A portion of an excellent presentation give to WFU MBA students (March, 2009) by Brian Healy (SVP/GM) of Kindermusik. This was part of a larger session about how his company has implemented Open Book Management since 2002.

1. Beyond Open Book T H E G R E A T G A M E O F B U S I N E S S

2. The Front Line Drives the Bottom Line T H E G R E A T G A M E O F B U S I N E S S Beyond Open Book

3. When Employees Think, Act & Feel Like Owners… Everybody Wins. T H E G R E A T G A M E O F B U S I N E S S Beyond Open Book

7. Great Game of Business Think (Educate) Feel (Engage) Act (Enable) T H E G R E A T G A M E O F B U S I N E S S Beyond Open Book

8. Don’t know the most important goal Don’t feel empowered to act Don’t see how they make an impact Are not held accountable Wonder WIIFM T H E G R E A T G A M E O F B U S I N E S S Beyond Open Book Disengaged Employees…

9. FOCUS ON THE CRITICAL NUMBER ACT ON THE RIGHT DRIVERS FOLLOW THE ACTION & KEEP SCORE PROVIDE A STAKE IN THE OUTCOME 90 DAY MINI-GAME CALLENGE Find a Common Goal Create Line-of-Sight Hold Each Other Accountable You Gotta Wanna! 1 2 3 4 T H E G R E A T G A M E O F B U S I N E S S Engaged Employees… Beyond Open Book

13. FOLLOW THE ACTION & KEEP SCORE 3 Purchase Variances Product XYZ Financial Statements Revenue Cost of Sales Profit Purchasing Materials Material Usage Material Receipts Purchase Variance Sally’s Scorecard Workgroup Scorecard Department Scorecard Financial Scoreboard Cascading the Score Line-of-Sight

17. T H E G R E A T G A M E O F B U S I N E S S Great Game of Business Beyond Open Book FOCUS ON THE CRITICAL NUMBER ACT ON THE RIGHT DRIVERS FOLLOW THE ACTION & KEEP SCORE PROVIDE A STAKE IN THE OUTCOME 90 DAY MINI-GAME CALLENGE Find a Common Goal Create Line-of-Sight Hold Each Other Accountable You Gotta Wanna! 1 2 3 4