.ﬂickr.com/photos/dannyman/320310144/

17. The Dark Ages: < AD 2000 Islands of Functionality

18. The Dark Ages: < AD 2000 Minimal/Non-Existent API

19. The Dark Ages: < AD 2000 Limited Management Tools

20. The Dark Ages: < AD 2000 Limited Management Tools Automation? What Automation?

21. The Dark Ages: < AD 2000 Limited Management Tools Automation? What Automation?

22. State of Voice Technology: The Last Ten Years

23. The Last Ten Years Emergence of VoIP

24. The Last Ten Years Emergence of VoIP

25. The Last Ten Years Emergence of VoIP

26. The Last Ten Years Emergence of VoIP

27. The Last Ten Years Smarter Endpoints

28. The Last Ten Years Smarter Endpoints

29. The Last Ten Years Smarter Endpoints

30. The Last Ten Years Smarter Endpoints

31. The Last Ten Years Convergence

32. The Last Ten Years Convergence Instant Messaging - Presence

33. The Last Ten Years Beginnings of Truly Uniﬁed Communications

34. State of Voice Technology: The Next Ten Years

35. The Next Ten Years Further Decentralization

36. The Next Ten Years Open Architecture

37. The Next Ten Years Federation

38. The Next Ten Years Multi-Modal Integration

39. The Next Ten Years Multi-Modal Integration Voice - Text - Video - Presence

40. The Next Ten Years Collaboration

41. The Next Ten Years Collaboration Desktops - Documents

42. The Next Ten Years Now is an exciting time to be working with Voice

43. What is a Voice Application?

44. A Voice Application... Interacts with Audio Stream

45. A Voice Application... Integrates Communication Channels

46. A Voice Application... Goes Beyond a Phone Call

47. Voice Application Examples

48. Voice Application Examples Live Translation Service

49. Voice Application Examples Automated Reminder Calls

50. Voice Application Examples Mid-Call Assistive Services http://books.google.com.br/books?id=ekYEAAAAMBAJ&printsec=frontcover&dq=7+july+1948+life+magazine&source=bl&ots=nV3HS1HwEk&sig=iHzNtgI-gJ7bnlAoEUX0q4BBZn4&hl=pt- BR&sa=X&ei=32k_UKXeEumx0AHaoYGYAg&ved=0CDQQ6AEwAQ#v=onepage&q=7%20july%201948%20life%20magazine&f=false

51. Voice Application Examples CRM Integration

52. Voice Application Examples Over-the-Top Services

53.

54. But wait...

55. But wait... telephony is HARD right?? Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

56. Code Sample (comfort zone) Don’t Panic

57. Code Sample (comfort zone) Don’t Panic

58. Code Sample (comfort zone) Don’t Panic

59. Demo +55 (11) 3958-8592

60. Demo

61. Demo

62. Ruby & Telephony: The Options