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Bhavana Agarwal
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A Guest
Who are Guests? ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Who are Guests?
Facts about Guests ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Facts about Guests
[object Object],[object Object],[object Object],Guest Service
Guest Service - GUEST ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Service-Profit Chain Good Service – Satisfied Guests Higher Sales High Revenue/ More profits Higher Incentives/Bonus to Employees Service-oriented employees
[object Object]
Complaint Handling ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Complaint Handling
Different Guests & Handling them
Angry Guest ,[object Object],[object Object],[object Object],[object Object],[object Object]
Demanding Guest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Passive Guest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],The Killer Word Don’t use it in the restaurant!
Tips for Good Guest Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tips for Good Guest Service
[object Object]

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  • 8. The Service-Profit Chain Good Service – Satisfied Guests Higher Sales High Revenue/ More profits Higher Incentives/Bonus to Employees Service-oriented employees
  • 9.
  • 10.
  • 11.
  • 12. Different Guests & Handling them
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.

Notas do Editor

  1. Break the group into teams