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Competing with Million
Dollar Marketing Budgets
In 2014, Priceline Group increased its advertising spending to hit
$2.6 billion while
Expedia Inc.’s advertising jumped to $1.6 billion1.
15-30%
Average commission OTA’s now
charge hotels2.
Branded
Hotels
Fight Back
Hilton: Stop
Clicking Around
Marriott: It Pays
to Book Direct
OTAs will represent 58% of US independent properties’ online volume
this year, compared to a 48% share for chains3
Independent
Hotels
Branded
Hotels
58% 48%
3 Ways Independent Hotels Can Maximize Budget
Finding A
Niche
Using
Segmentation
Creating A
Marketing Mix
1. Find Your Niche
What Makes Independent Hotels Unique?
Their Independence
Market their uniqueness. Travelers now expect for their hotel to
have as much character as their vacation.
Hotels Should
80 MillionBookings through Airbnb in 20154
The rise of Airbnb has validated the consumer’s want for
more unique and personalized experience.
2. Use Segmentation
Independent hotels know their
clientele better than any brand.
Use data + segmentation to produce content directly focused on each
segment of guest.
Hotels Should
70%Of consumers now expect personalization5
From the booking process to in-stay and post-stay marketing
campaigns, marketers at the independent level are able to
better communicate their guest’s needs and wants.
Implement A Marketing Mix
Over the last three years, the hospitality
industry has seen a boom in the amount of
technology providers focused on hotels
Create a mix of tools and platforms to create the most effective digital
experience for their guests.
Hotels Should
62%# of Millennials who say online content drives loyalty6
Determining the guest behavior will tell hotel marketers
which tools to implement for a strategy focused on their
niche and personalizing the experience for guests.
Learn More
1.https://skift.com/2015/02/20/priceline-and-expedias-
advertising-arms-race-in-2014/
2.https://skift.com/2016/04/25/everything-you-ever-wanted-to-
know-about-hotel-industrys-complaints-against-otas/
3.https://www.tnooz.com/article/independent-lodging-break-from-
OTAs-Phocuswright/
4.http://venturebeat.com/2015/09/28/airbnb-bookings-reportedly-
expected-to-double-to-80-million-this-year/
5.http://www.momentology.com/3362-70-of-consumers-want-more-
personalized-shopping-experiences/
6.http://www.businesswire.com/news/home/20150212005205/en/NewsCre
d-Study-Reveals-62-Millennials-Feel-Online

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