The document describes a concierge reservation process. The user enters their neighborhood, food type, budget, number of people, date and time for a reservation. The concierge service then calls 3 restaurants that match the preferences to make a reservation, and sends a confirmation message to the user once a reservation is made.

1. Concierge

2. PROCESS
PROCESS

3. x
Concierge Restaurants in Madrid
Search
Neighborhood:
Chamberi Chamberi Chamberi
Salamanca Salamanca Salamanca
x Chueca Chueca Chueca
Food Type: Sushi Celebration: Anniversary
Budget: 20€ -30€
Reservation
How many people: 2
When: Today What Time: 21:00
Your confirmation:
x SMS x Voice Message
the user decide his preferences to
make the reservation on a restaurant

4. The voice system call 3 different
restaurants according to user’s
preference

5. make a reservation at the first
restaurant that has space.

6. ...and send an message to the user
confirming the reservation.