8. What my friends think I do What my mom thinks I do What society (and relatives) thinks I do
What my clients think I do What I think I do What I actually do
37. The Prosci ADKARÂź Model is a goal-
oriented change management model
that guides individual and
organizational change.
Making adoption happen with change
management
38. A
D
K
A
R
AWARENESS OF THE NEED FOR CHANGE
DESIRE TO PARTICIPATE AND SUPPORT THE CHANGE
KNOWLEDGE ON HOW TO CHANGE
ABILITY TO IMPLEMENT REQUIRED SKILLS & BEHAVIOURS
REINFORCEMENT TO SUSTAIN THE CHANGE / MAKE IT STICK
39. Real-life examples of actual âfull-blownâ launch-
scenarios for Microsoft Teams (I kid you not âș)
âą IT enabled it for everyone so they will find it (by accident)
âą Send employees a quick âwelcome textâ with a link to the
Teams manual
âą Hang out a âself explanatoryâ poster a the coffee machine
41. Start from a simple process
Keeping your team up to date
Manage meeting minutes and actions
Manage team communication, internally and with external
parties
âŠ
43. Marketing
âMANAGE YOUR MARKETING EVENTâ IN MICROSOFT
TEAMS
Activities translated to channels
1. Marketing Channel
2. Budget Channel
3. Logistics and Scheduling Channel
4. Venue Channel
44. Marketing
âMANAGE YOUR MARKETING EVENTâ IN MICROSOFT
TEAMS
Activities translated to channels
1. Marketing Channel
2. Budget Channel
3. Logistics and Scheduling Channel
4. Venue Channel
45. Marketing
MANAGE YOUR MARKETING EVENT
4. Venue Channel
âą Conversations
âą A PDF tab
to show the venue Maps
âą The Files tab
to share the Venue pricing documents
âą An Excel tab
to easily access the Venue contact information
50. Before you start a Governance workshop
âąGather your dream team
(roadmap strategist, technical architect & functional lead)
âąMake sure you meet with the right people
(mix of IT and business / ideally at group-level)
51. 5 pillars of a Microsoft Teams governance workshop:
Roles and
responsibilities
Compliance
Security
&
Access
management
Provisioning &
Life cycle
Retention
52. 1. Roles and
responsibilities
âą Who is the Microsoft Teams admin?
âą Who is taking final decision in the Governance team?
âą Who is the business owner of a Microsoft Team?
(no, not âITâ)
âą If self-service (OOTB) is not enabled, which role will
provision Teams?
âą Who will be responsible for ongoing evaluation of
usage statistics and whether the solution meets
business specificiations?
âą Who is the owner of the underlying SharePoint
site? (permissions can differ)
âŠ
53. 2. Compliance
âą Corporate policies in terms of information
management?
âą Is content subject to GDPR compliancy?
âą What content should (not) be stored in Microsoft
Teams (policies)?
âą How are these policies enforced in Teams?
âą Who is accountable that these policies are followed?
âą How will accountability be evaluated? (How often? By
who?)
âą What kind or types of reporting is available or
needs to be created to monitor compliance?
âŠ
54. 3. Security & Access
management
âą Should external sharing be enabled?
(anonymous, authenticated external users,
external in directory?)
âą Enable guest users at admin level?
âą Allow or block guest access of a specific domain?
âą Is it allowed to disable guest users per Team?
âą What are members allowed to do?
(Teams/SharePoint)
âą Should data classificiation be enabled on
Teams level?
âą Who is able to change/set the classificiation per
Team?
âą Who is able to change/revise policies linked
to certain classification labels?
âŠ
55. 4. Provisioning & life
cycle
âą âStandardâ self-service enabled?
âą If not, what account is used for provisioning?
âą What is the provisioning process?
âą Where will new Teams be created/requested from?
âą Are there different types of âTeamsâ with
impact on metadata or Teams templates?
âą Should some changes be made manually at
provisioning? (replace âWikiâ tab with âOneNoteâ,
add a âTeams 101â tab, âŠ)
âą What about naming conventions?
âą Should the provisioning mechanism propose
an existing Team similar to the proposed
Team-name instead immediately provisioning
a new Team?
âŠ
56. 5. Retention
âą Should content get retained/deleted based on
labels/policies?
âą What should happen if a Team gets deleted but
had data classification applied on underlying
documents?
âą How should Teams be able to become archived?
âą Should users only be able to create up to â10â
Teams? (and otherwise be redirected to a
corporate instructions page)
âą Should you have retention policies on Teams
channel messages or Teams chats?
âą How long should Teams exist before they need to be
âre-confirmedâ as active Team?
âŠ
61. Bye-bye âStaffhubâ, hello Teams!
With Home, firstline
workers an clock in and
out, find out about their
schedules, information for
their day and who is
working
With Shifts, firstline
workers can take control
of scheduling with self-
service and mobile
features
76. Key take aways
1. Everyone has a different time zone
2. Use a change management model (ADKAR)
3. Start from the process
4. Have a governance committee
5. Background blurrrrrrrrrrrrrrâŠ
77. âFeedback is the
breakfast of
champions.â
Thank you.
@pieterodb
Linkedin.com/in/pieteropdebeeck
Follow me
or go to http://spsbe.be