Mincom MUG January 2011 Michael Kopp

1. MUG Online Meeting January 2011 ©2009 Mincom Confidential | 1

2. MUG Plans for 2011 – Our Objective: Connecting Mincom Users David Hartley, Arch Coal Best Practices: Ellipse Job Estimating and Packaging for Maintenance Tim Greenhalgh, Nashville Electric Services Results from the Mincom Online User Community Survey Michael Kopp, Mincom Agenda ©2009 Mincom Confidential | 2

3. MUG Plans for 2011 David Hartley, Arch Coal ©2009 Mincom Confidential | 3

4. Best Practices: Ellipse Job Estimating and Packaging for Maintenance Tim Greenhalgh, NES ©2009 Mincom Confidential | 4

5. Online User Community Survey Michael Kopp, Mincom Global Marketing ©2009 Mincom Confidential | 5

6. Objective Determine required features and desired user experience for online user group community Survey open mid November to end of December 158 Respondents Worldwide Responses by Industry NAM: Mining and Transportation Global: Mining, Energy, Transportation, Defense Online Community Survey ©2009 Mincom Confidential | 6

7. Importance of Online Community ©2009 Mincom Confidential | 7 * NAM Respondents

8. Online Community Objectives ©2009 Mincom Confidential | 8 * NAM Respondents

9. Useful Online Community Features ©2009 Mincom Confidential | 9

10. Topics of Interest ©2009 Mincom Confidential | 10 * NAM Respondents

11. How Often Would You Contribute… ©2009 Mincom Confidential | 11 * NAM Respondents

12. How Often Face-to-Face Meetings? ©2009 Mincom Confidential | 12 * NAM Respondents

13. How Would You Participate? ©2009 Mincom Confidential | 13 * NAM Respondents

14. Willing to Present Case Study? ©2009 Mincom Confidential | 14 * NAM Respondents

15. Develop a regular monthly schedule for the user group meetings Archive the online webinars Have a page on the community website for the latest events or announcements in chronological order so we can go there directly to see what's happening by date order Have face-to-face meetings at an annual user conference Your Comments ©2009 Mincom Confidential | 15

16. Based on your input In late alpha testing of new online community! To be announced and launched in February Never too late to send comments or questions Michael.Kopp@mincom.com CC: Mandy.Hawks@mincom.com Stay Tuned ©2009 Mincom Confidential | 16

17. ©2009 Mincom Confidential | 17