Customer Service Help

1. 5 CUSTOMER
SERVICE
TRAITS
EVERY
EMPLOYEE
NEEDS
A PRESENTATION BY
______________________

2. MOST PEOPLE
SAY THINGS LIKE
“BE A PEOPLE PERSON”
WHEN THEY TALK ABOUT
TRAITS OF GOOD CUSTOMER
SERVICE EMPLOYEES

3. WHICH ISN’T WRONG,
IT’S JUST VAGUE AND
GENERIC.

4. BUT THERE ARE SOME
VERY SPECIFIC SKILLS
THAT HELP EVERY
SUPPORT EMPLOYEE
WOW EVERY CUSTOMER

5. 1. PATIENCE AND CALMNESS

6. 2. COMMUNICATION SKILLS

7. 3. PRODUCT KNOWLEDGE

8. 4. GOAL ORIENTED FOCUS

9. 5. PERSUASION SKILLS

10. THANK YOU