51. Knowledge is social.
Collaboration is the flip side of knowledge
management.
So, to manage knowledge you need to address
collaboration and tools that help people collaborate.
Peter Senge (The 5th discipline)
Template may not be modified
Twitter hashtag: #spsbe for all sessions
Quality information and effective information systems are vital to the success
of the modern enterprise. But the magnitude of IT spending on ill-conceived
or poorly implemented IT projects is staggering. And the dire consequences
of unstable and inflexible systems, failed projects, and chronic misalignment
of IT activities with business strategy are unacceptable—and unsustainable.
Complexity: apps are complex and not easy to use
Speed: IT is slow
Misdirection: too focused on technical issues and not solving business problems
Foreign language
Project failure: costly projects fail to deliver expected benefits
Fragmentation: too many disconnected apps to do a business process
first conveyordriven assembly line
U.S. Department of War instituted Training
within Industry (TWI) to accelerate war production.
Feigenbaum stressed quality as defined by the customer, and as a fundamental management philosophy. He also introduced the idea of cost of
quality,
†
suggesting that the cost of maintaining high quality is offset by
reducing the costs of poor quality
You can get it in all kinds of colors, as long as it is black
Constancy of purpose: what are the goals? What is my daily task and how does it relate to goals?
Respect: every individual has unique collection of experience and insight
Pursuit of perfection: we are creatures of habit, but change is needed
Proactive: firefighters versus police men
Voice of customer: what does the customer need?
Quality: doing it right the first time, every time
Systems thinking: view the all interconnected processes in the value stream
Flow: uninterupted progression of material, services and information
Culture: shared beliefs and values, manifested as attitude and behavior
if they knew about it, would customers be willing to pay for it?
Compliance, filing taxes
Aggregates information from the project sites into a dashboard
Producing more or sooner then needed
= losing weight by giving blood (it works but is not effective)
Can be status report or proposal
Single sheet of paper
Definition
Scope
Discovery Process
Findings
Proposed countermeasures
Results
the people and the place where the work is done, not the data that represent this work.
Process mapping: does not attempt to capture information about flow, elapsed time, cost, or quality
at the value stream level
Also Safety and Security
=>By working with the business to manage priorities and create level demand, matching it to available capacity to create a steady pace of work (flow), an IT organization can become more responsive, giving customers exactly what they want, when they want it.
When a kanban signal is received by a work center, it causes work to begin Kanban signals contain a description of the work to be done next, which clarifies the sequence
of work priorities for supervisors and associates.
Controls the amount of work in process: By regulating the quantity of kanbans within a process, inventory is limited.
4. Buffers interruptions: By keeping a small, carefully calculated bufferof safety stock between operational steps (also called a supermarket),
the downstream operation is not starved by a temporary interruption from an upstream operation.
5. Orchestrates the pace of work: Since each operation is only working
according to pull signals, the work flows at a natural cadence. A sudden interruption is easily spotted, and workers quickly converge and
troubleshoot the problem in order to restart the process flow.
How to address this: 5s thinking
Baby boom generation is going on pension – need to track that knowledge in their heads!!