2. Traits of a Manager
Strength of Conviction yet Flexible
Honesty and Loyalty
Understanding of Their Role
Leadership Skills
Desire to Learn
Vision
Communication Skills
3. Relationship with Physicians
Understand Your Doctors
Internal and External Pressures
Personal Situations
Have a Trusting Relationship
Demonstrate Loyalty
Demonstrate Professional Confidence
Support Your Doctors
Be Clear on Your Role / Authority
4. Ten Commandments for
Communicating With Doctors
1. Thou shalt have done thy homework!
2. Thou shalt be brief!
3. Thou shalt offer proof and documentation!
4. Thou shalt be organized!
5. Thou shalt use the most relevant arguments!
6. Thou shalt use both verbal and visual means for
communicating!
“The Total Service Medical
Practice” Vicky Bradford,
Ph.D.
5. Ten Commandments for
Communicating With Doctors
7. Thou shalt allow doctors to exert as high a
degree of autonomy as possible!
8. Thou shalt use comparative data!
9. Thou shalt not speak “managerialese”!
10. Thou shalt look the part!
“The Total Service Medical
Practice” Vicky Bradford,
Ph.D.
6. Physician Meetings
Meet on a Regular Basis
Prepare and Distribute Agendas Before the Meeting
Try to Focus on Group, Not Individual Issues
Solicit Opinions
Take Careful Notes and Distribute Then After the
Meeting
7. Relationship with Staff
Be a Role Model
Hire Well in the First Place
Train Well
Keep Employees Up to Date on Their Performance
Don’t be Afraid to Terminate Thos Employees Who Do
Not Work Out
Be Visible and Available
Empower Staff Where Possible
Show Appreciation
8. Relationship with Staff
What you don’t want:
“Doing a good job around here is like wetting your dark
pair of pants. You get a warm feeling all over but no one
notices”
• Charlie Brown
But do it appropriately.
9. Benchmarking
State MGMA
Salary Survey – A Must
National MGMA
Surveys are Difficult to Complete
Information must be Sifted
But It Is Valuable
www.mgmadashboards.com
Specialty Societies
Internal
10. Dashboard Items
Monthly
Charges
Collections
A/R
DRO
WRVU’s
Overhead as a Percentage of Revenue
Budget Variances
Staffing Levels
14. Dealing with Problems
Don’t Wait Unnecessarily
At the Same Time – Unless There’s Someone's Life at
Stake – Sleep On It
Get The Facts – Not Opinions
Talk to the parties Involved
Make a Decision – And Follow Thru
15. Outside Support
MGMA
Websites
www.mgma.com
www.almgma.com
www.caahms.com
Literature
Books
The Total Service Medical Practice – Vicky Bradford, Ph.D.
The Travelers Gift – Andy Andrews
Professional Links
Blogs
16. Numbers to Knowledge: Using Your Data to Optimize
Decision Making and Improve Performance
March 15, 2-3:00 pm ET
This webinar will explore the importance of benchmarking your practice's
performance. You will learn how to benchmark, find the data that are
comparable to your situation, determine what data are important and use the
knowledge gained in the benchmarking process to improve on your practice's
performance.
This webinar will also teach you the importance of presenting the right
information to the right audience at the right time in order to optimize
decision making and improve efficiencies and performance.
Following this 60-minute webinar, you will be able to:
Identify important and actionable information to medical practices
Implement effective strategies to present data to a range of audiences
Understand how the benchmarking process can improve your practice's
performance
Register now
18. The Seven Decisions
The Responsible Decision – The Buck Stops Here
The Guided Decision – I Will Seek Wisdom
The Active Decision – I Am a Person of Action
The Certain Decision – I Have a Decided Heart
The Joyful Decision – Today, I Will Choose to Be
Happy
The Compassionate Decision – I Will Greet This Day
with A Forgiving Spirit
The Persistent Decision – I Will Persist Without
Exception
The Travelers Gift
Andy Andrews